Trevor Young
Trevor Young
Instructional Designer at Spirax-Sarco
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"Hi I am experiencing this issue too! This all works fine when published as HTML5/flash, however I cannot use this option as this causes o..."
  • over 2 years ago12/06/17 at 1:28 pm (UTC)
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"Hi Amanda, just spotted this thread. I have had this problem too, but it only happens when I test it in storyline. Once it is uploaded to..."
  • over 2 years ago11/16/17 at 8:46 am (UTC)
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"Thanks Leslie, Apologies for not replying sooner."
  • 3 years ago08/01/17 at 7:03 am (UTC)
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"Hi James, Sorry for the late reply, just in the middle of quite a large project at the moment. We have recently upgraded to Articulate ..."
  • 3 years ago08/01/17 at 7:02 am (UTC)
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"Thanks or your reply Phil."
  • 3 years ago08/01/17 at 6:59 am (UTC)
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"Hi there, I had to leave this issue to the side as I have quite a large project to complete. I still haven't been able to resolve this t..."
  • 3 years ago07/07/17 at 6:49 am (UTC)
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"Hi Ashley, I have uploaded two photos from this morning. First one shows how the kettle image is shown full screen, When you click done..."
  • over 3 years ago05/10/17 at 7:43 am (UTC)
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"Thanks for trying this Wendy, really appreciate you taking time to try to help. I don't want to sound ungrateful or untrusting but could..."
  • over 3 years ago05/09/17 at 8:07 pm (UTC)
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"Ashley, just tested using my home broadband, via I- Pad and it still doesn't work. I tried your link too as I accessed my account via my..."
  • over 3 years ago05/09/17 at 8:01 pm (UTC)
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"Hi Ashley, I will test this tomorrow. Whilst I appreciate the help of others, I hadn't realised the link to my course is now live for a..."
  • over 3 years ago05/09/17 at 3:22 pm (UTC)
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"Hi Ashley, getting a little confused as I could only view the link you sent me on my PC. I don't access E-Learning Heroes through my I-pa..."
  • over 3 years ago05/09/17 at 7:40 am (UTC)
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"Hi Phil, Thanks for your reply. The course is created in 360 and being tested on I-pads and I-phones. I just can't get it to play inline..."
  • over 3 years ago05/08/17 at 10:12 am (UTC)
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"Hi Ashley, this seems strange I've now tested this on 2 I-phones and an I-pad. The slide plays fine until it reaches the MP4 on the time..."
  • over 3 years ago05/08/17 at 7:39 am (UTC)
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"Hi Ashley, this is quite a large file.   If you could look at slide 3.2. Whilst the animation plays, I have some annotations appearing...."
  • over 3 years ago05/04/17 at 10:01 am (UTC)
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"Hi Ashley, I'm running iOS 10.3.1 and Storyline 360 version 3.5 11153.0. So everything's up to date. Hope this helps."
  • over 3 years ago05/03/17 at 3:09 pm (UTC)
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"I was wondering if anyone can help me with the following question I have about MP4 Animations. Last year I had all my flash animations r..."
  • over 3 years ago05/02/17 at 3:14 pm (UTC)
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Trevor Young replied to the discussion Issue installing Peek
"Hi Ashley, As always you have been really quick to help and the engineers have helped me to resolve this issue. Really appreciated ."
  • over 3 years ago02/28/17 at 11:41 am (UTC)
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Trevor Young replied to the discussion Issue installing Peek
"Hi Ashley I was installing Peek onto my PC. I had previously installed it and it was all working well. Then when I bought a full license..."
  • over 3 years ago02/27/17 at 11:20 am (UTC)
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Trevor Young started a new discussion Issue installing Peek
"I used the trial version of 360 in January and then upgraded to the full version in February. When I logged in it said there was an updat..."
  • over 3 years ago02/24/17 at 11:36 am (UTC)
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Trevor Young replied to the discussion Mobile Player Issues when using Calibri
"Hi Alyssa, The player font will not change the Transcript Text. I think the issue here is that when these courses where created the text ..."
  • over 3 years ago02/23/17 at 4:32 pm (UTC)
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Trevor Young replied to the discussion Mobile Player Issues when using Calibri
"Case number is 01023001"
  • over 3 years ago02/23/17 at 3:43 pm (UTC)
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Trevor Young replied to the discussion Mobile Player Issues when using Calibri
"Hi Alyssa, I’ve sent the files to the Engineers.  Just to clarify, the text I am referring to  appears in the Notes Tab (sorry I call t..."
  • over 3 years ago02/23/17 at 2:45 pm (UTC)
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Trevor Young started a new discussion Mobile Player Issues when using Calibri
"I was just wondering if anyone could help or has had the same problems as me. All the courses I have created to date have been in Calibr..."
  • over 3 years ago02/21/17 at 4:21 pm (UTC)
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"Hi Everyone, We have recently started using Cornerstone On Demand as our company Learning Management System. I was just wondering if an..."
  • over 3 years ago01/18/17 at 9:48 am (UTC)
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Trevor Young replied to the discussion Articulate 360 Issue
"Hi Ashley, My IT department have found a solution today, so I thought I would share this with you. When the file is listed in share poi..."
  • over 3 years ago12/09/16 at 7:50 am (UTC)