We’ve just released a powerful new feature in Rise 360: closed captioning. Now you can upload closed caption files to videos to make your content more accessible.
It’s easy to add closed captions to your Rise 360 courses. Just click Edit and select Manage captions in any block that showcases a video. Select the language, and then add your file. You can add as many languages as you like.
I can't share the files because they contain internal company information. I tried to upload the .VTT file to numerous videos, including a video block where I left the default video.
I'm having the same issue in Rise 360. I added .vtt caption files to four videos over the last few days with no problem. This afternoon, I added a .vtt caption file to a fifth video and the tool continues to say uploading but nothing happens. I tried using a .vtt file from one of the four videos that worked and the same issue happens, so I know it's not the .vtt file that's causing the problem.
I'm pretty sure there's a Rise 360 caption glitch going on. I just complete a test with a video that had captions working fine. I was going to test by using the "remove captions" feature in the "manage captions" tool and then add back in the same .vtt file. I can't even remove captions now.
I am the same. I would like to set a course as a default language and have the cation turned on as default so they can turn it off if they would prefer. I cant have a heap of different languages in one as the activities will not reflect those languages.
Can you please add the function to be able to have the closed caption turned on as default. Currently the learner has to turn the closed caption on for every video they watch and many courses are made up for a collection of short videos (ours have 20 odd videos)
I need the same course created in multiple languages. The Videos are in English however we would like to use closed captions and translate the activities for a different course for each language.
Sorry to hear you are having an issue too. At least I'm not going crazy. I have 4 videos to publish next week and captions are a requirement. I hope the issue gets resolved quickly.
I'm really sorry for the trouble! Our team spotted the issue with closed caption files in Rise 360, and we're working on a fix. As soon as this is resolved, we'll let you know!
Jamie: As a temporary fix for your next week captioned courses, maybe you could use Storyline, place the video in a Story project and use the CCs tools in there. You could even use the Storyline CC video in a Rise course as a Storyline multimedia embed (yet his option only support one language, I think)
I'm having the same issues. Captions have worked fine in the past but I've tried today and it won't work. Is there a way to sign up for notifications when this is fixed? I need to have the course to my client tomorrow.
We just released a fix for this issue! Closed caption files should now import correctly in Rise 360. Please refresh your Rise 360 browser window to take advantage of this fix.
The captions appear to be fixed when tested in the Articulate Rise 360 environment. I can upload a caption file and the captions now work when playing back the video. Thanks. However, I'm still not able to see the captions on video after I export to Web. In my web based course,I see the option to turn on the captions, but they don't appear when activated. Just wondering if you are able to replicate this issue or if it's on my end only.
Good morning, I think I have the same problem, when I export from Rise in LMS1.2 I lose the CC display. They are enabled by interface but they don't appear. In Rise and Review are present. Am I missing something in the export phase?
Once closed captioning is added via .vtt file, should the CC be viewable in preview mode or only when the course is published? I uploaded and am not seeing in preview and wondered how to know if it worked. The upload appeared to be successful.
Hi there, Janifer. Yes, you should see the option to turn on the CC in the lower right corner of the video player. Choose the language version, and then the CC will display.
Let us know if that's not your experience. We can even privately look at the files you're using if you'd like to share them with us by clicking here!
I am not seeing this feature in Rise 360. I have the most recent updated version. When I click edit on a Video block, I do not see a "Manage Captions" option.
Hi there, Cindy. I'm sorry we weren't more clear. When you click to edit a video block, click Edit again next to the video file you've added, and you'll see the option to manage your captions:
And thanks for letting us know that you'd like to see closed captions for audio blocks, too! I'll make sure your voice is counted. In the meantime, folks have added a text transcript of their audio using a text or accordion block. I hope that helps!
Thanks for letting us know you'd like to see closed caption customization options. While there isn't a way to change the opacity of the closed caption background right now, we'll let you know if we add that option in the future.
150 Replies
I can't share the files because they contain internal company information. I tried to upload the .VTT file to numerous videos, including a video block where I left the default video.
Do you have a sample .VTT file I could try?
I'm having the same issue in Rise 360. I added .vtt caption files to four videos over the last few days with no problem. This afternoon, I added a .vtt caption file to a fifth video and the tool continues to say uploading but nothing happens. I tried using a .vtt file from one of the four videos that worked and the same issue happens, so I know it's not the .vtt file that's causing the problem.
