Articulate 360 Peek Window issues

I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the "window" that shows up is about four inches from the screen I choose.

For example, if I choose "full screen" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a "compatability" thing, but haven't found an answer yet. Anyone have any ideas?

54 Replies
Ashley Terwilliger

Hi Delora,

You mentioned an attachment, but there wasn't anything included here. Can you try to upload it again by visiting this forum discussion and using the "Add Attachment" button? Also what Windows version are you using so that we can try and replicate this set up with our own Peek and dual monitor set ups. 

Ashley Terwilliger

Thanks DeLora for the image - it is something that we reported to our QA team as a software bug. Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Ashley Terwilliger

LOL - I understand, lots of my coworkers feel the same. I like to be a bit more mobile so learned to use laptop only.  Extra screen feels like a bonus! 

Have you tried any of the other screen recording tools in Articulate 360 to see if they're giving you the same issue? Replay 360 and/or screen recording in Storyline would be something I'd look to before before defaulting to an older version of...ahem, Captivate. :) 

DeLora Reardon

Just tested. Storyline 360 and Replay 360 do the same thing - though they
don't initially put the box in the middle like Peek does, they don't record
where I move the box to correctly and even record the edge of the screen
capture box (another Screen capture attached where you can see the red
line).

Just FYI in case you are wondering, Storyline 2 works perfectly fine with
my extra monitor to record a screen capture.

Karyn Aberts

Hi

I was looking for the same answer. No matter where I set the parameters of the recording, it seems to actually record about 3 inches left of where I placed the record area. I don't know if this is related to two screen or not, but so far I can't use these record options - which is really a bummer.

Ashley Terwilliger

Hi Karyn,

Have you tried just disconnecting it from your second monitor? I haven't run into this issue with my dual monitors, but I keep them as separate desktops not just stretched across the screen. It's something our team is still evaluating, so we'll keep you posted here once we have some updates on this! 

steve jackson

Hey, all.

Has there been a resolution to this error, I believe I have the same problem.  See https://360.articulate.com/review/content/1eaacadb-e7bc-401c-b7ae-9b2e140827f2/review

 

When I start the recording the area, it wants to capture it is not in line with the window, but if I move it to line up, then it cuts off half the screen.  See https://360.articulate.com/review/content/423f4291-4faa-4097-8361-971161cc9054/review

When I don't line the recording window up, as you can see, it captures the whole screen, but the mouse is off to the left.

When I disconnect my docking station, i get this https://360.articulate.com/review/content/73a8277b-01ee-4812-854b-5e1767488a33/review.

Please advise.

Anton Noffke

Greetings
I am running Windows 10, I have dual monitors.
Peek does not capture the section of screen that is in the RED box
I set the RED box to record the whole of screen 1, but what it recorded was ¼ of screen 2 (LHS of video)

https://360.articulate.com/review/content/f64b69b5-fd08-4197-8eb0-ae125c8c9e40/review

 

Ruth Terrill

I am having the exact same issue as the other users describe. Windows 10. Box is off center to the right by 3-4 inches. Have tried both recording full screen and particular window. Same issue in Storyline 360 and Replay 360. It records correctly, but playback shows the red border from the recording window. Works fine when recording with only one monitor connected, but being able to use this product with dual monitors is a must. Any resolution yet? 

Krystin Blakemore

No, I can't use it at all

Thanks,

Krystin Blakemore - Hardware Technical Specialist
AssetWorks LLC. www.assetworks.com
Fuel & KeyValet Support: 800-900-8152 Press 1 for Customer Care then Press 3 for Fuel Focus and KeyValet Support

NEW: Access Support Documents through the AssetWorks Community
You can now find the latest documentation such as CANcodes, troubleshooting articles, and more.
See these instructions on how to access these valuable resources.

Ashley Terwilliger

Hi Krystin,

Thanks for testing that first! If you're not able to use Peek at all, I'd like you to work with our Support team so that they can dig in a bit deeper with you. I'll open a case for you so please keep an eye out for an email from Support@articulate.com.

Also just a note:  Replying via email will include your signature. You can edit out your contact information from your post if you'd like!  

 

Thanks, Anton! Glad to hear that worked.