Articulate 360

I am confused by this new Articulate 360 and what it means for Articulate Storyline. Does this mean that no further development will occur on Articulate Storyline 2, standalone version? Will there ever be an Articulate Storyline 3? What about people who bought a platinum licence with an upgrade option who do not want to go to Articulate 360? Will they get a refund on the upgrade portion or will they be forced to go to 360 if they want to benefit from their upgrade purchase?

While I see that there is benefit, especially for new customers, to 360, I am still not sure that it is worth mine and my company's money to take a perpetual licence and change it to a subscription for what I perceive to only be minor feature enhancements.

I am open to be shown why the expense would be worth my while?

281 Replies
lawrence jacobson

One of our freelancers, who is a student, has upgraded to 360. It is a very nice product but definitely not worth the yearly fee. As a small elearning development company there is just no way we can afford to get 4 or 5 licences on a yearly basis at $5 000 to $6 500 per year. We will definitely upgrade our Storyline 2 licences when 3 eventually is released but I am not confident that Articulate will continue updating the perpetual software with the same attention they are going to shift to the subscription offering. Our company is growing and we intend adding another 3 - 5 elearning developers over the next 2 years. As much as I like and respect what Articulate has done in the past, I now feel that I cannot keep up with their plans for the future. I also agree with everyone who feels hard done by because the same features that are in 360 are not going to be available for an indeterminate time, probably until 3 is released. I have it from a good source that Articulate did plan to release 3 in 2016. I can see now why that release was delayed. Hopefully it wont be for too long.

Rachel Craig

Hi, Ashley,

I find it very frustrating that there isn't really an answer for when Storyline 3 will be released, other than "sometime in 2017," especially since most answers to what will be the difference between Storyline 360 and Storyline 3 is that there won't be access to the Content Library and Review. I'm a user who won't be updating to 360 (as Storyline 2 has worked well for me and my company, and I don't need most of the other features on 360), and it would be great to have less vague answers, or at the least, could we get e-mails about Storyline and Suite releases? Goodness knows I keep getting e-mails about 360. Seems like this courtesy should also be extended to Storyline and Suite.

Thanks,
Rachel

Ashley Terwilliger

Hi Lawrence, 

Articulate is going to continue to support the subscription and perpetual products, as we understand that subscription isn't for everyone. We certainly don't want to leave you hanging - and once there is additional information to share in regards to the next perpetual update I promise we'll update forum threads such as this one. Since you've responded you'll get email notifications of all new replies (unless you've turned them off within your ELH profile). 

Ashley Terwilliger

Hi Rachel,

I understand and if I had an answer to give you, I certainly would. It's not that we're being coy, but we truly don't have a firm date set. Not knowing the exact date or timeframe is certainly anxiety producing when you'd like to get access to the newest, latest and greatest so we're trying our best to answer these forum discussions with as much information as possible. 

In terms of the features, I don't have a full list yet. This discussion has gotten a bit long and so you may have missed some of the answers earlier, about features which you're seeing now in Storyline 360 such as dials, responsive player, square corner button styles, etc would be a part of the next perpetual version. You can see a comparison of Storyline 360 to SL2 to SL1 here. Since we're able to add new things to Articulate 360 on a regular basis, it means that the potential for those things to also be included in perpetual future versions of Storyline is also an option - so that feature list isn't truly locked down yet.  Things that you won't see in the next perpetual include items such as Articulate Review and access to Content Library as those are specific to the Articulate 360 subscription. 

As far as emails about Studio or Storyline - you're not receiving anything yet as there isn't anything to send. :) Without knowing what that full feature list is or our release date it would be cruel to send you teasers about it in advance - but once we have information to share, I have no doubt we'll be happy to share it here in ELH and in emails. 

Cheryl Hoover

I finally got a chance to play with Rise and really like it. Very slick and professional. I'm in the same boat, though, and I feel like I got a great new toy for Christmas but will only be able to play with it for 30 days. : ( 

I need an updated version of Storyline that's more mobile friendly, and I would be willing to pay for Rise. We wouldn't use any of the other products. Our art is too industry specific that I can't use any of those pretty pictures in Content Library.

Rise and Storyline 3 or 360 would be a great combo. Please consider this. Thanks.

Rachel Craig

Hi, Ashley,

I understand why we don't have e-mails about Studio and Storyline, as we won't get new software or updates until "sometime in 2017." I just think it'd be nice to get e-mails about these releases in the future, since we are currently getting multiple e-mails about different 360 product features and release notes. I may not have worded myself well in my comment.

Thanks,
Rachel

Fraser M

So many of us have been pestered by our clients to get a proper mobile player.  Here's a link that shows myself (and others) asking for even a ballpark idea when the responsive player would finally be released.  Even a month ago the response was still, No date yet, we'll keep you posted.  It would've been so easy a month ago to say "it will be released by the end of 2016" so that us developers can plan, but that didn't happen, and we weren't "kept posted".

You can see why "sometime in 2017" is another statement that is hard for us to work with and support.

Ashley Terwilliger

Hi Fraser,

That's on me for not going back to update that forum discussion, under the assumption that the larger website announcement and forum announcements would be enough for the Articulate 360 launch. The responsive player is not available for Storyline 2 so I also don't want to add confusion to that discussion by sharing information about a newer product in a discussion that was specific to an older version. 

