I am being constantly logged out of Review 360, even if I tick the "Keep me logged in" box. This has been occurring for about a week. Previously, I would only have to log in after an update.
It's making addressing the lesson update requests and feedback as I update the lesson incredibly frustrating. I'm talking every 3 to 5 minutes I need to log back in.
Any others having this issue or ideas in making this madness stop?
I'm opening another support case for you - as our team can look into your account this way and determine what's causing this issue. Stay tuned for an email from Support@articulate.com!
Hi Ashley (and Jennifer), I am also have the same issue of being randomly logged out: it is occurring occasionally with the entire 360 desktop launcher app, and through out the day (every day) with Articulate Review 360.
As well, possibly related? When I republish to Review 360 my changes are not always appearing when I am publishing an update to an existing item, and comments my team provided are disappearing. I have to click 'show all comments' (or toggle this on and off a few times...) even though the comments were just added and have not been resolved.
To update the browser to the latest version and to clear the browser's cache.
If those don't work, to try Chrome's Incognito mode or using a different network with a stable internet connection.
I am using the latest browser version and cleared my cache. So far, I haven't had issues today, I logged into review and have just left it open. I am not working on any lessons today in Articulate, so I will find out if the issue I was having is resolved later this week.
To prepare for upcoming improvements to our sign-in experience, we're prompting everyone to sign back into the Articulate 360 desktop app after installing the latest update.
It drives me crazy when a solution is to clear the cache. That clears out of lot of things that I don't want to touch. Is there another solution, please?
Thanks for these key updates, and I'm so sorry you're still running into this. I'm going to connect you with our Support Engineers so we can best troubleshoot this logging out behavior. Look out for an email from the team, and I'll follow along to share any relevant information here!
Hi there, Shannon. Very sorry you're facing this issue as well–I'd love to help!
I'll circle back to this discussion with any insight as soon as our team determines what's causing this problem. Please feel free to also connect with the team by using this link. They'll work with you 1:1 to make sure Review 360 is running smoothly!
I am really happy to find this thread as we are experiencing the same issue. We have a team seat for 6 and whilst our team are working in Storyline they are being logged out of Articulate. When I look in my account setting the screen shows that the team member has a seat. This is a very recent but very disruptive issue for us - previously we did not have to log out and in. Any help would be much appreciated.
Constantly clearing the cache on my system seems to help. It still does it
but not so often. I've been a RISE user for two years and it is only in the
last two months that this has become an issue. Maybe something to do with
the last update as it seems to date from there.
Yes, this is still happening and I've talked to several colleagues from Egypt to the U.S. and they are all experiencing the same thing. Also, since the update before the last one, the Articulate Desktop dialog box stays open and clicking the X to close it does nothing. I'm not letting it get me down! Onward!
Here are the troubleshooting steps that we've found worked! If you still see the issue where Review 360 is logging you out after each use, then it would be best to receive more specific support! You can use this link to troubleshoot with our Support Engineers.
Clear the cache in the browser where Review 360 is consistently logging out, and not remembering the credentials.
Check the network endpoints to make sure certain domains are allowed. Certain domains must be accessible on port 443 for Articulate 360 apps and services to work correctly.
We've noticed this Articulate 360 desktop app error on our end as well! It's been reported to our team as a software bug, but in the meantime, we've found a workaround!
The workaround is to quit the app on the task bar. Here's what it looks like:
Just a heads up that your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Jumping in here to let you know that we just released Update 35 for the Articulate 360 Desktop App! Here are the details.
One of the fixes addresses the issue where the Articulate 360 desktop app wouldn't always minimize to the system tray when clicking the Close (X) button.
Just launch Articulate 360 on your computer and click the Update button!
Hello! Popping back in to say this is still a problem! Ariticulate Review is logging me and every other user I know out constantly. I do not want to clear my cache as I mentioned above. The endpoint thing is confusing. Thanks!
I appreciate you reaching out and letting us know that you are still seeing this.
Review 360, by default, will only remember your login for 30 days. Is the frequency of being logged out happening more frequently? If that is the case, I would be sure to reach out to our team directly!
I am having it log out every day. At the weekend I was running through a review in chrome on the Mac and published a new version opened it in Parallels in Edge and Chrome had logged out. Most mornings Chrome is logged out. Not sure if you have a limit on logins via the web.
55 Replies
Hi Jennifer,
I'm opening another support case for you - as our team can look into your account this way and determine what's causing this issue. Stay tuned for an email from Support@articulate.com!
