Team capabilities in Articulate Review?
Mar 07, 2018
Pinned Reply
Hi, everyone!
I have some great news to share!
We’ve just released an update for Review 360 which includes cool new features:
New: Create shared team folders in Review 360 to organize your content, assign permissions, and invite collaborators. You can even allow multiple authors to publish new versions of a course to the same Review 360 project.
And because Review 360 is a web app, there's nothing to install! New features and fixes are available immediately.
Please let us know if you have any questions by reaching out to our Support Engineers directly.
Have a great day!
77 Replies
Can a staff member please respond with a road map?
This is a huge issue in our work group as well. Even a place to see all review links associated to the team, vs just ones I've published, would be an enormous benefit.
Hi Colleen,
Thanks for letting us know how this feature would benefit you and your team.
We don't have a timeline on this, but it is at the top of our list to take a look at due to the number of customers that would love to see this feature.
This conversation is linked to the report so that we can track additional users in the conversation and will allow us to share updates with you here when we have them.
I wanted to share some information about how we manage these feature requests as that may be helpful to you or anyone following along here.
Incredibly frustrated with the lack of awareness on Articulate's part of these very valid feature requests. I have 6 developers and 4 QA members on my team and we are stuck having one person do the publishing of courses every day (over 40 courses) just so we can have a consistent customer experience and not have to send clients new links constantly. I can't believe there is not a way for team members to publish to one location. Every year I consider moving to the team licensing model, but I don't see the benefit if this very obvious capability is not a part of AR. I also can't believe other very obvious improvements still have yet to be made: When I get a notification, why isn't the slide number on the notification? Why can't I click on the email notification and go right to the slide? In AR itself, why doesn't the comment or thumbnail link directly to the slide? It's embarrassing when I'm walking through a review with a client and have to apologize that every time I switch back and forth between Feedback and Review, I have to start at the top of the Feedback page again and search for where we left off to find the next comment. I'm not sure that Articulate realizes that we as Articulate Ambassadors take a lot of heat from our clients on a daily basis about these shortcomings. So when we feel unheard by Articulate, which we do in this case, it's not because we are being petty. We are hearing this from our clients every day (for years now). Please, please, please hear us!
I agree with all these requirements - it's not reasonable to ask reviewers to keep track of a dozen (or more) links. Also Shannon's suggestions about including slide number (at a minimum) in the email notification, and making the review thumbnail link to the slide.
I'm getting a sense of apathy from users and staff in these discussions, and I feel it myself. What's the point in asking for something that is not going to happen.
Having to go back to the original publisher of the course to then post to review is killing us slowly - I now spend 50% of my day working with my now remote employees asking "who was the last person to publish this course" as when the wrong person publishes it doesn't go to the version with the comments and creates a new version. Had to pay more for a teams upgrade we didn't want in order to get features that don't exist with no payment plan options - please prioritize these teams features or stop forcing us to pay teams prices.
Articulate - it would be great if you could implement this feature. We are also having issues with this lack of functionality that would totally make sense for Teams.
Glad to have seen this before converting to Teams.
Can someone explain how a Teams subscription helps me with two people working on the same Storyline project?
From my reading, this is what I understand. Am I incorrect?
Looking at the promotional materials for Teams, are my understandings correct? (https://community.articulate.com/articles/10-ways-to-collaborate-on-e-learning-projects-and-manage-your-team)
Shared Team Slides in Storyline 360
Marginally useful in the context of no network support for .story projects.
Collaborative Authoring in Rise 360
N/A to Storyline users
Shared Block Templates in Rise 360
N/A
Project Reviews in Review 360
What am I missing? Project reviews are available on Individual plans and Teams doesn't provide any additional functionality, beyond storage space.
Consolidated Billing Management
Yes, would be nice to manage with one account. Seems important for billing (minutes per year), but not project management (hours per day).
Easy User Management
Ditto.
Group Admins
Ditto
Manage Team Slides and Block Templates
Great for templates, nothing to help day-to-day edits?
Transfer Content
Again, marginally useful because there is no network support.
No comment.
Thanks again for all of the community feedback on this.
Seriously, the Team Review Site feature request is critical for teams on a team license. We recently had a team member go out on 2 months of unexpected medical leave, and we could not see any of his courses out for review. Is there any update on when we will be able to see everyone's courses, add feedback, etc?
