141 Replies
Diane Galloway

This is a brilliant addition to Rise and I am already using it !!!  One quick question I have a series of labelled graphics and noticed in the PDF that the first few display with the marker (i or 1, 2 etc) but they then disappear further into the update, although the screenshots and text do display.  Any idea why please?

thanks and once again, great job!

Ashley Terwilliger

Hi Carla,

I see your other posts here, sorry if they were flagged! That can happen when you're posting too quickly or you're sharing a lot of attachments in a short period of time. 

To clarify, you're seeing an issue with text overlapping in the Export to PDF option when there are two letter F's in a row, or a set of two letters that would appear after the letter E? Does everything in the Rise course look normal using the Preview/Share link, and it's only the export? Have you seen this in all lessons? 

Ashley Terwilliger

Hi Diane,

When you're using a Labelled graphic and you Export to PDF, what we'll do it:

  • We take a screenshot of the Labeled Graphic image with markers to get the full picture.

  • Then we print the Labeled Graphic image with the active marker, and print its marker contents.

     

It sounds like you may be seeing something different. Could you share a copy of it here so that we can take a look? 

Ashley Terwilliger

Hi Diane,

Thanks! This PDF and link to the course help and make a lot more sense!  Am I correct in noting that the markers are gone after lesson 8, but that the images and text contained in the markers are still appearing in your PDF? 

Have you noticed this only on this course, or any courses with more than a handful of labeled graphics in them? Also, in case it may be browser specific, can you let me know what browser(s) you're using to Export to PDF? 

Ashley Terwilliger

Hi Michael,

Do you have a lot of images in your course? I know I ran into a similar issue last week, that our team is looking into, where a course which had upwards of 30 high quality, detailed images and it would freeze the export to PDF. 

If you think that matches what you're seeing, let me know and I can send details on how to share your Rise course with me to confirm. 

ella holst

I exported a course to a PDF and I'm seeing inconsistent font sizes in the PDF, even though the text in the course is all the same size.  Attachment 1 shows different font sizes for section headings on the same page.  Attachment two shows two content pages side by side.  The second page text is much larger than the first page.  Any idea what's causing this?  Again, it's all the same size in RISE

ella holst

These are all blocks. I'll reach out to support. Thanks!
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