235 Replies
Renz Sevilla

Hi Taylor! 

The _NOPROCESS_ solution doesn't accept special characters in the file name. If you've made sure there are no special characters in the name and are still having problems with the image, please open a case here. We'd like to take a look and try on our end!

Please include:

- the original image file

- a screenshot or recording showing the image quality has changed

Hazel Bartolome

Hi Maren! So sorry the quality of the image is still poor despite adding  _NOPROCESS_ to the file name. If there are no special characters in the file name, but you are still having problems with the image quality, please open a case here. One of our technical support engineers would be happy to assist you. When you submit your case please attach the original image file and a screenshot showing the poor image quality when you added it to Rise. 

Kriss Micus
Kriss Micus