What we’re doing to help you update your courses for browser auto-play settings (updated 12/06/2018)

Recently some common browsers, including Chrome and Safari, have started blocking auto-play of audio and video content on the sites you visit. That includes audio and video in e-learning courses that are hosted online.

That means that audio or video on the first slide of a course will not automatically play. It also means that videos and audio won’t work when learners suspend a course and restart on a slide that contains audio or video. Your content won’t be affected by this issue unless videos and audio are set to play automatically.

Unfortunately there’s nothing you can do to override the browser’s settings. That’s why we released updates for Storyline 360, Studio 360, Storyline 3, and Storyline 2 to automatically detect when this occurs and present the learner with a play button overlay. That user interaction is what the browser needs in order to play the audio or video. If your courses have a required user interaction on the first slide and no media, you may not need to republish to have the media autoplay.

We’re working on a content updater for Storyline 360, Studio 360, Storyline 3, Storyline 2 and Studio '13 that’ll let you mass update all your courses. In the meantime, you’ll need to republish your courses one at a time to fix this issue.

We know this is super frustrating, and we’re so sorry for the trouble. We’ll keep you posted on our progress.

UPDATE (12/06/2018): We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on Storyline 360, Storyline 3, Studio 360, Storyline 2, and Studio '13 courses. See this article for details!

165 Replies
Will Findlay

I am now having a new issue in Chrome where:

  1. A user launches a course, and the course autoplays as designed (and does not display the Play button page)
  2. Audio plays fine on slides with audio files inserted.
  3. User arrives on a slide with an inserted mp4 video.
  4. Video does not play.
  5. If user clicks anywhere on course, video begins to play. See this video screencast recorded in Scorm Cloud for a demonstration (I've sped up some of it by editing the video). I originally had this issue in Cornerstone, so I tried it in Scorm Cloud to verify.

I am on the newest version of Storyline and the newest version of Chrome ( 68.0.3440.106). 

Ashley Terwilliger

Hi Erich,

Correct, the fix was implemented in Build 3.17.16117.0 of Storyline 360 and Build  3.4.15731.0 of Storyline 3.

Anything published with those updates and after have this fix implemented and you'll see the play button at the start of a course to allow users to have autoplay of media. You can also reference this article for more information.  

Justin Grenier

UPDATE: We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on Storyline 360, Storyline 3, and Studio 360 courses. See this article for details!

And soon, the updater will also work on Storyline 2 and Studio '13 courses. Stay tuned! We'll post a comment in this forum thread when Storyline 2 and Studio '13 support is ready.

Justin Grenier

UPDATE: We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on Storyline 360, Storyline 3, Studio 360, and Storyline 2 courses. See this article for details!

And soon, the updater will also work on Studio '13 courses. Stay tuned! We'll post a comment in this forum thread when Studio '13 support is ready.

Rochelle Porter

See attached for the error I am receiving. 

I have connected with my IT and HRIS/LMS administrator and we are all at 

loss. We have a ticket into Success Factors now.
We have the Articulate 360 and some Storyline 2 files saved on 5-6 local
hard drives (we do not have a team license.)

Any help is appreciated. Thanks,

Leslie McKerchie

Hi Rochelle,

It looks like you may be replying via e-mail and this did not allow your error message image to populate here in the forums. 

It looks like your email signature came through though. You can remove that if needed by clicking ‘Edit’ beneath your response (click 'View' vs. 'Reply' in your e-mail). Here’s a quick Peek video if you need help.