Emily Ruby
Emily Ruby
Senior Technical Support Engineer
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"Hi Royston, While I cannot say any specific conversion tool is better than another, you can find some free ones online to convert the .s..."
  • over 7 years ago12/12/16 at 4:43 pm (UTC)
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"Hi Judy, There are 2 issues in this post. If you are referring to the naming of the buttons in the right hand panel in the timeline, you..."
  • over 7 years ago12/09/16 at 6:15 pm (UTC)
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"Hi Kris, You can go to the File tab, and click on Save As. Change the name, and/or location.This will create a new file and you can make..."
  • over 7 years ago12/07/16 at 6:46 pm (UTC)
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"Hi Eric, So this only happens on imported slides, not new from scratch ones? Importing would bring the variables into the new file, but ..."
  • over 7 years ago12/07/16 at 5:55 pm (UTC)
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"Hi Eric, Do you happen to have those variables elsewhere in your course? They should not auto attach like that. Could you try a repair o..."
  • over 7 years ago12/07/16 at 5:41 pm (UTC)
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Emily Ruby replied to the discussion Quizmaker 13 - Feedbac Layers
"Hi J, In the edit results slide, you can set the amount of retries they have available. Once they hit that number, the retry button shou..."
  • over 7 years ago12/01/16 at 9:01 pm (UTC)
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Emily Ruby replied to the discussion What is going on?
"Hi Jody, Sorry to hear of the issues you are facing. Could you share the .story file here so we can take a look? I also just wanted to c..."
  • over 7 years ago12/01/16 at 8:47 pm (UTC)
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Emily Ruby replied to the discussion Hangs on Cleaning up Temporary Files
"Hi Keith! Sorry to hear you are having issues with publishing. Could you share the file here so we can test it out? Or you could submit ..."
  • over 7 years ago12/01/16 at 4:43 pm (UTC)
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Emily Ruby replied to the discussion Avatars are being cut off and resized
"Hi Betsy, Could you check and make sure your computer is set to 96 DPI? If you are using a different DPI, then you may see some erratic ..."
  • over 7 years ago12/01/16 at 4:08 pm (UTC)
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"Hi Adam, Thanks for sharing this. I also see the same behavior. I am going to get this to our QA team for review. Let us know if you com..."
  • over 7 years ago12/01/16 at 3:04 pm (UTC)
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"Hi Ashley, Do you have the .story file to share? I would like to take a closer look at the setup.  You can add this using the Add Attach..."
  • over 7 years ago11/30/16 at 4:09 pm (UTC)
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Emily Ruby replied to the discussion Background Audio Cool Trick
"Hi Laura, You will need to extract the sl1 files before being able to make any changes. You can watch the video in the link I shared abo..."
  • over 7 years ago11/28/16 at 7:42 pm (UTC)
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Emily Ruby replied to the discussion Background Audio Cool Trick
"Hi Laura, Are you using the method described here for modifying the output for Articulate Online? I have tested Articulate Online with t..."
  • over 7 years ago11/28/16 at 7:24 pm (UTC)
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"Hi Marcus, Could you try moving the adjust variable trigger above the review results trigger and see if this helps? If it is still not w..."
  • over 7 years ago11/23/16 at 3:20 pm (UTC)
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Emily Ruby replied to the discussion SL360 slow
"Thanks for the update Robert. Glad all is well now. Though if you do experience anything else, please open another case with us :)"
  • over 7 years ago11/22/16 at 10:40 pm (UTC)
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"Hi Elizabeth, How are you viewing the courses? Are you using a web server, LMS or viewing locally? If you are trying to view locally, pl..."
  • over 7 years ago11/21/16 at 10:07 pm (UTC)
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Emily Ruby replied to the discussion Retry Quiz - Frozen Answers
"Glad to help Dan! And also glad it was that simple. Sometimes the smallest things make a world of difference in Storyline :) Here is an..."
  • over 7 years ago11/21/16 at 9:45 pm (UTC)
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"Hi Chloe, Are you changing the file size in Storyline? If so, when you go to record your screen, is the size of the recording the same? ..."
  • over 7 years ago11/21/16 at 8:26 pm (UTC)
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Emily Ruby replied to the discussion Retry Quiz - Frozen Answers
"Hi Dan, You can share your file here if you want us to take a look, but is the trigger to jump to the slide 1.46 above the trigger to re..."
  • over 7 years ago11/21/16 at 8:03 pm (UTC)
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"Hi Peter! Are looking to download the software again? If so, you can find the installer here. And here is information about how to insta..."
  • over 7 years ago11/21/16 at 7:59 pm (UTC)
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"Hi Theresa, Yes, Multiple question draws can be pulled from the same question bank within a course. You can see here for details on how ..."
  • over 7 years ago11/21/16 at 7:40 pm (UTC)
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Emily Ruby replied to the discussion SL360 slow
"Hi Robert, Sorry to hear you are experiencing issues with 360. Could you please submit a support case here so we can get some more detai..."
  • over 7 years ago11/21/16 at 7:14 pm (UTC)
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Emily Ruby replied to the discussion Quizzes on iPads
"Hi Vanessa, You can look here to see what HTML5 supports for quiz slides. As far as reporting to the LMS, you could always test the cour..."
  • over 7 years ago11/21/16 at 7:12 pm (UTC)
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Emily Ruby replied to the discussion Issue with publishing course
"Hi Michael, Glad to hear that you can at least get it published for now. If you do see the issue again, please do not hesitate to reach ..."
  • over 7 years ago11/18/16 at 2:11 pm (UTC)
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Emily Ruby replied to the discussion Problems to see my old works
"Hi Federico, Adding attachments in the email reply will not show up here. You will need to use the Add Attachment button here in the pos..."
  • over 7 years ago11/18/16 at 2:09 pm (UTC)