"Hi Karl, I'm adding the attachments here so you can see what I'm talking about. Thanks fo for the heads up on responding here rathe..."

"Hi Karl, We have changed the cover image from Apex to Rise as you mentioned as we have to get this course ready for our client. In add..."

"Hi Karl, The image was working perfectly yesterday and today the image is showing in part. Yes we are using the Apex theme, but it was..."

"Hi, since yesterday, something has happening in Rise. Not only is the cover photo not showing in full (and it was the day before yesterda..."

"Hello, We are having issues with the image appearing in full on our cover page. We've tried various browsers and it's still the sam..."

"Hi, We have chosen French for our translation, however, the 'Continue' button is the only word that is not translating. All the res..."

"Hello, I have clients who provide images to me to build their Rise courses. I'm constantly asked for image sizes. Can you provide g..."

"Hello! The current version is already published and I've exported the scorm file and it's on the LMS. However, an older version that I..."

"Hi, what is the idea size and resolution for the cover photo?"

"Hi this is Mickey Tortorelli. I don’t know who Joe is. Our company BeauteSchool has an articulate account."

"Good morning, Is it possible to restore an older version of a course, but it won't affect the newest published one? I want to ..."

"Thanks Karl"

"Hello, Besides adding an animated web image to Rise, can one add an animated image that's not on a web page? Thank you"

"HI Alyssa, I have viewed the translated labels in editing mode. As I mentioned, the only label that was not translated in editing m..."

"It's a bug that needs to be fixed by the developers. Thanks Karl"

"Hi Karl, I just checked it in 'preview' mode and the correct translation is there. Why is it not appearing like all the other frenc..."

"Hi, I used French to create custom labels for one of our courses, however, the 'Submit' button related to quiz questions in the course is..."

"Thanks Sam, I'm going to try the non-breaking space and see how it looks."

"thank you both! My challenge is that the product name is long and ends up wrapping on the second row. If I could have just had the ..."

"Hi, How do I create a title on two rows for a Rise Lesson title? For example, I want a lesson title to be shown as: Best Seller #1 P..."

"Thank you Alyssa! Mickey"

"Hello, Can you recommend the app I should use to open the XLF file exported from Rise 360 so it can be translated? Thank you, Mickey"

"Thanks Alyssa!"

"Thank you for your reply! I will try renaming the file and hope that helps! "

"Hello! I've exported many SCORM files for a client, all with the same settings, yet one of them is not able to open. I've re-..."