Steve Klingler
Steve Klingler
Education Sesrvices LLC
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"No confusion here. All that data is in the HTTP request your software is initiating from the client PC to your servers. It might be your ..."
  • over 1 year ago01/04/19 at 5:18 pm (UTC)
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"Wow. We discovered this today and I have to say I am shocked and I don't think you guys understand the problems you have likely caused fo..."
  • over 1 year ago01/04/19 at 3:50 pm (UTC)
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"Are you using Dropbox, Box, OneDrive, GDrive, or similar file sync software? We determined for us it seemed to always happen on the compu..."
  • over 1 year ago12/17/18 at 2:40 am (UTC)
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"In my opinion Chrome is actually the only web browser accurately respecting the Cach-Control header. When they "fixed" the browser it exp..."
  • over 1 year ago12/16/18 at 9:42 pm (UTC)
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"This one took me a long time to track down. I will try to keep the description short but let me know if you need more. It should be easy ..."
  • over 1 year ago12/15/18 at 4:35 am (UTC)
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"FYI - From our testing it appears the 12/4 Chrome update broke the seekbar when the slide consists of an actual video and when the video ..."
  • over 1 year ago12/07/18 at 12:38 am (UTC)
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"Tagging on to follow for a solution. This has come up in the past and been fixed but has re-emerged in the past few days, perhaps with th..."
  • over 1 year ago12/06/18 at 7:04 am (UTC)
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"Update. It just happened again and this time I was recording the screen with Camtasia with Storyline, Task Manager, and File Explorer all..."
  • over 1 year ago09/11/18 at 6:23 pm (UTC)
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"Just an update for those following the thread. After every publish last week failing to work correctly, I have now published 3 times in a..."
  • over 1 year ago09/11/18 at 5:34 pm (UTC)
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"I just ran another test by just renaming that video file to remove the .qt from the file extension and found that the project now functio..."
  • over 1 year ago09/11/18 at 5:01 pm (UTC)
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Steve Klingler replied to the discussion WTH! STORYLINE 360 keeps just closing
"Two things. On the "repairing Storyline" - this is simply the uninstall and reinstall procedure. We have tried that and even gone furthe..."
  • over 1 year ago09/11/18 at 4:55 pm (UTC)
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"The really interesting thing here is that the view on the right (HTML5 Only) is actually missing the other video file. Note that the view..."
  • over 1 year ago09/11/18 at 4:49 pm (UTC)
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"Hi Alyssa. I sent the project files and example output this morning in response to another thread. I assume you can access it but if not ..."
  • over 1 year ago09/10/18 at 9:42 pm (UTC)
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Steve Klingler replied to the discussion WTH! STORYLINE 360 keeps just closing
"Thanks Crystal. The interesting thing is that I can publish the same project files without crashing. That would seem to rule out the corr..."
  • over 1 year ago09/10/18 at 6:13 pm (UTC)
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"Yes it happens with all browsers we test with (Chrome, Edge, and Firefox). Videos range in size from <1MB to >200MB but not all ge..."
  • over 1 year ago09/10/18 at 6:05 pm (UTC)
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"We make sure that "Show Always" and "Show Until End" are both unchecked, make sure the video (mp4) is pushed all the way to the left, and..."
  • over 1 year ago09/10/18 at 5:31 pm (UTC)
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Steve Klingler replied to the discussion WTH! STORYLINE 360 keeps just closing
"This is also happening to my colleague. Uninstall and reinstall does not fix it. We agree that it is super frustrating. If you find a sol..."
  • over 1 year ago09/08/18 at 8:14 pm (UTC)
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"I just happened upon this as I was about to report it again - must have missed the notification advising of replies after my post. Sorry ..."
  • over 1 year ago09/08/18 at 8:09 pm (UTC)
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Steve Klingler replied to the discussion MP4 videos in Storyline blank
"John, were you able to figure this out? I wonder if it's  the same issue I am having where the .mp4 files are actually being published as..."
  • over 1 year ago09/08/18 at 7:50 pm (UTC)
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"We have been dealing with a frustration for a few months now and I'm curious if anyone can explain why or tell me how to "fix it". When ..."
  • over 1 year ago09/08/18 at 7:47 pm (UTC)
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"This is affecting us with an important customer. We need a resolution ASAP. It is happening with new and old links - just had it happen w..."
  • almost 2 years ago07/24/18 at 4:40 pm (UTC)
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"Hmm... after reading more closely, ours might be different. It's not about the timeline and video being different lengths, it seems to ha..."
  • almost 2 years ago07/18/18 at 8:25 pm (UTC)
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"We are having the same issue. Need a fix urgently please."
  • almost 2 years ago07/18/18 at 8:15 pm (UTC)
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"I am working with Stacy on this and we found that it does not happen in preview or SCORM Cloud but it does when played through their LMS...."
  • almost 2 years ago07/15/18 at 12:47 pm (UTC)
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Steve Klingler replied to the discussion Storyline 3 Error: Available Memory is Low
"Sergio - I am running into memory limits too so am considering implementing the  IMAGE_FILE_LARGE_ADDRESS_AWARE hack as you did but I und..."
  • 2 years ago03/08/18 at 4:01 am (UTC)