Hangs on Cleaning up Temporary Files

Di, you may want to read previous post for a work around until it is corrected with an update.  Uncheck the ability for the user to search when using the sidebar.

Hi Di,

I'm sorry that workaround didn't help you out. Did the publish process stop just recently? What version of Presenter are you using? 

I'd be happy to give your files a test or connect you with our Support Engineers to confirm if it's the same as Keith experienced. You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

I am also having this problem but only with one of my courses.  I tried all the work around in this thread (except for uninstalling and reinstalling everything).  I submitted a case - hopefully I will hear something soon

Thanks for reaching out to our team Guy. You should be hearing from someone soon.

I had a similar issue - the system would throw an error when I tried to publish for HTML5 with Flash fallback. I have mp3 audio on each slide and turned each off one at a time and tried to publish. Turns out it was two out of the 13 audio files that were causing the error. 

On closer inspection, the audio was fine, but the .vtt files created when captions were typed in were somehow problematic. When those were deleted and re-typed, the whole thing worked as planned. 

Not sure if there is a way to create a detection system within the publish or caption writing system, but an alert about problematic caption files would have been useful. When I checked the .vtt files with an online validator, there was no difference between a working one and one that was causing the problem so...not sure what the real problem was, but the .vtt files were the cause. 

Hope that helps someone.

Thanks for popping in to share your experience and findings Sub!

With Articulate Support's assistance, I determined there was an image on one of the slides that caused the Cleaning up Temporary Files process to get hung up.  By publishing a few slides at a time, support isolated the slide with the corrupt image.  I replaced the slide and image and the course successfully published. 

Sometimes you can figure out what slide Articulate's publishing process is having troubles with because it will distort something on the slide, like add a blank shape, etc..

Totally disappointed.  Followed instructions to de-install and re-install.  Absolutely hate this program but I have not other choice.  I've spent thousands of dollars and hundreds of hours and it's absolute garbage.

Hi Steven,

I see you're working with Joshua on this issue to narrow down what's occurring in those Presenter projects! You're in great hands, and I'm following along too. It sounds like quite a unique scenario, so we'll be with you every step of the way to get to the bottom of it.