Emily Ruby
Emily Ruby
Senior Technical Support Engineer
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"Hi James, Thanks for the update. Glad you got this working, but please note that Edge is not supported with HTML5. Hopefully your course..."
  • over 7 years ago09/23/16 at 9:58 pm (UTC)
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"Hi James,  Edge is not a supported browser for HTML5. You can see our system requirements here. A good tool to check out how HTML5 will ..."
  • over 7 years ago09/23/16 at 9:42 pm (UTC)
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Emily Ruby replied to the discussion Motion Path Issue
"Hi Kelley, When the motion path ends, the object should stay at the ending spot. Do you have any other triggers set up?  Could you pleas..."
  • over 7 years ago09/23/16 at 9:23 pm (UTC)
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"Great to hear Sebastian!"
  • over 7 years ago09/21/16 at 4:21 pm (UTC)
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"Hi Elisabeth, I guess I am not sure exactly what you need to achieve here. When you hit submit on each question, you will see the feedba..."
  • over 7 years ago09/21/16 at 4:12 pm (UTC)
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"Hi Sebastian! I can view the items when published. See here.  Can I ask how you are testing this? Have you loaded this into a web server..."
  • over 7 years ago09/21/16 at 3:57 pm (UTC)
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"Hi Terra, Well at least you have a few workarounds for future courses :) You can add the variables for scoring on built in feedback slid..."
  • over 7 years ago09/20/16 at 8:05 pm (UTC)
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Emily Ruby replied to the discussion Button not appearing in mobile view
"No problem Jackie. I did find your case, so I will be keeping an eye on it as well."
  • over 7 years ago09/20/16 at 7:51 pm (UTC)
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Emily Ruby replied to the discussion Button not appearing in mobile view
"Hi Jackie, It would be easier to diagnose if we can see the file. If you need to share it privately, please submit a support case here. ..."
  • over 7 years ago09/20/16 at 7:18 pm (UTC)
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"Hi Terra, Thanks for your patience on this. I have been playing with the file to see if I could offer any additional workarounds. So it ..."
  • over 7 years ago09/20/16 at 5:56 pm (UTC)
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Emily Ruby replied to the discussion Text Entry Issue
"Hi Mehran, Could you share a sample of your .story file for us to take a closer look? You can use the add attachment button below. Thanks."
  • over 7 years ago09/20/16 at 3:44 pm (UTC)
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Emily Ruby replied to the discussion Output not working
"Hi Suresh, If you view published Articulate Presenter content on your local hard drive or send it to someone else to view on their local..."
  • over 7 years ago09/20/16 at 3:16 pm (UTC)
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Emily Ruby replied to the discussion Newbie asks for help
"Hello Alexandra, When you say it indicates you to the previous, slide, do you have a trigger set up to jump to any slides? Are you track..."
  • over 7 years ago09/20/16 at 1:47 pm (UTC)
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Emily Ruby replied to the discussion Correct answers yet marked as 'Fail'
"Hi Pauline, If testing in SCORM Cloud did not have any issues, then I would recommend going through some of the links above that Crystal..."
  • over 7 years ago09/20/16 at 1:43 pm (UTC)
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Emily Ruby replied to the discussion Correct answers yet marked as 'Fail'
"Hi Pauline, What LMS are you using? Have you tested this in SCORM Cloud? If you see the same results in the SCORM Cloud we would like to..."
  • over 7 years ago09/19/16 at 3:48 pm (UTC)
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"Thanks Wendy! And Michelle, please let us know if you need any further assistance."
  • over 7 years ago09/16/16 at 2:15 pm (UTC)
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Emily Ruby replied to the discussion Background Audio Cool Trick
"Glad this helped Milene!"
  • over 7 years ago09/16/16 at 2:09 pm (UTC)
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"Michelle, You could just import the scene into a new file and send that along."
  • over 7 years ago09/15/16 at 7:56 pm (UTC)
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"Hi Michelle, Do you have a .story file you could share for us to take a look at your current set up? You can use the add attachment but..."
  • over 7 years ago09/15/16 at 7:44 pm (UTC)
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"Hi Terra, When you created the slide, did you set the layer properties to "pause timeline of the base layer"  I also tried looking up y..."
  • over 7 years ago09/15/16 at 7:05 pm (UTC)
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"Hi Mike, Glad this is working for you! You could also set the slide properties to "resume saved state" upon revisit. This should keep th..."
  • over 7 years ago09/09/16 at 1:27 pm (UTC)
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"Hi Mike, Have you considered adding a trigger to change the state of the Print Results button to disabled when they click on it? This wo..."
  • over 7 years ago09/08/16 at 8:46 pm (UTC)
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"Hi Cassandra, If it is on their LMS side, they would need to troubleshoot from there. They could open a case with their LMS team. The do..."
  • over 7 years ago09/08/16 at 6:13 pm (UTC)
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Emily Ruby replied to the discussion Edit Video Error
"Hi Sam, If you would like us to dig a little deeper into the issue, you can reach out to our support team directly. Go here to submit a ..."
  • over 7 years ago09/08/16 at 4:44 pm (UTC)
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"Hi Cassandra, Here is some information on this. I am not sure if they are doing this, but just wanted to mention since you stated it wor..."
  • over 7 years ago09/08/16 at 3:09 pm (UTC)