Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their progress and making them start over.
Has anyone seen this before and know where the issue might be?
Thanks,
Deanna
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Deanna, and thanks for reaching out!
Projects published with Storyline 360 Version 3.69.28997.0, or later, will automatically include this lost connectivity alert, which notifies learners when they lose their internet connection or when an LMS statement fails to record.
The LMS statement keeps attempting to record until the learner's network connection is restored. When the LMS statement is successfully recorded, the learner can continue taking the course. Have the learners attempted to restore the internet connection prior to exiting the course and relaunching?
Please let me know if you have additional questions on this!
Hi all, I'm getting this message even though I have internet connection. I'm using Moodle. Any ideas? I've cleared my browser to cache to no avail.
Thanks Chris
Hi all, I'm getting the same message even though I clearly haven't lost internet connection which then leaves only one cause (LMS statement fails to record) Has anyone got any advice on how to resolve this?
Thanks Chris
We are connected to the internet and still having the same message.
Hi Simone,
I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
We are finding a similar issue (using SumTotal LMS).
Learners see this alert even when there is no connectivity issue. When they reload modules, even if connection is secure, they will see this alert on the same screen they originally encountered it and cannot progress.
They get stuck on the screen and cannot get rid of the alert. We are having to do a lot of manual resetting and forcing learners to retake modules multiple times.
Hi Emily,
I'm sorry to hear you're also hitting this snag! Does changing their networks or toggling the VPN help resolve the problem for the learners?
If changing networks doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
This is happening to us too. But it's more than one learner who are all at different locations, so it doesn't make sense that it's the lost connectivity alert mentioned above.
Hi Lori,
This issue doesn't seem to be affecting everyone who is using the most recent versions of Storyline 360 so we recommend reaching out to our support team by opening a case so they can take a closer look at the behavior with you. Since the issue involves an LMS, they may recommend testing how your course behaves when hosted on a different LMS to help isolate the behavior.
How recent? We're experiencing the same issue in the Sumtotal LMS and we're on version 3.73.29831.0
Hi Lori, sorry to hear you're affected too! We've resorted to installing an older version of Storyline from before the November 22 update and republishing all of our affected courses.
It's resolved the issue for now but is only temporary and not ideal. Fingers crossed Articulate get to the bottom of this bug soon.
Articulate users at American Airlines are also running into this issue. It is widespread across devices, browsers and courses. Please look into removing this feature until the bugs are worked out. We are using SumTotal LMS. I am curious what LMS others that are experiencing this problem are using.
