NEW IN RISE 360: Closed Captioning

We’ve just released a powerful new feature in Rise 360: closed captioning. Now you can upload closed caption files to videos to make your content more accessible. 

It’s easy to add closed captions to your Rise 360 courses. Just click Edit and select Manage captions in any block that showcases a video. Select the language, and then add your file. You can add as many languages as you like.

We hope you love this helpful new feature!

136 Replies
Rukhsana Khan

I'm completely baffled as to why Storyline 360 doesn't talk to Rise 360. Got all the closed captions worked in Storyline 360 perfect- exported as MP4, great, uploaded into Rise 360, No closed captions toggle available?? so I go ahead and add closed caption file VVT into Rise 360 and they start as the video starts,,,,, I have a brand logo which opens up the video for 9 seconds but Rise decides to start the CC as soon as the video starts. Is there any way I can avoid this and make the cc work properly without manually adding cc on each screen? thanks

Renz Sevilla

Hi Rukhsana! Thanks for reaching out and troubleshooting this on your end. I'm sorry the closed captions aren't syncing properly in your course.

Could you please share the .vvt file, and the Storyline 360 course file by uploading a case here privately?

Our team will test out your file to see what the issue may be.

Sydney Kalnay

I would like to know if CC is coming for embedded videos, too. We are hosting videos on our own company servers and have closed captioning, but it doesn't appear in the embeds, like because our VTT files are sidecars. Even functionality to upload VTT alongside embedded videos would be a helpful first step

Renz Sevilla

Hi Sydney! Thanks for reaching out! There isn't a plan at this time for uploading additional caption files for embedded videos. That being said, I'd like our support engineers to take a look at your specific use case. 

Could you please share the .vvt files, and the Rise 360-course file by uploading a case here privately?

Liesa Rock


I have two videos within my Rise module and one works perfectly with the closed captions and the other CCs start a few seconds in.  I do not understand why when both have exactly the same settings.

Lost: 'This process has nine distinct roles which clearly outline...'

CCs start at '...accountability...'

Any ideas why?


Liesa Rock


Thank you for coming back to me.

I found another thread that said to remove the 1, 2, 3 prefix before each section. We tried this and it worked.

I'll keep your advice on file in case there is more than one option for fixing any potential repeat issues.

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