Hi All,I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud.Oddly the course launches fine but on re-visit they just get a blank screen.One of the difficulties is that I don’t have any access to the system to see what is happening in real time to further debug. My only real course of action was to get a bit more system specific details to see if anything here would be an issue, they have come back with the following:LMS: Kallidus Version 10.1.12Tested on desktop PC running Windows 7Browser: IE 11Pop-Up Blocker: Off Version of JavaScript: Version 8 This all looks fine and in line with the Rise browser compatibility specs.Since this runs all fine in SCORM cloud I’m at a bit of a loss as to what the issue could be. Has anyone had any similar issues and any resolutions? Or areas for the client to look into further their side of things? Thanks

Nicole, in short, Rise + Suspend Data = No go. My team and I learned this the hard way and it was a huge headache for some of the projects we where working on back then. We came up with different workarounds this issue: A) We broke-up larger RISE modules into smaller chucks without any sidebar menu. We uploaded the smaller sections into the LMS and used the divider blocks with a shortcut to start the next Rise course. From a user experience, the LMS and RISE would work like one system, however, for clients using Agile development, a small update in one module would only reset a learner to the beginning of that micro lesson, not the entire course. B) For meduim-sized courses where we wanted to keep the sidebar navigation AND the updates where minor or non-critical: We would hide the course from the LMS catalog and create a new course. This meant any current learners would still be able to complete the course without losing their progress and any new learner would be assigned the latest version. I know these are not optimal solutions, however, once we got the system and process down, we were able to keep the courses in RISE, and leverage some of the advantages this tool offers. Hope this helps. Mauricio

I am experiencing this issue too (in Totara) and just read this entire thread. Looks like the only solution proposed so far is from David Lockett -- "find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content." Is Articulate working on a fix?

Hi everyone, Was there a solution to this problem? I have the exact same issue with my Rise file. I have updated content and republished for scorm 1.2. I have uploaded the zip to the course and all i get it a blank screen. I wanted to see whether the issue lay only within an existing course so i created a new mock course and uploaded the exact same file - it worked perfectly. I cant erase learner records, etc so what would my solution to this problem be? Thank you

Hi Katie, this took a long time to solve and was found after much testing by our LMS provider (Kallidus). For us it turned out that the problem was caused after Articulate made a change to the Scorm driver file in the last Rise update (which I think was around November 2020). Our LMS couldn't handle the change (where a course was published as 1.2 but was being detected as 2004) and therefore anything that was packaged with the new driver would return a blank screen on second launch. The fix was to simply find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content. It iss a complete pain having to swap out the scorm driver every time we create or update some Rise content, but we don't have the issue any more. Incidentally there's a few mentions in this thread of testing in scormcloud. However our LMS provider stated that this doesn't fully test the granular detail and functionality of courses in the same way that a commercial LMS does, so it's a litmus test at best. I hope this helps.

Hi Chris, if Kallidus v10.1.12 is also known as Classic, then it's the same issue as we had. We are currently using Kallidus Classic (sorry only know it as this rather than the version number). This took a long time to solve and was found after much testing by Kallidus. For us it turned out that the problem was caused after Articulate made a change to the Scorm driver file in a previous Rise update (which I think was around November 2020). Kallidus couldn't handle the change (where a course was published as 1.2 but was being detected as 2004) and therefore anything that was packaged with the new driver would return a blank screen on second launch. The fix was to simply find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content. It is a complete pain having to swap out the scorm driver every time we create or update some Rise content, but we don't have the issue any more. It might be worth looking in to. My previous thread on this is https://community.articulate.com/discussions/rise-360/rise-blank-screen-issue?page=2#reply-725609

Rise blank screen issue | Articulate

LeckyWintour
Community Member
7 years ago
Hi Ashley thanks for coming back to me.

Sadly it is not working after I initially thought.

I am in the latest version of Chrome and I am editing an existing Rise - when I try and access my Rise now it is just looping so I can't even try to open any other courses to check if it is just affected by one.

Any help you can offer is really appreciated.
AshleyT-Pollard
Staff
7 years ago
Thanks, Lecky. I also responded to your standalone post, and since this appears to be an issue specific to your courses/account let's keep the conversation going there!
LeckyWintour
Community Member
7 years ago
Okay let's reply on the other post from this point forward.
Thanks Ashley
JennellHarris
Community Member
6 years ago
Hi I'm experiencing the same issues. When I upload the course into my LMS, it works up until the 3rd portion of the course. Once you click the CONTINUE button , the screen goes blank for me and 2 of my other colleagues
CraigSumner-890
Community Member
6 years ago
Has anybody tried clearing their browser cache? I find most of the time doing this solves most of my problems.
- StephanieSam195
  Community Member
  6 years ago
  I had the same issue back in May and worked with the support team to solve the problem. Asking the learner to clear their cache isnt an acceptable long term solution for me (and doesndt always work). Please find response below from articulate support team back in May:
  
  A few months ago, we introduced a change to Rise that could cause content to lock up and display a blank page if two things were true:
  
  - You had replaced a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), and...
  - A learner attempted to resume a course that had been suspended before replacing the course content.
  
