"No, the file does not exist in any of the folders. I'll submit a support case. Thanks!"

"Thanks all.....the projects are miraculously displaying properly through a browser.  I'm checking with the server team to see if there ha..."

"This is currently happening to some of my projects as well.  Has there been a fix for this? "

"I've narrowed down the issue a bit.  It occurs on screen recordings with a feature, in this case hotspot, when publishing the project a s..."

"Here's what has been done so far, "the video files are showing in the browser, and the partial grey screen is happening to the videos th..."

"This is resolved.  I created hot spots on each of the slides to freely navigate between tabs."

"As far as action, the file takes a very long time to open and when it does, I get the error."

"Hmm....I uploaded a document.  I'll try again.."

"Thanks Leslie, I've submitted the case..."

"When I click the story.html file to play, it displays correctly.  If I use a web link, I get the gray.   I tried to import into a new pro..."

"Hello Leslie, Here's an example of the issue I've been having.  In addition, the recordings are choppy and slow. "

"Has there been any update to the quality of images publishing to Word?"

"You're not alone Heather!  I'm stuck in the powerpoint rut trying to get more creative.  It's taking me longer than I ever expected but I..."

"Ahh, now I understand.  I'm new to this and muddling through.   Thanks for the support!"

"Thanks for the info....I don't exactly know why I used the layers...but I'll change it to make it cleaner.   Was the issue with the slide..."

"Here it is"

"Thank you as well Christine, I'm a new user and have been looking for a way to achieve this!"

"Thanks Greg.   Worked like a charm!"