Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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Kelly Auner replied to the discussion The Value of Variables
"Hi, Judy! This is an excellent post🤩 Thanks for sharing with the community!"
  • 2 months ago05/07/24 at 5:13 pm (UTC)
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Kelly Auner replied to the discussion Incomplete screen recording in Peek
"Hi Anabel, Welcome to the E-Learning Heroes community!✨ Sorry to hear you're experiencing an issue with your course. Are you able to prov..."
  • 2 months ago05/07/24 at 5:02 pm (UTC)
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"Hi Lenora, and welcome to the E-Learning Heroes community!✨ I understand you're experiencing an issue with your Storyline blocks auto-pla..."
  • 2 months ago05/07/24 at 2:54 pm (UTC)
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Kelly Auner replied to the discussion Review
"Hi Nancy, Thanks for reaching out! I'm sorry to hear your content isn't showing up on Review 360. That shouldn't be happening, and I'm ha..."
  • 2 months ago05/07/24 at 1:23 pm (UTC)
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Kelly Auner replied to the discussion Switch Between Photos with Dialog
"Thanks for sharing, Kris! If you need help or have additional questions, please don't hesitate to contact our Support team!"
  • 2 months ago05/07/24 at 12:52 pm (UTC)
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"Hi, Lori! I'm glad to hear you were able to get your course working. If you would like our team to take a closer look at what you were ex..."
  • 2 months ago05/07/24 at 12:46 pm (UTC)
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"Hi Perry, Thanks for reaching out! Sorry to hear your users are experiencing this issue. I'm happy to help! First, please have them try t..."
  • 2 months ago05/02/24 at 7:39 pm (UTC)
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Kelly Auner replied to the discussion Review Quiz before submission.
"Thanks, Judy! 🌟"
  • 2 months ago05/02/24 at 4:44 pm (UTC)
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Kelly Auner replied to the discussion Set the default theme
"Hi David, Welcome to the E-Learning Heroes community! Thanks so much for bringing this to our attention. Although I don't have an update ..."
  • 2 months ago05/02/24 at 4:42 pm (UTC)
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Kelly Auner replied to the discussion Playback Speed
"Hi Nancy, Thanks for reaching out about this! Currently, the learner will have the option to control the playback speed. We are tracking ..."
  • 2 months ago05/02/24 at 4:27 pm (UTC)
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Kelly Auner replied to the discussion Don't allow forward seeking feature
"Hi, Nate! Thanks so much for checking on this. I don't have an update currently, but I've linked this post to the request. We'll update y..."
  • 2 months ago05/02/24 at 1:34 pm (UTC)
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Kelly Auner replied to the discussion Video and timeline sync
"Hi, Daniel! I did a quick test with a 60-second video from our Content Library and was unable to reproduce what you're describing. I've o..."
  • 2 months ago05/02/24 at 12:52 pm (UTC)
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"Hi Mathew, Thanks for reaching out and I'm sorry you're experiencing this issue! What browser are you using to view the video? I tested ..."
  • 2 months ago05/01/24 at 7:53 pm (UTC)
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Kelly Auner replied to the discussion Translating a Rise course - No luck.
"Hi Ryan, I'm glad to see Ian was able to assist you with this! If you run into any trouble moving forward, please let us know and we'll b..."
  • 2 months ago05/01/24 at 3:45 pm (UTC)
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"Hi Betsy, Thanks for reaching out! I understand the user can enlarge an image while viewing the course in Chrome and Edge, but not in Saf..."
  • 2 months ago05/01/24 at 3:39 pm (UTC)
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"Hi, Nigel! Thanks for providing those details. I've opened a support case on your behalf and have added your comments for our Support Eng..."
  • 2 months ago05/01/24 at 3:11 pm (UTC)
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Kelly Auner replied to the discussion SCORM 1.2 Suspend Data inconsistency
"Hi, Justin! I don't see a resolution for this case in our system. Since this is an older post, I'd love to get some detail from you about..."
  • 2 months ago05/01/24 at 2:49 pm (UTC)
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Kelly Auner replied to the discussion SL360 Version 3.85.31840.0
"Hi Erin, I've updated your case to let the team know! You should be hearing from us via email."
  • 2 months ago04/30/24 at 8:09 pm (UTC)
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Kelly Auner replied to the discussion How to Transition within Replay
"Hi, Darlene! Sorry to hear you're running into this issue. I understand that can be incredibly frustrating when it doesn't always work as..."
  • 2 months ago04/30/24 at 7:38 pm (UTC)
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Kelly Auner replied to the discussion Web export returns a "replay" button
"Hi Iris, Thanks for reaching out about this! To start, I'd like to confirm what browser you're using. Do you see the same result if you t..."
  • 2 months ago04/25/24 at 5:07 pm (UTC)
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"Hi Giselle, Thanks for reaching out! I understand it can be tedious to rename the images you import into your course. Currently, Storylin..."
  • 2 months ago04/25/24 at 2:57 pm (UTC)
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"Hi, Graeme! We don't have an update on this request, although our team is still tracking it. As Maria mentioned, we'll let you know if we..."
  • 2 months ago04/25/24 at 2:25 pm (UTC)
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"Hi Morgan, Thanks for providing additional details! If you're willing to share your file with us, I'd be happy to take a closer look at w..."
  • 2 months ago04/25/24 at 12:18 pm (UTC)
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"Hi, Hideki! Please keep us updated on their findings after applying the update! You can get in touch here or in a support case."
  • 2 months ago04/25/24 at 12:11 pm (UTC)
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" Hi Kathryn, Thanks for reaching out about exporting text from your Rise 360 course! Another option aside from using the copy and pa..."
  • 2 months ago04/24/24 at 8:40 pm (UTC)