  We won't go into too much detail, but the crux of the problem was a suspend_data incompatibility between the two courses, and the result was a lock-up upon resume.
  
  We’ve fixed this problem, and today one of two things will happen:
  
  - If you replace a Rise course inside your LMS with a revised version of the same Rise course, bookmarking will work as expected. Learners can suspend the course before the course is revised, and those same learners can resume the course after the revision.
  
  - If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision. In this scenario, learners will return to the beginning of the course, but the content should never lock up.
  - MauricioVent456
    Community Member
    6 years ago
    I am having the same issue. However, this does not make sense to me:
    
    A revised version will work as expected, however, a duplicated copy of the original Rise course will not resume the learner?
StephanieSam195
Community Member
6 years ago
Bumping at this issue is re-occuring for me in Rise over the last few weeks! Can someone from Articulate please advise...
- AllisonLaMotte
  Staff
  6 years ago
  Hi Stephanie,
  
  I'm sorry to hear this issue popped up for you again. The quickest way to resolve it is to have our Support Team take a look. You can submit a case here.
StephanieSam228
Community Member
6 years ago
Hi Allison. Have submitted a case.
- AllisonLaMotte
  Staff
  6 years ago
  Perfect! :)
NicoleKelsch
Community Member
5 years ago
I am experiencing this issue currently. I have a couple of Rise presentations I've loaded into a course prior to going live with students. After uploading a new version of the lesson, it shows either a blank page or any of the previously viewed graphics (such as the cover photo) do not show. Same thing for one Storyline uploaded to this course.

Using Agilix Buzz LMS

angular 9.0.2
Buzz 3.0.176
Chrome 81.0.4044.138
xli 2020.05.27.4534
- Crystal-Horn
  Staff
  5 years ago
  Hi, Nicole. We would like to find out more about the blank page you're seeing. Even if the suspend data doesn't match in the new version, your course should start from the beginning, rather than display a blank page.
  
  If you're willing, please click here to share some detail with my team. It would be great if you can describe:
  
  What is the scope of your edits to your existing course? For example, are you adding new lessons and content? Are you simply editing text and media? Are you changing completion or reporting details?
  
  How do you upload the new version to your LMS? Is there an option to update an existing course?
  
  When you upload a new version, do you have the option in your LMS to clear the existing suspend data for users who have already started the last version of the course? Do you clear it?
KarlMuller
Community Member
5 years ago
We have seen the white screen under these circumstances:

Publish a Rise course to the LMS and learners start using it.

Make a structural change to a course by either adding or deleting a Rise lesson.

Republish the course to the LMS.

Learners that were "still in progress" will see the white screen and will be unable to do anything, because the resume data no longer matches the course.

We do not have the option to delete their resume data.

We have to remove the course and reassign it before they can take the course again, but learners will lose all of their progress data and need to restart.
DavidLockett
Community Member
5 years ago
I've been following this thread and also a similar one on Rise showing blank screens on updates and I'm worried the bug is back - well at least for me!

Last week I had to update some content within an existing Rise course which up to this point had been running with no issues through our LMS. Since the update, any users who had previously launched the course we presented with a blank screen if they tried to re-launch it. New users could launch the content, go all the way through it and close it. However, it wouldn't record any completion data and sat in in a learners history as not started. If they then tried to re-launch it, they got the blank screen. My content update mentioned above was just changing a few words within one page. The structure of the course had not changed at all.

Then as a further test i created a new Rise course with nothing but a heading, introductory text, an image and some summary text. I uploaded this to our LMS and as before, it launched and ran first time (but with no completion data passed back) and then second time showed me a blank screen. There were no content updates to this, so there's no suspend data issue or anything to do with the structure changing.

This seems like an intermittent issue that has resurfaced. Can Articulate advise please.
- KarlMuller
  Community Member
  5 years ago
  I just experienced the same thing.
  
  Republished a course that had minor content changes.
  
  Existing learners now get a blank screen.
  
  Oddly, I republished several courses last week all with the same type of changes and they all work.
  
  Only the one I republished yesterday is having this issue.