I want my data on an EU server but that seems impossible.I started using Articulate 5 years ago. Than there was no EU server. I did build courses and now I could not send a copy of a course to a customer I builded the course for.I see it as my content and I want to migrate to a EU server. But this is a service that Articulate does not offer. Does any now how solve this? Or perhaps some experts of the organisation can solve this for me.Thanks in advance, Rypke Procee

Dear Articulate Team, Could you please advise when it will be possible to smoothly migrate our data from the US domain to the EU domain? Our team is currently facing challenges with this issue, especially as our license renewal is approaching in the next few days and we would like to transition to EU servers while retaining all existing content. Are there any available options to preserve and transfer our data accumulated over the past several years to the EU servers? We would greatly appreciate your support and guidance.

I have the same problem. My ticket is #01150901 and at first Articulate staff did not even said I had a subscription (?) and then said it was impossible to move content to EU even though I know it can be done. Can you provide me with some extra guidelines here? And why is there not a migration service for this. There must be several customers in EU that would prefer EU servers.

Yes let's hope that. Or at least make it possible to migrate from one data center to another. All my customers are in EU and now I can't share content with them.

Hello RypkeProcee, Thanks for reaching out regarding the EU Data Center. I have opened a support case on your behalf. One of our talented support engineers will email you shortly.

Hi GustafSylvin! Great move on opening a support case! I see that you've been working with my teammate, Luiza. I can confirm that we do not support data transfers between different regional data centers (EU & US). I do understand this may feel restrictive, and we're tracking a feature request to introduce this functionality. I've included your voice in the report! We'll be sure to notify you if this enhancement makes it to our product roadmap.

Migration to EU server | Articulate

11 Replies

OlhaZinchenko
Community Member
1 day ago
Dear Articulate Team,

Could you please advise when it will be possible to smoothly migrate our data from the US domain to the EU domain? Our team is currently facing challenges with this issue, especially as our license renewal is approaching in the next few days and we would like to transition to EU servers while retaining all existing content.

Are there any available options to preserve and transfer our data accumulated over the past several years to the EU servers?

We would greatly appreciate your support and guidance.
- RypkeProcee
  Community Member
  46 minutes ago
  This is an issue that I also would like to see solved, so please keep me posted as well.
- LucianaPiazza
  Staff
  5 hours ago
  Hello @OlgaZinchenko,
  
  Thanks for reaching out regarding your request to switch domains in your upcoming renewal. I've opened a support case on your behalf so we can continue this conversation via email! You're in excellent hands!
  - RypkeProcee
    Community Member
    46 minutes ago
    This is an issue that I also would like to see solved, so please keep me posted as well.
MeikePetermann
Community Member
1 month ago
Any news how to proceed in this case? I have also the same problem. All my customers are in EU, but my subscription is in US. At the end of February I have to renew my subscription and want to continue in EU. What can Articulate do to transfer all my courses?
- LaurenDuvall
  Staff
  1 month ago
  Hi MeikePetermann! I see that you've reached out in a support case and are working with my teammate, Christian. I see that he is still available in your case if you have any follow up questions!
LucianaPiazza
Staff
6 months ago
Hello RypkeProcee,

Thanks for reaching out regarding the EU Data Center. I have opened a support case on your behalf. One of our talented support engineers will email you shortly.
- GustafSylvin
  Community Member
  5 months ago
  I have the same problem. My ticket is #01150901 and at first Articulate staff did not even said I had a subscription (?) and then said it was impossible to move content to EU even though I know it can be done.
  
  Can you provide me with some extra guidelines here? And why is there not a migration service for this. There must be several customers in EU that would prefer EU servers.
  - RypkeProcee
    Community Member
    5 months ago
    Hi Gustav, I have mailed several times with the support desk and they told mo now that they escalated this case #01138379.
    I trust that the articulate team wil provide a solution so we can share content between a us-server and a eu-server.
    
    I think they will keep us posted on this subject.
    
    Greetings, Rypke Procee