Kayla Burtch

I have another important question. If we don't want to shift over to the "subscription" model, but need to subscribe *for now* for mobile capability, will 360 be compatible with Storyline 3? Can you commit to that, so we can "switch back" to perpetual later and not lose all our work? Because waiting upwards of a year for mobile capability just really isn't an option for most companies, and I think there might be quite a few people shifting to Captivate which already offers this, which is really unfortunate because I have always LOVED Articulate and been one of your biggest advocates, convincing every employer I've ever had to invest in it.)

Christian Schade

That whole discussion is still very disappointing for me! It even would be a nice move from your side to announce a release of SL3 more specific than "somewhen in 2017" to calm your existing customer down.  But nothing happend and will happen till somewhen in 2017.

#Made a great tool down again!

Ashley Terwilliger

Hi Kayla, 

With the next perpetual version of Storyline, you can similar features to what's in Storyline 360 minus, of course, the Articulate 360 cloud services features that are in Storyline 360 (i.e. publish to Articulate Review, integration with Content Library), plus additional new features we're working on. As far as compatability between Storyline 360 and any future perpetual versions, it is something our team is looking at knowing a number of folks may be in the same situation as you described. Justin's answer here is the most comprehensive about what that will look like and how we'll proceed. 

Ashley Terwilliger

Hi Donna, 

If you choose to not continue your Storyline 360 subscription, the files won't be backwards compatible to Storyline 2, but Storyline 3 is slated for release this year. When Storyline 3 is released it'll be compatible with the current release of Storyline 360, so you'd be able to transfer your files into a new license of Storyline 3, but as Storyline 360 continues to have new features and elements added, those features may not work in Storyline 3. 

Ashley Terwilliger

Linda, 

If you're having issues with the content in your LMS we're happy to take a look at those and provide some support around that, as it's not what we'd expect or hope to hear! Do you want to share information with our Support Engineers here? They'll be looking to have a copy of your .story file, information on the publish settings you use, which LMS you're using, and what behavior you're seeing vs. what you'd expect to see. 

Mary Grove

Dear Articulate Team -

Our very small company went ahead and bit the bullet to move to SL360 this year based on your 'loyalty' discount, but certainly not because the features and functions of this newest version were that compelling. And while I like Review, we will likely never use any of the other products you included as part of the value proposition and pricing comparison.  Like many of your other customers, we are singularly focused on creating great e-learning that we publish on our own websites and systems.

So, why then did we upgrade? As it turns out, because we have invested in current technology (Windows 10 and high-res monitors), the SL2 file creation and editing process  was rendered almost impossible many months ago (search for the word 'tiny' in your Community Forums). As no one would provide any insight on when in 2017 this "tiny issue" MIGHT be resolved, we moved to SL360 from SL2 so we could meet some aggressive needs for new e-learning assets in early 2017. Unfortunately, the transition hasn't been without issues (see post on SL360 and suppressing Play button in iOS).

I shared much of this feedback in the recent customer survey I just completed.  When your internal team reviews the survey results, please keep in mind that the survey results may be misrepresenting your customer's input. Your survey forced to me to pick the 3 top products for our buying decision.  I couldn't pick 0 or even just 1. Instead, you may wish to evaluate how many of your users had lengthy text responses for the 'most negative' experience with SL 360 relative to 'most positive' response? 

Finally, I also want to share that one of the key reasons we've been excited supporters of Articulate and SL is your amazing community of users, Heroes, and staff. I am concerned based on the overwhelming negative feedback on subscription pricing for this and planned future releases that Articulate management doesn't value these collective assets in a meaningful way.  As I am involved in software product management, I'm certain you are planning to continue with your plan of positive messaging regarding SL360 . We respectfully request that you revisit your pricing models and/or provide increased visibility into your product release plans. In the interim,  it can't be fun for your Support, Sales, or Heroes staff to be under pressure to try to respond to the sheer number of posts - without making any actual commitments on future releases or pricing.  

Mary Grove

Justin Grenier

Thanks for the thoughtful post, Mary.

We’re glad you love the E-Learning Heroes community, and we’ve invested in its creation and maintenance for the very reasons you’ve mentioned--while it certainly adds value for our customers, we also get the advantage of an unfiltered lens into what features/benefits customers appreciate the most, and what causes them the most pain.

We understand the challenges of pleasing everyone, but I can absolutely promise you that the right people are listening.  ...and for visibility into our 360 roadmap, make sure you bookmark our What’s New, What’s Next page.

Thanks again for sharing your thoughts.

Justin Grenier

Good Morning, Christian and Jake.

On the day that Storyline 3 is released this year (we don't yet have a firmer estimate than 2017), its features will match those of Storyline 360, with the exception of the subscription elements like Content Library and Articulate Review.  So, following along on those Available Now items that you see on our What's New, What's Next page is a great move.

It's also worthwhile to keep in mind that after the day Storyline 3 is released, as Storyline 360 adds additional features and diverges from Storyline 3's initial feature set, 360 content containing those new features may not open in Storyline 3.

We'll share more info on Storyline 3 as soon as we can.