Angelo Cruz
Staff
Support Specialist
at
Articulate Global, LLC
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Angelo Cruz replied to the discussion Annoying kicking out of editing issue on embed block in rise 360
"Good news! We fixed the issue in Rise 360 where the Embed block code/URL field behaves badly when typing directly.
If the problem happens..."
- 2 years ago03/02/22 at 6:30 am (UTC)
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Angelo Cruz replied to the discussion Issue with multimedia file on Rise on Android devices
"Good news! We fixed the issue in Rise 360 where the Multimedia block is missing when it is the last block in the final lesson on an Andro..."
- 2 years ago03/02/22 at 6:29 am (UTC)
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Angelo Cruz replied to the discussion Video captions in Rise.
"That's a great solution, Brian! Adding the video and SRT file into Storyline 360 and then exporting the caption into a VTT file. That's a..."
- 2 years ago02/28/22 at 5:17 pm (UTC)
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Angelo Cruz replied to the discussion Rise Cover Photo Pixelated
"Hi Mickey! We don't have a specific resolution for the cover photo in Rise 360. Rise content is fully responsive, which means images are ..."
- 2 years ago02/28/22 at 4:16 pm (UTC)
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Angelo Cruz replied to the discussion Update: Articulate 360 will discontinue support for Internet Explorer 11
"Hi Leah!
That makes sense. Publish to CD seems to work great, especially for those in remote locations and with low bandwidth.
We a..."
- 2 years ago02/23/22 at 5:58 pm (UTC)
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Angelo Cruz replied to the discussion Moving through multiple slide layers
"Hi Victoria,
Have you seen this article on how to temporarily disable the next button? I think you may find this helpful with your query."
- 8 years ago04/27/16 at 8:55 pm (UTC)
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Angelo Cruz replied to the discussion Feature request: Quick Access Toolbar?
"Hi Kirby,
I found something that might be of help for you regarding Quick Access Toolbar and customizing it. Just follow the steps on th..."
- 8 years ago04/27/16 at 8:47 pm (UTC)
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Angelo Cruz replied to the discussion Vertical x Horizontal
"Hi Christian,
Can you also check the player settings and the browser size that you are using on your iPad? You could try to change the b..."
- 8 years ago04/27/16 at 4:14 pm (UTC)
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Angelo Cruz replied to the discussion Vertical x Horizontal
"Hi Christian,
Can you verify which browser are you using? You may want to use the mobile Safari browser as mentioned here in the viewing..."
- 8 years ago04/26/16 at 8:22 pm (UTC)
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Angelo Cruz replied to the discussion DIsable next button
"Hi Gabrielle,
You can follow the simple steps listed in this article to disable the next button on your course.
Hope this answers your ..."
- 8 years ago04/22/16 at 9:43 pm (UTC)
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Angelo Cruz replied to the discussion Publishing first e-Learning
"Hello Angela,
I'm sorry to hear about this new issue your facing. However, if you're already working locally with your files as describe..."
- 8 years ago04/22/16 at 2:14 pm (UTC)
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Angelo Cruz replied to the discussion Vision on e-learning
"Hi Kimberley,
You may want to check their "About" page, it shows their credo, aims and goals. The page also has some great information a..."
- 8 years ago04/22/16 at 12:56 pm (UTC)
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Angelo Cruz replied to the discussion Can you display the course time length?
"Hi Desire,
The duration of a Storyline course only appears in the Articulate Mobile Player app. You may want to submit a feature request..."
- 8 years ago04/21/16 at 12:39 pm (UTC)
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Angelo Cruz replied to the discussion articulate storyline 2 does not run
"Hi Kapil,
I saw the error you've attached here and I'm thinking that it might be a computer specific issue. You can try following the st..."
- 8 years ago04/21/16 at 9:49 am (UTC)
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Angelo Cruz replied to the discussion Not able to publish
"Hi Rao,
Using a trial pack may not be the issue as the trial version is a full version of Storyline. May i ask if you have tried publish..."
- 8 years ago04/21/16 at 9:27 am (UTC)
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Angelo Cruz replied to the discussion HTML5 Format and Microsoft Edge 12 and 13 Browsers
"Hi Herman,
As far as I know, only Flash Content is currently supported in Microsoft Edge.
HTML5 content isn't supported at the moment b..."
- 8 years ago04/20/16 at 8:18 pm (UTC)
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Angelo Cruz replied to the discussion Publishing first e-Learning
"Hi Angela,
I see you're trying to publish your first course, it's unfortunate though that you're having difficulties. We can try to narr..."
- 8 years ago04/20/16 at 4:36 am (UTC)
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Angelo Cruz replied to the discussion best solution for seamless videos
"Hi Julie,
Using videos that are hosted on popular websites may be the answer to your issue when saving and/or publishing the course. Alt..."
- 8 years ago04/20/16 at 1:48 am (UTC)
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Angelo Cruz replied to the discussion project invalid or corrupt message
"Hi Christa,
Sorry to hear you're having difficulties with one of the files you took over with.
We can try to isolate the file corruptio..."
- 8 years ago04/19/16 at 5:03 pm (UTC)