63 Replies
Junko Takaira

Hi,

I know this is an old post, but I encountered the same issue this week.

Particularly for drop and match question, I can't make the customized layer to show when learners don't select the answer.
I would submit my feature request, but does anyone get better solution for Drop and match type of question with this layer issue?

Javier Serrano

Hello Nicky, how did you do it? On mine, when the learner clicks Ok to that Invalid Answer, You Must Select Something pop up message, it triggers both the correct and incorrect audio files I associated with the correct and incorrect layers. I want the learner to be returned to the Quiz (with no audio files playing) so he can select an answer and then submit.

Thank you,

Javier

Christopher Grace

I am using a "Match" question type (in Storyline 360), where users must drag items to the left. If I use the built-in "Invalid Answer" layer, all of the text-to-speech items from the other layers all play at once, when the OK button is pressed. What can I do without sacrificing media for the "Correct", "Incorrect", etc. layers?

I tried to create a custom "Invalid Layer". However, I don't know variables and I can't set the conditions properly.

Any ideas?

Alyssa Gomez

Hi Christopher, really sorry you ran into that issue!

We have this problem documented so we can investigate a fix. For now, the workaround will be to add a trigger to play media (audio) when the timeline begins on the Correct/Incorrect layers.  Let me know if that works for you!

I'll add this discussion to our report so we can update you right here.

Crystal Horn

Hi there, Sandra.  The invalid answer feedback works behind the scenes, and there isn't access to the trigger attached to the "Ok" button that appears.

  • Is this happening on every question?
  • If it's happening on only one question slide, what are the triggers and slide properties for that slide?  Feel free to attach some screenshots of these areas.

If you'd like to attach your file for me to test, I'm happy to have a look!  With your permission, I'd investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here.  I'll delete it when I'm done troubleshooting. 

Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Dianne  Hope

You can bypass seeing this Invalid Answer screen at all Sandra.

I disliked it so much, for a couple of reasons (1. that it's pretty ugly, and 2. that you can't fully customise it to fit in with your design) that I've implemented a workaround so I NEVER see it again!

I use a custom "Submit" button, with an initial "Hidden" state - so the learner can't progress until they've selected an answer, at which point a trigger changes the state of the custom Submit button to "Normal".

I also dislike the Resume screen - but I just change the setting in the Player and haven't even looked at whether this can be customised or not...

You can see a live example of how I've modified this functionality here where you can also download the free template and see how I've put this together.

https://storylinetemplateslibrary.com/downloads/templates-course-starter-022/

Jean-Christophe Goyette

The way I bypass the Invalid answer prompt is by using a variable linked to the states of whatever buttons or boxes I use for questions.

  • Show [custom] layer "Invalid Answer" when User click on Submit if Variable is False.
  • Adjust Variable to True is State of box and buttons is Selected.
  • Submit Interactions when User click on Submit if Variable is True.
  • The corresponding feedbacks appear.

I will reiterate that the lack of options to manually edit the Invalid Feedback when every other feedback can be edited via the Masters is just puzzling. I'm sure that it isn't as hard to implement as other features, right?

Same with the Resume Course prompt.

Axel Ditter

Hello

I do not really understand, why the "invalid feedback" layer is impossible to edit. why? this is just like the others "right" or "wrong".

 

If i try to customiz it: the old Articulate feedback windows still appear - this is not the way i wan t it.

cheers


Axel

Alyssa Gomez

Hi Fiona,

Really sorry for the trouble. We're seeing an issue in Storyline 360 where JAWS does not read Invalid Answer text.  This bug only affects the Modern Player – the same problem doesn't happen in the Classic player. We'll be sure to update you on our progress with this bug as we make changes.