Kelly Auner
Kelly Auner Staff
Customer Happiness Specialist at Articulate
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"Hi Shauna, Sorry to hear you've run into this issue! In addition to what Andrew suggested, you're welcome to share your .Story file with ..."
  • 2 months ago05/14/24 at 2:22 pm (UTC)
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Kelly Auner replied to the discussion Can't open Storyline projects
"Hi Brittany, Welcome to the E-Learning Heroes community! We recommend working and saving your files on your local hard drive, typically y..."
  • 2 months ago05/09/24 at 8:50 pm (UTC)
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"Hi, Hannes! Thanks for reaching out and I'm sorry you've encountered this issue. I see my teammate, Darrell replied to you through a supp..."
  • 2 months ago05/09/24 at 4:40 pm (UTC)
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"Hi, Tianna! I see you’ve contacted our Support Engineers and are working with my teammate, Angelo. You’re in great hands! We’ll continue ..."
  • 2 months ago05/08/24 at 8:22 pm (UTC)
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"Hi Kimberly, Thanks for checking on this! I don't have an update yet, but I've added your vote to this request. We'll let you know if we ..."
  • 2 months ago05/08/24 at 7:27 pm (UTC)
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Kelly Auner replied to the discussion Self-Assessment Support (RISE)
"Hi Laura, Welcome to the E-Learning Heroes community! I understand you're hoping to build a self-assessment course in Rise 360. I w..."
  • 2 months ago05/08/24 at 7:11 pm (UTC)
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"Hi, Eric! Thanks for reaching out about this. If you remove the introductory text as Steven suggested, learners will still see the main m..."
  • 2 months ago05/08/24 at 1:42 pm (UTC)
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Kelly Auner replied to the discussion Storyline and Canvas (SCORM)
"Hi Sangeetha, Welcome to the E-Learning Heroes community! It looks like Johnrey shared this article with Mike that lists which quiz and s..."
  • 2 months ago05/07/24 at 7:51 pm (UTC)
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Kelly Auner replied to the discussion Lots of Issues
"Hi Tina, I see that you've opened a support case with our team. That was a great call! It looks like my teammate, Jan sent you some troub..."
  • 2 months ago05/07/24 at 6:27 pm (UTC)
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"Hi, C Green! A generic copy will help our team troubleshoot! I also wanted to point out that you can share your file privately in a suppo..."
  • 2 months ago05/07/24 at 6:21 pm (UTC)
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Kelly Auner replied to the discussion AI Integration
"Hi, Pooja! Thanks for inquiring about how Articulate plans to integrate AI into our products! AI is currently in development! We've share..."
  • 2 months ago05/07/24 at 6:13 pm (UTC)
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"Hi, Samira! Thanks for reaching out and I'm sorry to hear you've hit this snag. We're still tracking the software bug mentioned in the po..."
  • 2 months ago05/07/24 at 5:27 pm (UTC)
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Kelly Auner replied to the discussion The Value of Variables
"Hi, Judy! This is an excellent post🤩 Thanks for sharing with the community!"
  • 2 months ago05/07/24 at 5:13 pm (UTC)
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Kelly Auner replied to the discussion Incomplete screen recording in Peek
"Hi Anabel, Welcome to the E-Learning Heroes community!✨ Sorry to hear you're experiencing an issue with your course. Are you able to prov..."
  • 2 months ago05/07/24 at 5:02 pm (UTC)
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"Hi Lenora, and welcome to the E-Learning Heroes community!✨ I understand you're experiencing an issue with your Storyline blocks auto-pla..."
  • 2 months ago05/07/24 at 2:54 pm (UTC)
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Kelly Auner replied to the discussion Review
"Hi Nancy, Thanks for reaching out! I'm sorry to hear your content isn't showing up on Review 360. That shouldn't be happening, and I'm ha..."
  • 2 months ago05/07/24 at 1:23 pm (UTC)
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Kelly Auner replied to the discussion Switch Between Photos with Dialog
"Thanks for sharing, Kris! If you need help or have additional questions, please don't hesitate to contact our Support team!"
  • 2 months ago05/07/24 at 12:52 pm (UTC)
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"Hi, Lori! I'm glad to hear you were able to get your course working. If you would like our team to take a closer look at what you were ex..."
  • 2 months ago05/07/24 at 12:46 pm (UTC)
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"Hi Perry, Thanks for reaching out! Sorry to hear your users are experiencing this issue. I'm happy to help! First, please have them try t..."
  • 2 months ago05/02/24 at 7:39 pm (UTC)
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Kelly Auner replied to the discussion Review Quiz before submission.
"Thanks, Judy! 🌟"
  • 2 months ago05/02/24 at 4:44 pm (UTC)
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Kelly Auner replied to the discussion Set the default theme
"Hi David, Welcome to the E-Learning Heroes community! Thanks so much for bringing this to our attention. Although I don't have an update ..."
  • 2 months ago05/02/24 at 4:42 pm (UTC)
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Kelly Auner replied to the discussion Playback Speed
"Hi Nancy, Thanks for reaching out about this! Currently, the learner will have the option to control the playback speed. We are tracking ..."
  • 2 months ago05/02/24 at 4:27 pm (UTC)
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Kelly Auner replied to the discussion Don't allow forward seeking feature
"Hi, Nate! Thanks so much for checking on this. I don't have an update currently, but I've linked this post to the request. We'll update y..."
  • 2 months ago05/02/24 at 1:34 pm (UTC)
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Kelly Auner replied to the discussion Video and timeline sync
"Hi, Daniel! I did a quick test with a 60-second video from our Content Library and was unable to reproduce what you're describing. I've o..."
  • 2 months ago05/02/24 at 12:52 pm (UTC)
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"Hi Mathew, Thanks for reaching out and I'm sorry you're experiencing this issue! What browser are you using to view the video? I tested ..."
  • 2 months ago05/01/24 at 7:53 pm (UTC)