Hi Ashley (and Jennifer), I am also have the same issue of being randomly logged out: it is occurring occasionally with the entire 360 desktop launcher app, and through out the day (every day) with Articulate Review 360.
As well, possibly related? When I republish to Review 360 my changes are not always appearing when I am publishing an update to an existing item, and comments my team provided are disappearing. I have to click 'show all comments' (or toggle this on and off a few times...) even though the comments were just added and have not been resolved.
I was having issues when both launching Review 360 from the lesson and from the desktop app.
Articulate Supports recommendation was to verify that I was using a supported browser:
https://articulate.fyi/2rnUFJ6
To update the browser to the latest version and to clear the browser's cache.
If those don't work, to try Chrome's Incognito mode or using a different network with a stable internet connection.
I am using the latest browser version and cleared my cache. So far, I haven't had issues today, I logged into review and have just left it open. I am not working on any lessons today in Articulate, so I will find out if the issue I was having is resolved later this week.
Thanks Jennifer, I will give that a try!
I hope that it works for you! If not, be sure to submit a support request.
Glad that Jennifer was able to pop in and share her advice and experience with you here, Deb.
I agree, be sure to reach out to our team directly if you're still running into an issue.
I'm having this issue as well. Very annoying. Something gone wrong with a recent update?
Hi Stevi!
To prepare for upcoming improvements to our sign-in experience, we're prompting everyone to sign back into the Articulate 360 desktop app after installing the latest update.
Clearing the cache seemed to be the fix! Let me know if you're still seeing this after clearing your cache.
It drives me crazy when a solution is to clear the cache. That clears out of lot of things that I don't want to touch. Is there another solution, please?
This happens still, despite clearing out the cache. It never used to. Why do
we suddenly need to do this all the time?
Greetings, Stevi!
Thanks for these key updates, and I'm so sorry you're still running into this. I'm going to connect you with our Support Engineers so we can best troubleshoot this logging out behavior. Look out for an email from the team, and I'll follow along to share any relevant information here!
Hi there, Shannon. Very sorry you're facing this issue as well–I'd love to help!
I'll circle back to this discussion with any insight as soon as our team determines what's causing this problem. Please feel free to also connect with the team by using this link. They'll work with you 1:1 to make sure Review 360 is running smoothly!
I am really happy to find this thread as we are experiencing the same issue. We have a team seat for 6 and whilst our team are working in Storyline they are being logged out of Articulate. When I look in my account setting the screen shows that the team member has a seat. This is a very recent but very disruptive issue for us - previously we did not have to log out and in. Any help would be much appreciated.
Constantly clearing the cache on my system seems to help. It still does it
but not so often. I've been a RISE user for two years and it is only in the
last two months that this has become an issue. Maybe something to do with
the last update as it seems to date from there.
Yes, this is still happening and I've talked to several colleagues from Egypt to the U.S. and they are all experiencing the same thing. Also, since the update before the last one, the Articulate Desktop dialog box stays open and clicking the X to close it does nothing. I'm not letting it get me down! Onward!
Hi all!
Here are the troubleshooting steps that we've found worked! If you still see the issue where Review 360 is logging you out after each use, then it would be best to receive more specific support! You can use this link to troubleshoot with our Support Engineers.
Hi Shannon!
We've noticed this Articulate 360 desktop app error on our end as well! It's been reported to our team as a software bug, but in the meantime, we've found a workaround!
The workaround is to quit the app on the task bar. Here's what it looks like:
This post was removed by the author
Hey Shannon,
Just a heads up that your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hello! Popping back in to say this is still a problem! Ariticulate Review is logging me and every other user I know out constantly. I do not want to clear my cache as I mentioned above. The endpoint thing is confusing. Thanks!
Yep, me too. It’s a real pain. Although I tick the ‘remember me’ box, it doesn’t.
Sent from my iPad
Agree it happens in Chrome most of the time.
Hi Shannon, Stevi, and Phil,
I appreciate you reaching out and letting us know that you are still seeing this.
Review 360, by default, will only remember your login for 30 days. Is the frequency of being logged out happening more frequently? If that is the case, I would be sure to reach out to our team directly!
I am having it log out every day. At the weekend I was running through a review in chrome on the Mac and published a new version opened it in Parallels in Edge and Chrome had logged out. Most mornings Chrome is logged out. Not sure if you have a limit on logins via the web.
Sent from my iPhone