What we’re doing to help you update your courses for browser auto-play settings (updated 12/06/2018)
May 15, 2018
Recently some common browsers, including Chrome and Safari, have started blocking auto-play of audio and video content on the sites you visit. That includes audio and video in e-learning courses that are hosted online.
That means that audio or video on the first slide of a course will not automatically play. It also means that videos and audio won’t work when learners suspend a course and restart on a slide that contains audio or video. Your content won’t be affected by this issue unless videos and audio are set to play automatically.
Unfortunately there’s nothing you can do to override the browser’s settings. That’s why we released updates for Storyline 360, Studio 360, Storyline 3, and Storyline 2 to automatically detect when this occurs and present the learner with a play button overlay. That user interaction is what the browser needs in order to play the audio or video. If your courses have a required user interaction on the first slide and no media, you may not need to republish to have the media autoplay.
We’re working on a content updater for Storyline 360, Studio 360, Storyline 3, Storyline 2 and Studio '13 that’ll let you mass update all your courses. In the meantime, you’ll need to republish your courses one at a time to fix this issue.
We know this is super frustrating, and we’re so sorry for the trouble. We’ll keep you posted on our progress.
UPDATE (12/06/2018): We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on Storyline 360, Storyline 3, Studio 360, Storyline 2, and Studio '13 courses. See this article for details!
159 Replies
Neat solution Sebastjan!
I can't reproduce the problem to test the content. I've changed the Autoplay policy to "Document user activation is required" and I've even tried launching Chrome with
chrome.exe --disable-features=PreloadMediaEngagementData,AutoplayIgnoreWebAudio,MediaEngagementBypassAutoplayPolicies
as suggested in https://developers.google.com/web/updates/2017/09/autoplay-policy-changes but my courses still keep playing fine.Is it because they are playing the Flash version of the content (I still use Storyline 2)?
Or is it because Google says: Autoplay with sound is allowed if: User has interacted with the domain (click, tap, etc.) - so in my case the user has clicked Launch which opens a new window to play the content which is hosted in the same domain?
I need more information on the issues so that we can plan our response for October please.
Hi Colin,
If you look at the end of your course URL, you can determine if it's Flash or HTML5. The flash output would end in story.html vs. the HTML5 which would end with story_html5.html. If you're hosting in an LMS, that may be using it's own URL and could mask that ending.
Storyline 2 did receive an update to account for this issue with autoplay as well, and Storyline 2 customers were emailed about it on Friday. You can also find the download link for the latest update here.
The launch button may be enough to count toward Google's autoplay policies, or it may be that you've previously launched content from that page enough times that Google considers you want media to autoplay. Another way to test that is to use a Chrome incognito browser.
Does this Chrome 66 autoplay issue affect both the Flash and HTML5 outputs, or just the HTML5 ouput?
Just to clarify:
- your solution is to automatically add the play button (attached printscreen) in front of all content (if and when you detect that content has audio on first slide)? I am getting this screen on Firefox (I know unsupported platform... but still - content works)
- can you make it customizable (design wise).. or at least same design as iPad/tablet (black background)?
Why dont you "fake" player/export and add a blank page at the beginning of the course (see my workaround above).
Forcing users to click a play button which can not be designed is not my favorite solution.. it leads to a bad user experience - especially if storyline content is opened in iframe which is just a small part of the content.
Sebastjan,
I suspect one reason the "blank page at the beginning of the course" solution may not be universally applicable is because a lot of us have our courses set to resume when a user opens the course after the first time. When the user resumes, it would bypass the first page.
The URL of the page is hidden by the LMS launch page. The easiest way of seeing whether you get the Flash or the HTML5 version is to right mouse click on the content. No pop-up=HTML5, if you get a pop-up saying "About Adobe Flash Player ...." as the bottom option, then it's Flash.
I know about the "fix" but that means re-publishing hundreds of courses! Not an option. So I want to reproduce the issue on the current content that is on my LMS so that I can evaluate the size of the problem and give our support team an answer prior to October.
Right now, I can't make any of my courses fail so I can't see what the issue will be.
I am publishing my course with the update and have the latest version of Chrome. But when I view the course after publish, the course doesn't launch nor is there a menu. I just submitted a help ticket. This is very frustrating and has made my productivity come to a complete standstill.
Hi Teresa,
Sorry to hear that you ran into an issue with your updated course.
I appreciate you letting me know that you've reached out to our support team and I see that Ryan is doing some testing and working with you :)
How can I find out the details of my support ticket?
Via e-mail.
Looks like Ryan has responded, so be sure to check your spam/junk folders as the sender would be support@articulate.com
If you did not receive this e-mail, just let me know and I'd be happy to re-send :)
Please resend it!
Done :)
Hi, do you know when the updater tool will be released?
Hello,
Thanks for this detailed update. You are mentioning the video on the first slide of the course.
Is it OK for videos that are in other slides?
Any chance to get rid of this by creating triggers that will auto play our videos?
Thanks,
Hubert
Hello Stacey and welcome to E-Learning Heroes :)
Not yet, but we will be sure to update you here as soon as we can on that. You should now be subscribed to the thread so that you will be notified.
Hi Hubert,
You got it, the original post specified first slide and ones set to play automatically.
I did want to be sure that you saw the update Justin provided here.
Let us know if you're experiencing difficulty after checking that out.
I have the latest version of Storyline 3 = update 4: 3.4.15731.0
and Chrome Version 67.0.3396.87 (Official Build) (64-bit)
- The first slide of my project does not play the audio.
I added a trigger to play audio when the Timeline Starts, and that doesn't work either. Suggestions?
Hi Marie,
Do you see the play button still when testing in Chrome? Take a look at this article for more details on this. If the audio isn't playing and you're also not seeing the play button to trigger it, can you share a copy of this .story file so that we can take a look?
Hello,
I am trying to download the latest version of Storyline 2 to accommodate this auto play issue. The download isn't working.
Assistance is needed.
Hey Jen,
Sorry to hear that you've run into an issue with the download. I just took a look and was able to both download and install the update.
Just let me know your findings and I'd be happy to continue helping you out here.
Thank you for looking into the Google autoplay failure.
I just completed 2 projects with 15 modules, and they all behave the same way. I will try to attach one of the Story files for you to look at. My company’s server might strip it out; please confirm if you receive the file - VMSintro-Articulate-MD.story
I’m also attaching a png showing the versions of SL3 and Google I’m running.
I’m attaching an MP4 so you can see what I see when each of these modules launches. The first slide is silent unless I click the slidebar. Audio begins automatically on page 2.
Thank you!
Hi Leslie,
I was able to download the latest Storyline 2 update. All that I have to do is republish all the files?
Do I have to do anything to the Storyline 360 modules I worked on this year? Any updates that come my way regarding Storyline 360 I update immediately.
Oh no, Marie. Looks like you may be replying via e-mail, so we got your signature, but no files.
Be sure to pop into the forums via 'View' when you get your e-mail notification and share it with us directly here.
You can also remove your signature if needed by clicking ‘Edit’ beneath your previous response here. Here’s a quick Peek video if you need help.
Hey Jen,
Glad you were able to get the download to work for you. I appreciate the update.
At this time, yes, files will need to be republished. We’re working on a tool that’ll let you mass update existing courses without republishing them.
If you haven't published your Storyline 360 projects and are staying up-to-date, you should be good to go :)
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