Storyline 2 - character spacing problem

Thanks Wendy,

Can you please advise if update 10 contains a fix to the problem I have reported?

Hi Udi,

The font kerning/spacing issues is not a fix in Update 10 of Storyline 2. You can always see all the fixes included by taking a look at the release notes here. Please feel free to let Eloisa or I know if you have any other questions. 

Thanks Ashley,

I have read the release notes. No further questions for now, just waiting for the reported issue to be fixed.

Have a client complaining about this same issue with Arial.  Has it been fixed yet?

Hi Fraser! Did you see Ashley's response above? 

I was on page 1 of the feedback when I posted this reply and didn't see her response that it still wasn't fixed in update 10. Please continue to flag it to the developers as something that really needs fixing.  Arial is the most common font and it has been well over a year.  Thanks.

Hi, 

Just wondering if this issue have been resolved?

regards

KH

Hi all,

I use Century Gothic and get the same spacing issue. Looking forward to a fix.

Thanks

Pauline

Hi all,

The issue with font kerning ( the additional spaces you've seen) is something that our team has continued to look at and investigate and as mentioned earlier here our team was looking for more samples of projects that demonstrate the issue using the latest update as there have been gradual improvements since Update 5 (we're now on Update 10). We do know that century gothic is one of the more problematic fonts, but it seems that a number of the other fonts are behaving as expected. If you'd like to share a copy of your project with our team we'd gladly take a look at it and you can upload here. 

I think if you pole all the members in here you will find that the majority of fonts DO NOT behave as expected. In fact I haven't found one that does. I don't think anyone in here has mentioned that "this font" works perfectly.
I find the behavior is also tied to screen size and is different from previewing to publishing.

Got to agree with you here, Sean. Some typefaces look better than others — and Century Gothic looks particularly bad — but I'm not sure any of them work perfectly. I know they are working on it, just hope we see it soon.

Hi Sean,

Great idea about people mentioning what fonts works for them.  Our team uses Gotham and it works pretty well not 100% perfect, especially for those that are super picky.

-kelly

I have tried them all.. I resort back to Ariel most times. Sometimes in preview all looks well and then published looks bad and then sometime depending on the screen size it looks ok. I wonder if there is a difference between HTML 5 and Flash based published courses. I need to try that.

2 years have passed. Any progress on resolving this?

Hi Anthony!

Ashley shared the latest information from us above, which you can jump to via this link.

Hi Leslie & Ashley,

It's pretty simple to get an unlimited number of examples of the issue:

1. Create new project

2. Insert a paragraph of text in Arial 12 pt

3. Click preview

Thanks

Hey, all.

Really sorry for the confusion here, but as tech support pros, some of us will admit to having a really poor eye for design and for the art of font kerning.  I whipped up this .story project file (as specified by Fraser) and published it here.  Is there someone in this thread who would be kind enough to take a screenshot and annotate some of the trouble spots you see, so that we can properly communicate the problem to the folks who understand it?

Much appreciated!

Sure, no problem.  Take a look at the attached.  The letter spacing just isn't even.  I find it easiest to spot with the letter i, especially when the I starts a sentence and it almost touches the next letter, but there are all kinds of other examples like the word "non" where you can clearly see the o isn't centered between the n's like it is here as I'm typing this.

Thanks very much for the annotated example, Fraser.  That's really helpful.

...and again please excuse my ignorance, but I'm seeing a lot of frustration in this thread.  Is this a typical example of something that is really upsetting to your stakeholders?  Again, I just don't have they eye for this and doubt I'd notice as a learner.

I just want to be sure we understand if this Arial example is a really good snapshot of the problem that is impeding many of you.  Thanks again!

hi Justin,

Here is another side by side example using Century Gothic from InDesign and Storyline Preview.

Thanks, Brett.  I do see that we've acknowledged a specific problem with Century Gothic, but have been looking for a really clear example of what is driving folks crazy with other fonts in general.

And here is another one. Using Articulate font size 9 in the lesson. Attached is the notes section of the published lesson. Note extra spacing in the word "and", between the "a" and the "n", and too close spacing in the word "cameras", between the "c" and the "a".

I hope these examples provide you enough information to fix the problem (which as reported is open for 2 years now...).

Perfect example Udi! This is what is usually looks for me as well! Highly annoying and also something my clients perceive as poor quality.

Here is a real world example of mine that I cant fix. Its out there and look very unprofessional. We have deadlines for these projects and cant wait for Articulate to come up with a solution.

I'm not sure how much more pressure Articulate needs to have this placed at the top of the list. I haven't seen as many comments about any other bug (or feature as programmers like to call it)