"Hi Federico, Are the files you have in Dropbox the originals or the published output? In order to open the original files, you would nee..."

"Hi Federico, Sorry to hear of your troubles. Do you have these courses hosted on a web server or in a LMS? Are you able to re open in S..."

"Hi Ann, I do see that you also submitted a case with us and it looks like you are squared away now. Please let us know if you have any d..."

"Hi Michael, When you stated that importing into a new file was the solution, are you able to publish the new file? Or are you continuing..."

"Hi Myres, You can find information for Storyline 2 here, and Studio 13 here.  You can also reach out to our sales team directly through ..."

"Hi Rachael, I was just able to add in a few of the Velocity templates without any issues. Do you have a subscription, or are you using t..."

"Hi Angela, As Ali stated, you can install both, but if you open any SL2 files in SL360, they will not be backwards compatible, so make s..."

"Hi Helena, You can take a look at Preso here, and Peek here. The 360 subscription will include all of the products, including Studio 360..."

"Hi Jonathan, You can submit your case privately to our support team here if you would like us to take a closer look."

"Hi Jonathan, I just want to confirm that you are testing the published output in the intended environment, as described here. Also, you..."

"Hi Sabrina, First I want to verify that you are using the latest update of Storyline found here. Also, have you tested your course in th..."

"Hi Sylvia, There is no built in way to add a SL file to PPT. You could use a hyperlink on text. Another thing you could do is use Replay..."

"Hi Olga, Can you confirm that the navigation is not "restricted". If it is showing as free, can you share the .story file here for us to..."

"Hi J P, Did you copy the entire debug folder from within the downloaded file from step 5 on that article? Also, was it extracted first? ..."

"Hi Sagar, This appears to be behaving as designed. You would need to jump to the next slide to save the progress on the current slide yo..."

"No problem, glad you are all sorted out!"

"Hi Sarah, The previous button is not working because you have the navigation set to "locked" This means learners can only view slides in..."

"Hi Sarah, I took a look at the file, and the triggers were set up a bit off. You want to have the success/failure layer show Upon Timeli..."

"Hello Argiro, You can change the font for the quiz slides in the Slide Master if you want it the same for all of them, or you can just s..."

"Thanks for the update Laurie, and glad you have another workaround for now. I will add this information to the bug ticket as well."

"Hi Laurie, Thanks for reaching out, and I took a look at your file and your support case. This is a bug that has been filed with our QA ..."

"Hi Chanh, The ID number will update to account for every question, and attempt on every question. So the first question will have 0, the..."

"Tom, I don't know much about coding either, trying to learn, so when I see a simple way to do things, absolutely need to share!"

"Hi Tom, Glad to see this is helping so many people :)"

"Hi Cathy, Here is an article detailing  some reasons why the exit course button may not work as expected.  Let me know if this helps!"