A video cannot be inserted from this embed code.

Oct 23, 2014

Update: I still have SL1 on my machine so I copied a code SL2 rejected, and SL1 took it with no problem.  I really need to figure this out.


Can anyone tell me what the requirements are for an embed code? We're using the same videos on the same servers that we've been using for years. In SL1, no worries--we used the embed codes from our media server and had no trouble. Before we switched to SL2, I tested out the video feature to make sure we could embed the same way we always did, with no trouble. As of a couple of weeks ago, I could.


Here's an example of a video I embedded a couple of weeks ago that worked fine:


<iframe src="https://w.kontiki.com/laquinta/player/2f1eddaf-fd6f-4d0e-886e-42a0d0b49df6?params=MD10cnVlOzE9NTM7MTI9dHJ1ZQ==" style="border:none;width:100%;height:100%" scrolling='no' allowfullscreen></iframe>


NOW, when i go and try THAT VERY code, I get this message:

A video cannot be inserted from this embed code. Verify that the embed code is correct and try again. 

What changed from a couple of weeks ago? I recommended SL2 and we upgraded based on many tests, including embedded video. There is simply no reason it shouldn't work today.









130 Replies
Fiona Mariner

I've been able to successfully embed videos as web objects and they seem to work fine if I publish as html5; however, many Storyline users at my university are deploying their projects via our Learning Management System, BlackBoard Learn. I haven't had any success yet viewing an embedded video after publishing a project as a SCORM package and uploading it to BlackBoard - has anyone been able to do this? I get a blank screen for those slides (the rest are fine!).

Ashley Terwilliger-Pollard

Hi Fiona, 

There are some known reasons why videos may not work when uploaded to a server or LMS as described here.  You also mentioned publishing as HTML5? Are you saying when you publish as Flash only, the videos won't play for you as well? Or that when viewing the Flash output they don't play for anyone? Please let us know if you are able to look into those items mentioned and if you continue to have difficulty. 

Fiona Mariner

Hi Ashley,

to be honest I didn't try publishing as Flash only. I published as HTML 5 and then as a SCORM package to upload to Blackboard. I will try Flash only and see whether it 'plays nice' with Blackboard, but there's still going to be an issue with non-Flash-compatible devices.

On the other hand, I found that a video from Vimeo still worked perfectly using the old embed method!

Ashley Terwilliger-Pollard

Hi Fiona,

You may also want to try uploading it to SCORM Cloud as it's an industry standard for testing SCORM content so that'll help you determine if there is an issue with the LMS or the content. If things are still not playing correctly at SCORM Cloud we'll be happy to take a look. The directions here will walk you through testing it at SCORM Cloud. 

Please keep us posted as you continue testing. 

neal rowland

I am using our own videos that we use for multiple courses, so we post them on OneDrive for sharing.  That way if updated, it is updated on all the courses; saving us from changing the video in each and every course.  If you are just showing other people's videos on youtube, you will need to display it as a Web Object in SL2 and not as an embedded video.

Ashley Terwilliger-Pollard

Hi Jennifer,

You'll see the information here in regards to the YouTube videos. I'm not sure where you saw that it didn't work in an LMS, but if it's not working in Blackboard you may want to reach out to them regarding their support for web objects - and look at testing it in SCORM Cloud which is a great testing environment for SCORM out. 

Leslie McKerchie

Hi Adrienne!

If you attempt to add a YouTube video using the Video from Website feature, you'll see this error:

"A video cannot be inserted from this embed code. Verify that the embed code is correct and then try again."

As of May 2015, Google no longer allows YouTube videos to be embedded in this manner. However, YouTube videos in existing courses will continue to work.

You can still add YouTube videos to new projects using web objects as described above, and they'll work in Flash, HTML5, and Articulate Mobile Player output.

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