"Hello - just wondering if there have been any changes regarding the incompatibility of Studio 09 and PowerPoint 2016. I guess the questio..."

"Hi Peter, and thanks for following up. I'm happy to report that yes, the solution Vira suggested resolved the issue. Thanks again, JB"

"Peter... Case # 00281925"

"Hi Peter... Support form completed and package uploaded. Thanks for looking into this. JB"

"Thanks for getting back to me Peter, and yes - it's really wierd. I have done all the things you mentioned and nothing solves the problem..."

"Thank you, Phil. ...most helpful. JB"

"Thanks...  so let me clarify (because, as I said - I'm not a genius when it comes LMS related things). If I alter the code in that string..."

"Thanks again for the quick reply, Brian. I'll let you know if there are any issues. JB"

"Update... switching browsers from IE to Firefox allowed me to download the same zip, but ths time I could extract the .swf and use it......."

"Addendum... I just had a teammate - different pc, different IP, different city download the .zip and was unable to open it - same 'Cannot..."

"Hi David... It's pretty stubborn. 'Double-click', 'open with' etc. Anything I try, I still get the same 'Cannot open file..." message. Is..."

"Hi Brian... I went to the fix at http://www.builtbyburton.com/?p=473 and downloaded the .zip. I was unable extract the .zip - got a Winz..."

"Hi Brian... good stuff. I'll give it a shot. Thanks again. JB"

"Most excellent! BIG help. Thanks, Justin. JB"

"Hey Justin, Thanks for all the good info. We'll check all this out. One thing I want to be sure I'm clear on...should we be checking BOT..."

"Thanks for the quick response, Phil. The 'Prompt to resume on presentation restart' box is checked. The 'When running in LMS, ignore Flas..."

"Hi David... and thanks very much for your quick response. I've been an Articualte user for several years, as have my team members. Consi..."

"Thank you for the quick response, Brian. I will see if I can get a screenshot to forward. JB"