And the comments continue to pile up...begging for this critical issue to be addressed - as the years go by. All while we pay handsome annual licensing fees for the privilege of being ignored.
Articulate, you should be ashamed.
I'm really not even sure of the benefit of having a team license. In Rise, you can make someone a Course Manager, and add editors so people can collaborate, while keeping the course in dashboard for all to see.
Without having a common Review dashboard, you have no visibility into feedback if the team member who created the course is absent.
There is zero benefit of having a team license. And Articulate Review is ripe for a competitor to offer a better solution - a competitor that will actually listen to their users.
For once, I feel like I'm not the only one who is at wits' end with being totally brushed off by Articulate staff. I'm not *happy* per se to see other people's frustration, but I do hope that the staff start to listen. Your paying customers are not happy. There are dozens of bugs and important features that have similar stories (reported years ago, pages of increasingly frustrated posts, and noncommital replies by staff).
Hi All,
Thanks for sharing your experiences. As Lead Customer Advocate, I hear you and understand your frustration. I'm going to spend time this week investigating the status of the features discussed here and come back to you with helpful information as soon as I can.
Appreciate that - thanks Bret!
Bret - I appreciate your comments, but obviously you'll understand a bit of pessimism from our end, having heard numerous times that someone from Articulate will "look into it".
For specific examples, I've spoken face-to-face with your VP at DevLearn about these issues, and he told me it was "unacceptable" and would dive into it. Despite repeated follow ups, I never heard from him again. I also messaged your CEO about the lack of customer satisfaction...(not) surprisingly, I never received a reply.
It's hard not to believe that a culture of "profits above customers" permeates your organization...because all we have to go on is what we see. And what we see from our spot in the bleachers isn't pretty.
I also brought my list of longstanding issues to DevLearn, and I have to say they did get back to me, but it was mostly more of the same "we're looking into it" without real resolutions. I appreciated at least the communication, but saw little or no change. I've worked in tech support and customer support, so I know that the staff can get tired of not having an answer too.
I like your idea of contacting the CEO. Maybe we should all be doing that. One customer is a complainer - a dozen or more customers with the same complaint are much harder to ignore.
I want to mention that I think the pricing structure for the 360 Suite is fair (not for Teams yet). But I do expect Articulate to continually improve the products. I am beyond exasperated with having to explain Articulate Review's shortcomings to clients. Did you guys give up on Review? What happened?
We are probably going back to reviewmyelearning.com. It was a better product than Review. It's too bad we'll have to continue paying for both until Review steps up its game.
What is that? How does it work?
It's a subscription service with different levels of cost depending on how many courses you would have being reviewed at one time. You upload the scorm package (which is publish to LMS in Storyline), or you can link to the course on your server!
You send an invite to reviewers, and they set up a profile, then any courses you want them to review will show up when the log in. (no need to send multiple links, although you can!)
When you're viewing the course page, you can see all the feedback in a list, and each comment has a "view slide" button. Also you can set the status to Pending, Declined, or Complete. It's just a much better tool than Review is.
Also - a single course is free, so you can try it out or even keep using it for free if you only have one course in review at a time.
Autumn, I completely agree. I don't see the value of a teams subscription.
Hi All,
As referenced last week, I met with members of our product team to share the challenges you're facing with managing team content, as well as the solutions you've proposed.
Prior to the meeting, better support for team content management was already stapled onto the 2021 roadmap. However, after sharing the passionate replies posted here and performing a thorough review of the 3,800+ feature requests submitted this year, I was able to upgrade its position on the public roadmap.
We’re assessing the timeline of this feature as our development and design teams dig in, and we’ll share an updated ETA as we have it.
That said, you will see a new related item showing up on the roadmap soon.
Hi Bret. When you say you are assessing the timeline of "this feature", to which feature are you referring? Articulate Review needs many features added, all of which are in my original post. Teams doesn't appeal to me at all if Review is not updated.
Hi Shannon,
Bret is referring to the "team content management" as noted below:
What that looks like exactly is in the planning phases and as we have more details on features and timing, we'll keep folks posted!
Thank you, Ashley. But what about the improvements to Articulate Review that are badly needed?