"Thanks Leslie, I guess I'll wait to hear from Ryan so.  The issue is still there in v 10.3"

"Thanks Katie I noticed that the thread is over a year old. Do you know if this issue with iOS 10 ever get resolved? Kind regards /Dei..."

"Hi Susi, Thanks for the response.  Yes I get the white rectangle too so I guess it's some kind of bug in the system perhaps?  Anyhow, wh..."

"I just tried uploading the file there again, and now I'm getting the famous error message that says 'Incorrect file package - missing IMS..."

"Oops just noticed that you email address has disappeared for the Dropbox send.  "

"I'm running 3.0.1.  File on the way, thanks."

"Thanks Sean, appreciate that.  What's the best way to get the file to you.  Dropbox?  "

"Thanks guys for the suggestions  Yes I did check storage and there's plenty there so it can't be that issue.  I have a funny feeling tha..."

"hi Will, Thanks for this.  It worked really well.  It's always the smallest things that make the difference :)"

"Thanks Will, I'll give that a try.  "

"hi Ali,  I'm running the latest version of Storyline 2.  I tried importing the file into a fresh file and the same problem is still there..."

"Thanks Ali, appreciate the advice.  I'll give all of the above a try, see how I get on and let you know."

"Hi Christie Thanks for the reply.  Yes i have gone through the section on Working with Templates.  I tried to find a contact form but co..."

"Guys I haven't had much luck with support from the community on this one.  Any chance one of the Articulate support team could help out ..."

"Hi Wendy Thanks so much for the guidance - turns out I wasn't embedding the video properly afterall and it's working fine now. Appreciat..."

"Hi Ashley, Thanks for the response.  The screen is just blank in Moodle, where the video should be.  I literally just copied and pasted ..."

"Guys, thanks so much to you all for your help.  Problem sorted.  I guess there's always a workaround :)"

"hi Wendy Thanks for the info.  I've highlighted the text box and tried to change the font from the drop down but it won't work.  Not qui..."

"hi Ashley, Thanks for this.  I did try resetting the menu as you suggested but that didn't work either.  It seems I wasn't able to re-or..."