"Hello Courtney! I have deleted the videos from my post and I'll ask Luciana to do the same. If you'd like to delete the videos from your ..."

"Hello Jonathan! Thank you for the update! How interesting that the home network was the culprit here. It is hard to tell why that would c..."

"Hello Gary! The person who created the course will need to add the menu to their course and then publish it again for your review. The se..."

"Hello Jason! The issue was isolated to their LMS, so we recommend reaching out to your LMS administrator to share the error message that ..."

"Hello Paul! I'm sorry for the trouble you've had with recordings! To answer your question, Replay 360 isn't going away, but we did freeze..."

"Hello Paul! Sorry for the trouble! Are you finding this same behavior when you record on your original screen without the second monitor ..."

"Hello Carmen! We will be removing Beta status soon, but as of now, the behavior of Team Folders won't change when that is removed. Please..."

"Hello Rajendra! Thank you for attaching the screenshot and testing the course in SCORM cloud. It looks like the screenshot is of the Span..."

"Hello Pamela! Thank you for your feedback! We are tracking this request, so I've added your comments to the report. At this time, it's no..."

"I have checked with my team and unfortunately, we aren't running into any issues with uploading media or PDFs. In that case, is it possib..."

"Hi Rajendra! It looks like the screenshot didn't come through. Do you mind attaching it again? Also, do you see this error in your LMS? I..."

"Hello Sharon! Yes! You could include a trigger that calls on a variable to determine if and when the audio should play. Is it possible th..."

"You're welcome, Karen!"

"Hello Nancy! I see that you've reached out to our Support Engineers and are working with my teammate, Georvy! You're in great hands. Geor..."

"Hello Kris! We are happy to help! It sounds like you might be changing the name of the object rather than the alt text. You'll want to ri..."

"Hello Melissa! Thank you for sharing your setup! Are you noticing the same behavior when publishing the course to Web or LMS? I ask becau..."

"Hello Courtney! Thank you for sharing the recordings! I was able to use Handbrake to format your recordings so that the audio plays when ..."

"Hello Jim! We have listed the steps in the following article, Storyline 360: Creating and Editing Closed Captions With the Built-in Edito..."

"Hello Karen! What you've mentioned is the expected behavior of the Record Screen tool in Storyline 360. I can see where it would be helpf..."

"Hello Julie! Sorry for the trouble! Has this always been the case, or has this just started occurring? It is likely that your network mig..."

"Unfortunately, there isn't a way to change the "mouse click" settings globally. It has to be configured for each slide, but we do have th..."

"Hello Kellyn! If I understand correctly, you are looking for the drop targets to change when an object drags over the object. I think you..."

"Hello Pamela! I've imported your video into Replay and noticed the same issue. However, the video imported perfectly after I reencoded th..."

"Hello Cihan! We do have this behavior logged as bug and it is currently being worked on. We will update you when we ship the fix. I'm sor..."

"Hi Angela! After looking in Lakshmi's case, I see that the solution was to assign a Results Slide to all of the question banks in their c..."