I'm pretty sure there's a Rise 360 caption glitch going on. I just complete a test with a video that had captions working fine. I was going to test by using the "remove captions" feature in the "manage captions" tool and then add back in the same .vtt file. I can't even remove captions now.
I am the same. I would like to set a course as a default language and have the cation turned on as default so they can turn it off if they would prefer. I cant have a heap of different languages in one as the activities will not reflect those languages.
@Articulate 360 @Rise
Can you please add the function to be able to have the closed caption turned on as default. Currently the learner has to turn the closed caption on for every video they watch and many courses are made up for a collection of short videos (ours have 20 odd videos)
I need the same course created in multiple languages. The Videos are in English however we would like to use closed captions and translate the activities for a different course for each language.
Could you offer any support or feedback?
Nikki
Sorry to hear you are having an issue too. At least I'm not going crazy. I have 4 videos to publish next week and captions are a requirement. I hope the issue gets resolved quickly.
Hey folks,
I'm really sorry for the trouble! Our team spotted the issue with closed caption files in Rise 360, and we're working on a fix. As soon as this is resolved, we'll let you know!
Jamie: As a temporary fix for your next week captioned courses, maybe you could use Storyline, place the video in a Story project and use the CCs tools in there. You could even use the Storyline CC video in a Rise course as a Storyline multimedia embed (yet his option only support one language, I think)
I'm having the same issues. Captions have worked fine in the past but I've tried today and it won't work. Is there a way to sign up for notifications when this is fixed? I need to have the course to my client tomorrow.
Hi everyone!
We just released a fix for this issue! Closed caption files should now import correctly in Rise 360. Please refresh your Rise 360 browser window to take advantage of this fix.
Let us know if you run into any more trouble!
ok, this is not a CC question but...
"Why isn't my first frame or thumbnail image showing for my uploaded video?"
just a blank black screen with the player triangle. Click the play button and video runs fine.
I just need an image there.
Hi Alyssa,
The captions appear to be fixed when tested in the Articulate Rise 360 environment. I can upload a caption file and the captions now work when playing back the video. Thanks. However, I'm still not able to see the captions on video after I export to Web. In my web based course,I see the option to turn on the captions, but they don't appear when activated. Just wondering if you are able to replicate this issue or if it's on my end only.
Hey, Mark. That sounds like something we'd want to take a closer look at. Would you mind sharing the Web output file with our team?
If that works for you, you can send it privately by opening a case here.
Good morning, I think I have the same problem, when I export from Rise in LMS1.2 I lose the CC display. They are enabled by interface but they don't appear. In Rise and Review are present. Am I missing something in the export phase?
Hi Alberto,
Would you mind sharing a copy of your SCORM output file? We'd love to test it from our side.
If that works for you, you can send it privately by opening a case.
When will CC be available for the audio only blocks.
Thanks for asking, Nancy! We don't have closed captioning for audio blocks on our roadmap right now. We'll let you know if that changes!
Once closed captioning is added via .vtt file, should the CC be viewable in preview mode or only when the course is published? I uploaded and am not seeing in preview and wondered how to know if it worked. The upload appeared to be successful.
Hi there, Janifer. Yes, you should see the option to turn on the CC in the lower right corner of the video player. Choose the language version, and then the CC will display.
Let us know if that's not your experience. We can even privately look at the files you're using if you'd like to share them with us by clicking here!
I am not seeing this feature in Rise 360. I have the most recent updated version. When I click edit on a Video block, I do not see a "Manage Captions" option.
I'd like to submit a feature request that CC is possible for audio blocks in Rise 360. How do I do that?
Hi there, Cindy. I'm sorry we weren't more clear. When you click to edit a video block, click Edit again next to the video file you've added, and you'll see the option to manage your captions:
And thanks for letting us know that you'd like to see closed captions for audio blocks, too! I'll make sure your voice is counted. In the meantime, folks have added a text transcript of their audio using a text or accordion block. I hope that helps!
Can we change the setting of closed caption, like if I want to reduce the opacity of the background black patch, then how can I do that?
Hi Chetan!
Thanks for letting us know you'd like to see closed caption customization options. While there isn't a way to change the opacity of the closed caption background right now, we'll let you know if we add that option in the future.
From what I can determine, the CC in Rise requires a VTT file? And it can only be used for video blocks? Is there a CC function for text?