Steve Klingler
Steve Klingler
Education Sesrvices LLC
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"No confusion here. All that data is in the HTTP request your software is initiating from the client PC to your servers. It might be your ..."
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"Wow. We discovered this today and I have to say I am shocked and I don't think you guys understand the problems you have likely caused fo..."
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"Are you using Dropbox, Box, OneDrive, GDrive, or similar file sync software? We determined for us it seemed to always happen on the compu..."
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"In my opinion Chrome is actually the only web browser accurately respecting the Cach-Control header. When they "fixed" the browser it exp..."
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"This one took me a long time to track down. I will try to keep the description short but let me know if you need more. It should be easy ..."
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"FYI - From our testing it appears the 12/4 Chrome update broke the seekbar when the slide consists of an actual video and when the video ..."
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"Tagging on to follow for a solution. This has come up in the past and been fixed but has re-emerged in the past few days, perhaps with th..."
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"Update. It just happened again and this time I was recording the screen with Camtasia with Storyline, Task Manager, and File Explorer all..."
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"Just an update for those following the thread. After every publish last week failing to work correctly, I have now published 3 times in a..."
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"I just ran another test by just renaming that video file to remove the .qt from the file extension and found that the project now functio..."
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Steve Klingler replied to the discussion WTH! STORYLINE 360 keeps just closing
"Two things. On the "repairing Storyline" - this is simply the uninstall and reinstall procedure. We have tried that and even gone furthe..."
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"The really interesting thing here is that the view on the right (HTML5 Only) is actually missing the other video file. Note that the view..."
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"Hi Alyssa. I sent the project files and example output this morning in response to another thread. I assume you can access it but if not ..."
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Steve Klingler replied to the discussion WTH! STORYLINE 360 keeps just closing
"Thanks Crystal. The interesting thing is that I can publish the same project files without crashing. That would seem to rule out the corr..."
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"Yes it happens with all browsers we test with (Chrome, Edge, and Firefox). Videos range in size from <1MB to >200MB but not all ge..."
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"We make sure that "Show Always" and "Show Until End" are both unchecked, make sure the video (mp4) is pushed all the way to the left, and..."
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Steve Klingler replied to the discussion WTH! STORYLINE 360 keeps just closing
"This is also happening to my colleague. Uninstall and reinstall does not fix it. We agree that it is super frustrating. If you find a sol..."
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"I just happened upon this as I was about to report it again - must have missed the notification advising of replies after my post. Sorry ..."
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Steve Klingler replied to the discussion MP4 videos in Storyline blank
"John, were you able to figure this out? I wonder if it's  the same issue I am having where the .mp4 files are actually being published as..."
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"We have been dealing with a frustration for a few months now and I'm curious if anyone can explain why or tell me how to "fix it". When ..."
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"This is affecting us with an important customer. We need a resolution ASAP. It is happening with new and old links - just had it happen w..."
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"Hmm... after reading more closely, ours might be different. It's not about the timeline and video being different lengths, it seems to ha..."
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"We are having the same issue. Need a fix urgently please."
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"I am working with Stacy on this and we found that it does not happen in preview or SCORM Cloud but it does when played through their LMS...."
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Steve Klingler replied to the discussion Storyline 3 Error: Available Memory is Low
"Sergio - I am running into memory limits too so am considering implementing the  IMAGE_FILE_LARGE_ADDRESS_AWARE hack as you did but I und..."