Susan Rice
Susan Rice
Kaiser Permanente
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"Hi Jose. Thank you for your response. I submitted a case to attach the project file for review. I have determined that the issue began af..."
  • 6 months ago10/18/23 at 4:05 pm (UTC)
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Susan Rice replied to the discussion Flip image after turning into shape
"I found a work around for now. I took a Snag It screenshot of the image upside down and saved the file. When I imported the image it was ..."
  • 8 months ago09/11/23 at 6:49 pm (UTC)
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"Hi Phil, Thank you so much! This was helpful in determining what I was missing in order to get the comments to appear. Good to know about..."
  • 10 months ago07/18/23 at 8:30 pm (UTC)
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"Hi Eric, Thank you. After reading Phil's response I realized that I hadn't save the new project file prior to publishing to Review 360. ..."
  • 10 months ago07/18/23 at 8:29 pm (UTC)
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"Hello! I am so excited to see this new feature. I updated the app to try and test it out but it doesn't seem to work for me. I have to mo..."
  • 10 months ago07/18/23 at 6:17 pm (UTC)
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"Thanks Joe. This does help. Appreciate the workaround."
  • 11 months ago05/25/23 at 11:10 pm (UTC)
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"Hi Steven. Thank you for your response. Attached is the slide I am having issues with. On the image of the slide there is some data displ..."
  • 11 months ago05/24/23 at 3:33 pm (UTC)
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Susan Rice replied to the discussion Key Press Triggers in Layers
"Hello. I am encountering this issue now and am on build 3.72.29699.0. Are there any other workarounds that are simpler than the one share..."
  • 1 year ago03/02/23 at 3:58 pm (UTC)
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"Thank you so much Walt! What a relief!! That solution worked out well!! I think I had attempted to do that when I originally started the ..."
  • almost 2 years ago05/18/22 at 4:49 pm (UTC)
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Susan Rice replied to the discussion Hyperlink hover issue
"Hi Leslie, Thank you for your response. I have uploaded the project file privately to the link you provided. Also, the problem seemed to ..."
  • over 2 years ago10/22/21 at 6:24 pm (UTC)
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"Thank you Leslie for the Peek video with that great explanation on how to remove master slide elements from the focus order. It was very ..."
  • almost 3 years ago04/30/21 at 8:43 pm (UTC)
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"Thank you Becca for your response. One of your team members did contact me. Hoping it's something that can be fixed soon for a more aesth..."
  • 3 years ago04/21/21 at 6:55 pm (UTC)
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"Hello! Although I love the hyperlinks release, I have found that if the link is longer than 2 lines that the hover turns into a block and..."
  • 3 years ago04/19/21 at 6:08 pm (UTC)
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"Thank you Lauren! I kinda figured but thought I'd ask just to make sure I wasn't missing how to do it if there was a way. Definitel..."
  • over 3 years ago01/13/21 at 9:34 pm (UTC)
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Susan Rice replied to the discussion Bookmarking/Resume Issue
"Thanks Vincent. I will keep this guide on resolving suspend data limits handy. However, that I determined that was not what was causing t..."
  • over 4 years ago11/20/19 at 11:52 pm (UTC)
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Susan Rice replied to the discussion Bookmarking/Resume Issue
"Hi Lauren! Thank you for the suggestion to try. I changed all of the slides to "Return to saved state" with the exception of the question..."
  • over 4 years ago11/19/19 at 9:29 pm (UTC)
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Susan Rice replied to the discussion Bookmarking/Resume Issue
"Hi Matthew. Thank you for your response. That thought about the suspend data limits did cross my mind at first but it's not a very long m..."
  • over 4 years ago11/18/19 at 11:15 pm (UTC)
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Susan Rice replied to the discussion Result Slide/LMS Issue
"Thanks Diane for your response. I do have the tracking set to the result slide as you suggested but still experiencing the same issue. "
  • over 4 years ago11/15/19 at 4:10 pm (UTC)
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"Thanks Wendy! Yeah, I realized that I had forgotten to change the trigger to "when timeline starts". All works great now. Thank you so mu..."
  • over 4 years ago10/04/19 at 8:44 pm (UTC)
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"Yes. Here you go. Thanks for your help! "
  • over 4 years ago10/04/19 at 6:42 pm (UTC)
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Susan Rice replied to the discussion Storyline 360 character won't update
"Hello again. After update 30 was installed, I was able to change the character with no issues. Thank you again for your help!"
  • over 4 years ago07/30/19 at 10:42 pm (UTC)
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Susan Rice replied to the discussion Storyline 360 character won't update
"Hi Annie. Thank you for your response! I am currently on version/update 28. Seeing that there is an update available I am having this ver..."
  • over 4 years ago07/30/19 at 4:37 pm (UTC)
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Susan Rice replied to the discussion Storyline 360 character won't update
"Hi Wendy. Thank you for your response. I did follow the steps shown in the video you attached and all it changes is the name of the chara..."
  • over 4 years ago07/29/19 at 11:08 pm (UTC)
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Susan Rice replied to the discussion Next Button Issue (Storyline 360)
"Thanks David. I ended up doing just that for another slide that was formatted the same but with more buttons. I created the trigger on th..."
  • almost 5 years ago05/08/19 at 3:51 pm (UTC)
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Susan Rice replied to the discussion Next Button Issue (Storyline 360)
"Thank you so much David! Works exactly how I need it to. The only thing is that I can't seem to recreate the new trigger on the slide lay..."
  • almost 5 years ago05/08/19 at 2:04 pm (UTC)