iOS7 and Storyline

Sep 18, 2013

Now that iOS 7 is out, I wonder if anyone has had a change yet to test a Storyline project in both HTML5 and Mobile Player App and if there may be any Storyline-iOS 7 issues.

107 Replies
Ashley Terwilliger-Pollard

Hi Mike,

The fixes within the Articulate Mobile Player would appear as an Update within your iPad App Store, or you could follow the directions Leslie shared to update it. 

I don't have a timeline on the update to Storyline mentioned in the KB article, but once it's available we'll post it here, and you can enable Storyline to check for updates to the software on start up as described here. 

Justin Grenier

Good Afternoon Gillian, and thanks for sharing.

Just to clarify, I think we are talking about 2 very different issues here:

  1. The majority of this Forum Thread is devoted to the fact that HTML5 Content Doesn't Fit in Mobile Safari in iOS 7.  This is definitely a known issue, and it is definitely something that we are working to fix in a free software update for Storyline.  We will be certainly notify this Forum Thread when this happens.
  2. The quote you shared from your LMS provider refers to a very specific incompatibility between one specific Learning Management System (I believe it's called "EDU 2.0") and Storyline's HTML5 output, regardless of iOS version.  Without getting into too many technical details, this specific LMS provider uses a technique called an "HTTP 302 Redirect" in order to lessen the load on their servers and offload this work to the cloud, and this technique appears to not be working very well with our HTML5 output right now.  Although we are not aware of other Learning Management Systems that redirect content in this way, we will continue to communicate with your LMS provider on this.  A great way to confirm whether or not this problem is specific to your LMS is to test your content in SCORM Cloud, which is an industry-standard tool for testing SCORM output.

If you have other questions or concerns regarding this specific LMS incompatibility, Gillian, I would recommend submitting a Support Case or starting a new Forum Thread, so as to avoid cluttering this thread with unrelated conversation.

Please let us know if you need anything else, and have a great day!

Misha Milshtein

Micah's solution seems to work, and I wonder if Articulate is planning on releasing the update soon, because we have a bit of a dilemma.


because of what was discussed on this thread. Update 2 is needed for the files to work on iOS7 



because of the LMS issue described on this thread

Steve Cicci

Ok.  So this thread is back to end of September.

Is there any new news?  Staff > can you provide updates for us?  Is there a patch on the immediate horizon.

Can't speak for others, but this is a HUGE black eye that needs some official addressing by Articulate. 

Please, lets get some information on when this patch will arrive.

Thank you.

Steve Cicci

Micah White said:

Here's a modified storyline_compiled.js

I would back-up my old one and try this, and then run your presentation on iPad

You wrote: "I've narrowed this down to the player.initIOS function in the storyline_compiled.js

Swapping the pre Update 3 function block .... "

SO: Question is > are you swapping out the entire new JS file with the old JS file,

OR : are you locating some specific funtion (lines of code) and swapping at that level?

ASKING BECAUSE:  I am not a JS code reader or programmer, so I need some further assistance with locating where in the file specifically the change/swap needs to occur.  

Thanks for your help and assistance.


Mike Song

I am still having the exact same problem with Update 4.  I am uploading my file to Moodle 2.0 and it is still too big to see the image on an iPad 2 that has the latest ios7 update.  The problem is not there on Scormcloud but definitely still there on Moodle.  In fact, I had the Articulate Premium Support team create the zip file on their system because they felt maybe I did not have the latest upgrade.  

Articulate Mobile Player is not an option as I work with mostly F500 clients with thousands of employees. 

Justin Grenier

Good Morning, Mike.

Would it be possible for you to share a screen capture of the problem you are seeing in Moodle?  I ask because this Forum Thread demonstrates an issue where the LMS seems to be adding content to the page that is pushing the course slightly off of the screen, and this problem has been frequently reported in Moodle as well.


Dan Marsden

Moodle 2.0 is really way too old. it contains a wide range of known security issues that could allow a malicious user to compromise your site and contains a number of SCORM related problems - Moodle hasn't previously displayed SCORM content well on the iPad - we tried to fix that in Moodle 2.6 which was released last week and initial reports from users suggest that it is working a lot better on mobile devices.

Trevor White-Miller


I sent you a private message asking that you let me the same compare information you sent to Steve about the storyline.compiled.js file.

I urgently need to find a way around the scaling/rotation issues with IOS7 in an iPad. Since the 15 Nov update viewing a published course directly from a web server or via SCORM CLOUD is fine but my client is viewing via Moodle 2.5 and landscape view is oversizing the course.



Trevor White-Miller

Hi Ashley, No I hadn't see Dan's posting on Moodle 2.6.

I have just found it and read through. What he is describing is not really addressing the issue I'm having. I haven't heard back from Michal either so that route has gone cold as well. Do you have any way of reaching out to Michal? I have tried this thread and also sent a message to his inbox via this forum site. I need to fix this issue ASAP.

I'll really struggling to keep my clients in favour of using Storyline with its swf and html5 output. They, like me, love Storyline from an authoring point of view however the mobile delivery is falling short. The mobile safari iPad IOS7 version through their LMS Moodle 2.5  is not displaying correctly in landscape and we have no Android support. ipads, which my clients provide purely for training delivery, are now a issue as my clients have stopped using their previous online delivery method of pen based XP tablets.

We are also having issues with Animated Gifs which we are using to replace the embedded custom swf animates we previously used. We can't stop the looping in Storyline except as suggested in another thread where we have to place a still image over the animated gif. This does not help in 50% of cases.

We also have run into issues with html5 publishing/playback where content was imported into Storyline from Studio 2009 and have been advised by our UK reseller not to upgrade to Studio 2013 yet as there are import issues between Studio 2013 and Storyline still to be fixed by Articulate.

While my clients don't want to use Captivate 7 or ISpring Pro 7 (due to less powerful design options) both alternatives are delivering much better html5 mobile deployment across Ipads and android devices. The app player is not a workable option due to lack of Tin Can support in most LMS.

What is on the Storyline upgrade roadmap:

- to improve html5 mobile delivery

- improved animation features (not just Powerpint effects)

- links with Studio 2013?

I don't want to sound as if I'm anti Storyline, I really love it but it is causing me a lot of pain as its not the complete product yet.


Justin Grenier

Good Afternoon, Trevor.

All of the features you mentioned are on our product roadmap, but we cannot forecast specific delivery dates.

Can you please send us (1) a screen capture of what the problem looks like in your LMS, (2) a copy of your .story project file, and (3) comparative links to content that has been published in Storyline, Captivate, and iSpring so that we can better understand the problem?

When we receive the above, we'll dig into the problem and let you know what we find.  Thanks!

This discussion is closed. You can start a new discussion or contact Articulate Support.