"After the window appears stating there is an update for Storyline2, I click on 'Yes' to proceed. My option is clear, so I click on the 'D..."

"I need to move Storyline 2 (and Articulate Studio '13) from an old computer to a new one but when I enter the serial numbers I receive th..."

"Solved my own problem..."

"I created videos where the individual is wearing a microphone in order to record a conversation.  When I bring the video into Engage the ..."

"Thanks Leslie, the repair/reinstall worked.  John"

"I updated Articulate '13 today and when I opened powerpoint afterwards none of the Articulate icons work.  I did go into 'Options/Add-ins..."

"When users complete the modules published in Presenter '09, the LMS (AICC) provides me with the slides that the user viewed along with th..."

"Thanks Emily. "

"Leslie, Sorry for the delay in this response. Yes the file was correct. I was also able to upload the entire module to SCORM cloud and ru..."

"Leslie, I have attached the file for you."

"Leslie, I have not tested it in the SCORM cloud as we publish using AICC. I attached the quiz in case you still want to take a look at i..."

"In recently published modules, users have been receiving the error message (shown in the title of this discussion) after completing the q..."

"For modules that I have recently published, when the user finishes the final quiz and clicks on the submit button they receive an error m..."

"What is the proper procedure for moving my copy of Articulate '13 to a new computer? "

"I am viewing the module on the same server"

"Christine, The users, those specifically using Internet Explorer cannot initially open the course. I can open the course outside the LMS ..."

"Users attempting to open one of our training modules in Internet Explorer (9,10) are receiving a "File Not Found" error message. Those us..."

"I know there has been a gap since my last post but I followed the repair instructions provided by Ashley - the result is the same, no fun..."

"Ashley, We tried the troubleshooting steps without success.  How do we proceed?"

"I upgraded to studio '13 and now the buttons in the toolbar are not functional; no response from the Quizmaker, Engage etc.  Any ideas?"

"Peter - I submitted a support case this morning.  John"

"Peter, To address you comments; The DPI is set at 96 Slide view is 100% We are working on our C drive (we are Mac users so we are in Par..."

"Text within the text box increases in size when published and subsequently viewed in Internet Explorer and Firefox. Please see the attach..."

"It looks like the individual in the other thread did submit a request only to receive the response that confirmed that the tracking and c..."

"Below is the output from one of my Articulate Studio modules. In particular the "viewed" is important to me because this data is included..."