HELP! Notes area not working properly

Hi!

I'm having some issues with the Notes area in Storyline 360.

For some reason, the text is cut off when moved to the top bar. It was working just fine but after the last update it's behaving strangely...

The error is resolved if I use a smaller story size, but I don't want to do that...because that would mean having to modify all my courses.

Could anyone please have a look at the storyfile? I'd really appreciate it!

Thanks in advance,

Pamela

71 Replies
Alyssa Gomez

Hi there Jake,

Thanks for letting us know you're still seeing this in Storyline 3. I tested a few scenarios and tried every which way to reproduce what you're seeing, and I still need your help. Here's what I'm seeing on my end:

Could you send me a screenshot or a link to a published file that shows the notes being cut off in your Storyline 3 file?

Alyssa Gomez

Thanks, Jake. I think I've found the culprit--are you using the "Scale to fill browser window" player setting? I changed that setting in the player, and now I'm seeing the notes text cut off on the right side. This is in a new Storyline 3 file, so it doesn't seem like this is only happening in upgraded files. 

I'm going to bring this to the team so we can determine next steps. Again, thanks so much for bringing this to our attention, and I'm sorry if it's causing you headaches! I'll be sure to let you know as soon as I have updated information.

Tess Richardson

Not sure if this is the same problem or not. I just used a phone running Chrome to test SL3 output published with setting HTML5/Flash and I find the Notes are cut off just a bit on the LEFT side. This is not happening when viewed on a PC using Chrome.

Attached are two screen grabs. Thanks!

Ashley Terwilliger

Hi Tess,

It looks like the same behavior that we were seeing, and it's still something with our team so we'll share any updates here once they're available. In the meantime, viewing the Flash output is our recommendation and we've heard from other users that they had better results with a player setting of "lock player at optimal size" or using a different (smaller)slide size. 

Ali Goulet

Hey all,

Great news - Articulate 360 Update 5 is now available! It includes a number of fixes detailed in the release notes here.  

The item you may be interested in is how it fixed the issue where the right edge of notes text were cut off in HTML5 output.

Launch the Articulate 360 desktop app on your computer and click the “Update” button next to each tool, then republish your course to take advantage of this fix.

Let us know if you have any questions!

Ashley Terwilliger

Hi Teg,

Are you using Storyline 360? Can we get a copy of your .story file to take a look at? Even just this one slide with the notes since it's clear to see it. 

You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Ashley Terwilliger

Hi Teg,

I just checked in on your case with Eloisa and I see that she ran into the same problem you mentioned. It's been shared with our team as a possible software bug, so we'll keep you updated in the case and here in the forums. 

I see that a few different font sizes ended up working for her - I know it's not an ideal workaround, but were you able to play with the font sizing to see any different result? 

TegOldAccount Griffiths

Hi Ashley,

I tried the different font sizes but they may fix one slide but not another. Also fixing one occurrence has a cascade effect and so you have to keep previewing after every change.

At the moment I simply add an extra space before the word that has been cut off and then check the results.... repeat until it all looks OK. When this gets fixed I can go back and simply do a search and replace for all double spaces.