Forum Discussion

RypkeProcee's avatar
RypkeProcee
Community Member
5 months ago

Migration to EU server

I want my data on an EU server but that seems impossible.
I started using Articulate 5 years ago. Than there was no EU server. I did build courses and now I could not send a copy of a course to a customer I builded the course for.

I see it as my content and I want to migrate to a EU server. But this is a service that Articulate does not offer. 

Does any now how solve this? Or perhaps some experts of the organisation can solve this for me.

Thanks in advance, Rypke Procee

 

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6 Replies

  • MeikePetermann's avatar
    MeikePetermann
    Community Member
    2 days ago

    Any news how to proceed in this case? I have also the same problem. All my customers are in EU, but my subscription is in US. At the end of February I have to renew my subscription and want to continue in EU. What can Articulate do to transfer all my courses? 

    • GustafSylvin's avatar
      GustafSylvin
      Community Member
      5 months ago

      I have the same problem. My ticket is #01150901 and at first Articulate staff did not even said I had a subscription (?) and then said it was impossible to move content to EU even though I know it can be done.

      Can you provide me with some extra guidelines here? And why is there not a migration service for this. There must be several customers in EU that would prefer EU servers.

      • RypkeProcee's avatar
        RypkeProcee
        Community Member
        4 months ago

        Hi Gustav, I have mailed several times with the support desk and they told mo now that they escalated this case #01138379. 
        I trust that the articulate team wil provide a solution so we can share content between a us-server and a eu-server.

        I think they will keep us posted on this subject.

        Greetings, Rypke Procee