Forum Discussion
Course Progress Not Saved
Hello. We are having issues with courses created in Rise and published to our LMS. Our typical course is created in Blocks and contains 3-4 Lessons, each with multiple sections that are advanced by using CONTINUE dividers. When users exit the course using the course Exit button (set using the Export settings) and then return, it takes them to the beginning of the Lesson rather than the place within the Lesson where they left off. Also, even though they have completed a previous Lesson, the circular progress bar for that Lesson is only partially highlighted. Other notes - this is happening on both our LMS and on SCORM Cloud. Also, the good news is that when finished, the course is reporting as completed to the LMS. I appreciate your help.
Hi Glen!
Some LMS's won't receive completion data unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.
There are two ways you can add Exit Course functionality to your course:
- Add a button block, and set the button destination to "Exit Course."
- Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON.
Test the course again in your LMS, and let me know if the completion data is communicated correctly!
This seems to still be an issue, we just published a Rise course to SCORM 1.2 and are using the SuccessFactors LMS. It does not resume where the user left off, but luckily it's just a short course and can be easily consumed in one sitting.
Hi guys, thanks for all your posts. I'm an application developer at Online Education Services and finding similar issues on MoodleCloud. I did manage to resolve this problem with the Auto commit setting in compatibility settings of the SCORM package. This setting exists in two places so make sure that you make the change on the actual package itself by selecting edit settings.
Here's a description of the setting if you would like to do your own research on the moodle website. https://docs.moodle.org/39/en/SCORM_settings#Auto_commit
Good luck guys!
Kariem, many thanks for the info, but I don't really get it, do i have to change something inside the scorm package?
Our LMS (IMC Clix) is having the same issues. We can't use the exit course button as that functionality doesn't work with the LMS. The course and LMS work fine together to track completion if learners finish the course in one sitting but if they leave and have to come back it doesn't remember any of their progress, not even partially.
Any advice on what the issue might be?
Hi, Ambra.
Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.
Please reach out to your LMS and find out if they have released an update to address the Chrome changes. If you need support from us with the technical details, please let us know by starting a case with us here.
Hi
We are getting similar issues too with our users. We have SCORM 1.2 on Moodle. It seems that iPad/Safari users experience this issue the most, though we can't be sure if desktop or mobile users experience this too.
Could a moderator confirm: is it essential that a user clicks the 'exit course' link at the top, rather than simply close the tab/window in order to save progress?
Thanks.
Hi Jim,
Depending on your LMS, you may or may not have to click on the Exit Course button to save the progress. When testing on SCORM Cloud, it looks like it's not necessary.
Have you tried uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
Hi - We are using Blackboard as our LMS. When exiting a Rise course before completion and returning, it doesn't save the user progress - or at least is not filling in the section buttons as complete. This sounds similar to the problems outlined in this thread. Any recommendations? I don't want to tell users that they have to complete the course in one sitting, or their progress won't be saved.
Hi Leslie,
I’m sorry that you’re into an issue here.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
Here are two clips of my issue. I thought it was my LMS, then SCORM, the last thing I thought was this being a bug in Rise!
I am going to test removing the Exit button first, then the "Complete Content" block, keep you folks posted. @Camila - if this is the case, you are a genius and I am forever grateful.
Hi folks, just a quick update as I see other people having similar issues.
I tried both ideas: with and without the exit button and continue blocks. It made no difference, the course will lose the learner's progress with no apparent reason.
In some cases, it marked lesson 10 complete and show lessons 7,8,9 incomplete even if the navigation was restricted. Please, Rise Engineers, figure this one out!
Hi Mauricio,
I'm sorry you're having some trouble with this. Have you been in touch with our support team about it? If not, I definitely recommend reaching out. You can contact them here.
Please let me know if I can help with anything else. :)
Hello,
My users are running into the same issue using Articulate Rise SCORM files with LearnDash as the LMS platform.
Had this issue ever been resolved?
Hi Kenichiro,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
Sure.
It's Inquisic.
Thanks.
I understand Camilla. Thanks for popping in with an update.
Could you share what LMS you are currently using? I'd like to keep my eyes/ears open to this since you mention the Continue Button and Exit Course Button are causing you to lose your progress in the course.
Keep in mind, you can always work directly with our team here as well if you'd like us to do some further testing.
