Jake Hurt
Jake Hurt
Senior Instructional Designer
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"Hi Alyssa, We aren't comfortable uploading the file, however I could provide a link to the Articulate Review page (which will be passwor..."
  • 7 years ago02/20/17 at 4:15 pm (UTC)
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"Hi Alyssa, Nothing has come in, and there's nothing in my Junk/Spam folders. As mentioned, previously I have been unable to receive dir..."
  • 7 years ago02/20/17 at 9:13 am (UTC)
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"Thanks Alyssa, I haven't received a message yet, although I do know we had issues recently with some @Articulate emails not making it to ..."
  • 7 years ago02/17/17 at 10:14 am (UTC)
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"Hi Alyssa, Yes, sorry I should have been more specific. It is the reverse punch HTML5 gesture, we have tested on both iPad and Samsung ..."
  • over 7 years ago02/16/17 at 9:02 am (UTC)
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Jake Hurt started a new discussion Audio Going Out of Sync on Responsive Player
"Hi, We have been testing content in the responsive player, and have noticed that when you zoom in on a slide it kicks the audio out of s..."
  • over 7 years ago02/15/17 at 9:14 am (UTC)
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"It happens on the jump from 13 to 360 as well, any PPT which has slide master layouts with special characters in the name. Going from 09..."
  • over 7 years ago02/07/17 at 2:29 pm (UTC)
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"Thanks Leslie, I was starting to tear my hair out over it! Bit of a weird issue, obviously something deep down was changed in Articulate..."
  • over 7 years ago02/07/17 at 2:15 pm (UTC)
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"Update: FIXED! It turns out Presenter 360 doesn't like layouts named with special characters in them. For example, the slide masters th..."
  • over 7 years ago02/07/17 at 10:05 am (UTC)
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"I have tried with a different course (this time an upgrade from Studio 13), no slide masters are showing in this one either. I saw a few..."
  • over 7 years ago02/06/17 at 4:33 pm (UTC)
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"Hi Jim, I've just had a test myself with a swf and an mp4 and you're right, I can't tell the difference at all! The only thing I can th..."
  • over 7 years ago02/06/17 at 10:41 am (UTC)
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Jake Hurt started a new discussion Slide Masters Not Appearing (upgrade from 09 to 360)
"Hi, I have been doing some testing using Studio 360 with upgrading some legacy .09 courses. All works fine, but when I preview/publish so..."
  • over 7 years ago02/06/17 at 9:26 am (UTC)
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Jake Hurt replied to the discussion Articulate 360
"It was so easy to avoid as well, all that needed to happen was for SL3 perpetual to come out at the same time. Then everyone is happy an..."
  • over 7 years ago02/01/17 at 2:00 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
"The pricing is fine for SL2, and you can pay a little extra to be able to get the upgrade to SL3 for pre-bought essentially. For a much c..."
  • over 7 years ago02/01/17 at 1:11 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
"The best thing you can do is wait for the next perpetual licence. If you urgently need the HTML5 support in 360 you can always pay for a..."
  • over 7 years ago02/01/17 at 12:49 pm (UTC)
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Jake Hurt replied to the discussion Print Slide Widget
"HTML5 output shouldn't affect the widget as long as the flash part is run, but if the course is run as an HTML5 course it won't work beca..."
  • over 7 years ago01/18/17 at 9:01 am (UTC)
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Jake Hurt replied to the discussion Print Slide Widget
"Hi Theresa, I mailed you back, but as an extra thought, it could be because Chrome is starting to remove flash support. Are users on wi..."
  • over 7 years ago01/16/17 at 9:36 am (UTC)
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Jake Hurt replied to the discussion Articulate 360
""as Storyline 360 adds additional features and diverges from Storyline 3's initial feature set, 360 content containing those new features..."
  • over 7 years ago01/13/17 at 3:27 pm (UTC)
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Jake Hurt replied to the discussion Articulate 360
""...and for visibility into our 360 roadmap" Thanks for sharing that link Justin, can you please provide the link to the Storyline 3 roa..."
  • over 7 years ago01/13/17 at 9:06 am (UTC)
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"I can confirm this issue is still present, I just found it. (why do I keep finding these!) I have gone back to a course I was working on..."
  • over 7 years ago12/22/16 at 10:33 am (UTC)
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"Hi Alyssa, I have recreated it using the course I am working on, in order to protect client confidentiality I have replaced everything w..."
  • over 7 years ago12/16/16 at 12:12 pm (UTC)
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"Hi Alyssa, I am seeing this in the publish but not the preview. I cannot recreate the issue in a new storyline file, though I may be mi..."
  • over 7 years ago12/16/16 at 10:48 am (UTC)
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"Tried it on a different slide, this time giving 2 images the  Zoom Picture setting. This time the next button needs to be clicked 3 times..."
  • over 7 years ago12/15/16 at 4:02 pm (UTC)
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"Hi, I can confirm the issue is still present now. In the course i am building this bug exists. There is nothing special on the slide, th..."
  • over 7 years ago12/15/16 at 3:33 pm (UTC)
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"Thanks for your reply Ashley, I have given 360 a try, but without wanting to bring up the discussion being held elsewhere the expense is..."
  • over 7 years ago12/09/16 at 9:04 am (UTC)
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"Hi Ashley, I do understand, but there is a considerable amount of frustration following the Articulate360 controversy and your confirmat..."
  • over 7 years ago12/08/16 at 3:46 pm (UTC)