Lauren Connelly
Lauren Connelly Staff
Customer Happiness Specialist at Articulate
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"Hi John! I'm so sorry for the trouble! Have you tried opening the published output in another browser? I'd like to have our Support Engin..."
  • 4 days ago07/02/20 at 8:21 pm (UTC)
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Lauren Connelly replied to the discussion Replay 360 - Record Screen Audio
"Hi Natasha! We do have a screencast feature in Replay 360, but I'd look to see if there are recording options in Zoom and Team..."
  • 4 days ago07/02/20 at 8:18 pm (UTC)
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"Hi Mike! I can see how that would be frustrating! Are you using an external monitor when recording your screen? If so, does it make a dif..."
  • 4 days ago07/02/20 at 8:03 pm (UTC)
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Lauren Connelly replied to the discussion Learndash Storyline - Mark Complete
"Hi Training Bookings! Since we removed jquery from Storyline 360 and Storyline 3, I'm guessing that you're probably using custom code. We..."
  • 4 days ago07/02/20 at 7:58 pm (UTC)
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Lauren Connelly replied to the discussion Changing text-entry colors?
"Hi Claas! Thanks for checking in! We've logged this bug with our team but it doesn't look like it's been prioritized for our current road..."
  • 4 days ago07/02/20 at 7:50 pm (UTC)
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"Hello Jürgen! I'm so sorry! I was looking at Storyline 360 rather than Storyline 3. Only Storyline 360 has a Slide Numbers feature. ..."
  • 4 days ago07/02/20 at 7:47 pm (UTC)
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"Hi IT Mitr! I'm not able to view the project. Can you provide the Quizmaker file so that I can open it on my end? The file should use .qu..."
  • 4 days ago07/02/20 at 7:18 pm (UTC)
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Lauren Connelly replied to the discussion Opening the player crashes the program
"Hi karlijn! Thanks for checking in! We were able to troubleshoot this issue with Brett, and it looks like a repair of Storyline 360 did t..."
  • 4 days ago07/02/20 at 7:13 pm (UTC)
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Lauren Connelly replied to the discussion Burmese (Myanmar) Translation Error
"Hi Abel! We've let our team know about this bug, and it looks like we are prioritizing other bugs at the moment. This means that I don't ..."
  • 4 days ago07/02/20 at 7:08 pm (UTC)
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Lauren Connelly replied to the discussion Prompt to Resume in LMS
"Hi Massimiliano! Which option are you using for Resume Settings in Storyline? It could be Never Resume, Always Resume, or Prompt to Resum..."
  • 4 days ago07/02/20 at 7:01 pm (UTC)
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Lauren Connelly replied to the discussion Display Issues with Caption boxes
"Hi Aarika! Let's start by checking your computer's DPI settings! When objects appear out of place, it could be that your DPI settings hav..."
  • 4 days ago07/02/20 at 6:52 pm (UTC)
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"Hello Julia! Sorry, you're running into this issue! You will find that some screen readers read differently depending on the browser. I'v..."
  • 4 days ago07/02/20 at 6:40 pm (UTC)
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Lauren Connelly replied to the discussion New Content Library Photos usage rights.
"Hi Mareliza! Great question! You may use the Content Files to develop your e-learning end product in our Services (“End Product”), includ..."
  • 4 days ago07/02/20 at 5:16 pm (UTC)
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"Hi Stephanie! I'm sorry to hear that you're having this issue with your file! I haven't heard of a similar error before, so I'm eager to ..."
  • 4 days ago07/02/20 at 5:09 pm (UTC)
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"Hi Jim! Which version of Storyline did you use to create the course? Storyline 2 is Flash-dependant so you might run into a few snags whe..."
  • 4 days ago07/02/20 at 4:03 pm (UTC)
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Lauren Connelly replied to the discussion Sorting courses
"Thanks for the additional information, Michelle! We're continuing to evaluate future additions to Review so we'll update you if this make..."
  • 4 days ago07/02/20 at 2:21 pm (UTC)
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"Hi Emily! Thank you so much for taking the time to share this with us! We're looking into adding diversity in the Content Library so I'll..."
  • 4 days ago07/02/20 at 2:16 pm (UTC)
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"Hi Allen! That doesn't look right! I've tried to recreate this on my end and Storyline didn't freeze when I copied and pasted an image on..."
  • 4 days ago07/02/20 at 2:03 pm (UTC)
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Lauren Connelly replied to the discussion Timeline and video - how does it work?
"Hi Michael! That's a great question! The timeline controls the slide timing which includes every element on the slide. When adding ..."
  • 4 days ago07/02/20 at 1:34 pm (UTC)
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Lauren Connelly replied to the discussion Two quizzes
"Hi Amanda! I'm really sorry for the trouble! You're right we are building a fix that we can't wait to get out the door! Right now, we are..."
  • 4 days ago07/02/20 at 12:16 pm (UTC)
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"Hi Luke! Thanks for giving us a heads up about this! I haven't seen similar issues reported since our last update so I think we should st..."
  • 5 days ago07/01/20 at 8:13 pm (UTC)
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"Hi Kate! It doesn't look like the file came through. Would you mind attaching it to your reply in this discussion? You'll want to use the..."
  • 5 days ago07/01/20 at 7:53 pm (UTC)
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Lauren Connelly replied to the discussion Take Test 3 attempts
"Hi Charles! I love this idea! I found this thread from a bit ago, but it has a sample file for what you're looking to create. You'll see ..."
  • 5 days ago07/01/20 at 7:00 pm (UTC)
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Lauren Connelly replied to the discussion Bottom player controls missing on launch
"Hi Keri! I'm so sorry for the trouble! I'm also seeing the navigation buttons when I open Katie's hosted output link. It could be a..."
  • 5 days ago07/01/20 at 3:45 pm (UTC)
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"Hi LeAyn! I'm sorry to hear you are having trouble with this! I don't see any recent reports that relate to what you're seeing with the d..."
  • 5 days ago07/01/20 at 2:34 pm (UTC)