Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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"Hello Andrea! I understand this is frustrating! I want to bring in our Support Engineers to determine why this is a reoccurring issue whe..."
  • 29 days ago03/28/24 at 5:41 pm (UTC)
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Lauren Connelly replied to the discussion The Undo button doesn't make sense
"Hello Edward! This is helpful feedback! We have a feature request that includes what you've mentioned about the Undo behavior. I've added..."
  • 29 days ago03/28/24 at 4:26 pm (UTC)
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Lauren Connelly replied to the discussion Text to Speech Pacing
"Hello Heather! We really appreciate this feedback! "
  • 29 days ago03/28/24 at 1:30 pm (UTC)
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"Hello joan! Thank you for these details! I haven't come across this behavior with JAWS. When you say it is happening inconsistently, is t..."
  • 29 days ago03/28/24 at 1:16 pm (UTC)
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Lauren Connelly replied to the discussion Character Expressions missing
"Hello Stephanie! Thank you for sharing a screenshot of what you're seeing! I am not seeing the same on my end. Here's a screenshot. When ..."
  • 1 month ago03/15/24 at 1:21 pm (UTC)
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Lauren Connelly replied to the discussion Articulate Storyline is an unreliable system
"Hello Edward! Thank you for sharing these details with us! I am concerned that your work was inexplicably erased from a project, even whe..."
  • 1 month ago03/14/24 at 7:00 pm (UTC)
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"Hello Charlie! Sorry that you're running into something similar! The bug that Steven mentioned is related to text-to-speech and animation..."
  • 1 month ago03/13/24 at 8:43 pm (UTC)
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Lauren Connelly replied to the discussion Lightbox causing emphasis animations misfire
"Hello J C! We can definitely help! It's tricky to offer troubleshooting steps without seeing the file. Is it possible that you can share ..."
  • 1 month ago03/12/24 at 8:53 pm (UTC)
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"Hello Ange CM! Sorry for the trouble with audio and captions in Review 360. I’ve opened a case on your behalf so that we can work with yo..."
  • 1 month ago03/12/24 at 12:29 pm (UTC)
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"Thanks for the update, Mike! That is an interesting fix. I just published a course to Review 360 that also included a ":" and I didn't ru..."
  • 2 months ago03/11/24 at 6:31 pm (UTC)
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"Hi Mike! Are you running into this issue with every project you publish to Review 360 or just this one specifically? Also, do you get an ..."
  • 2 months ago03/11/24 at 5:37 pm (UTC)
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"Hello Ernesto and Rachel! Since this issue isn't related to the outages that we experienced last week, I'm going to continue the conversa..."
  • 2 months ago03/11/24 at 4:39 pm (UTC)
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"You're welcome, Meryem! I did check with our Product Team on the status of the Beta. At this point, we are no longer accepting Beta parti..."
  • 2 months ago03/11/24 at 12:35 pm (UTC)
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"Hello Ariana! Email notifications will go out to users and groups when they are enrolled in a course or learning path. If you want your u..."
  • 2 months ago03/08/24 at 9:58 pm (UTC)
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"Hello Meryem! Thanks for reaching out! Articulate AI isn't available yet. We'll be sure to let you know once it ships!"
  • 2 months ago03/08/24 at 9:29 pm (UTC)
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Lauren Connelly replied to the discussion Introducing Enhanced Statement Blocks
"Hello Nisha! We have fixed this in Rise 360! Please let me know if you're still seeing the divider when exporting to PDF and the divider ..."
  • 2 months ago03/08/24 at 1:13 pm (UTC)
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Lauren Connelly replied to the discussion Has AI taken over, our beloved Rise 😊
"Hello Muhammad! Sorry for the trouble this outage caused today! This wasn't related to AI or caused by rolling out new features. We are b..."
  • 2 months ago03/06/24 at 4:40 pm (UTC)
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Lauren Connelly replied to the discussion Error When Adding a New Item to a List
"Hello Jared! We had an outage earlier today, which might have been the cause of this issue. Are you still seeing a "Something Went Wrong"..."
  • 2 months ago03/05/24 at 9:18 pm (UTC)
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Lauren Connelly replied to the discussion Creating a new Quick Style?
"Hello Claire! I don't have an update to share on quick styles but I did want to suggest using the Format Painter to see if that would fit..."
  • 2 months ago03/05/24 at 4:30 pm (UTC)
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"Hello Nickie! Sorry that you are still encountering this issue! If you can share your project file with us, I'm sure a community member c..."
  • 2 months ago03/05/24 at 3:15 pm (UTC)
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Lauren Connelly replied to the discussion Images/ Vectors Blurring in Storyline
"Hi Nathan! Thank you for attaching the screenshot. I can definitely see the blurriness. Have you added the vector shape into a zoom regio..."
  • 2 months ago03/05/24 at 2:59 pm (UTC)
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Lauren Connelly replied to the discussion Rise : Search and Replace
"Hello Andrea! This is currently logged as a feature request. I'll add this discussion to our report so that we can update you if this mak..."
  • 2 months ago03/04/24 at 9:40 pm (UTC)
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Lauren Connelly replied to the discussion New in Storyline 360: Global Notes Formatting
"The Normal Text style is what is the default for the Notes section. If you'd like to create a custom style, it would require more manual ..."
  • 2 months ago03/04/24 at 9:06 pm (UTC)
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Lauren Connelly replied to the discussion Line spacing changing after update
"Hello Lydia! Are you and the other people in your organization all using the same version of Storyline 360? It would be helpful to know i..."
  • 2 months ago03/04/24 at 9:01 pm (UTC)
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Lauren Connelly replied to the discussion Continue autamatically after correct chosen
"Hi Tom! It sounds like you're hoping to eliminate the Correct Layer! You can just delete the Correct Layer for the user to move to the ne..."
  • 2 months ago03/04/24 at 5:21 pm (UTC)