"Here are the case details: Case Number: 02132192 Reference ID: ref:"

"Hi Alyssa and all, Has this issue with the inconsistent closed captioning been resolved yet? This sounds like what we are exp..."

"Hi Alyssa, Yes, we have been able to reproduce the issue several times by three or four users. We are all using Chrome. ..."

"Hi Tom, Well, we created the videos in Storyline and then published them in Storyline, making them accessible to utilize and add to our n..."

"Hi Alyssa, Thanks again so much for all of your quick and spot-on answers today!! Sorry to have blown up your inbox!! This is..."

"Hi Alyssa, Thank you so much for your help! OK, we have changed the Rise 360 course setting to "restricted" and we have edite..."

"Hi Ashley, Thanks for the quick reply. Yes we are using Storyline 360. The Review option is nice but we actually ..."

"Hi Alyssa, OK I clicked on the link and opened a case and put in the share link. Can you take a look? What is the behav..."

"Hi Alyssa, I had a feeling that it wasn't possible, but thought I would ask just in case. Thanks so much for the quick help!!..."

"Hi Alyssa!! Thank you SO MUCH!! This fixed the issue!!! I missed this particular configuration the first time through!&..."

"Thank you, Alyssa!! Great info!!! I will share with my team!! :-)"