"Thanks Kelly, I tend to agree it does sound like its not the file that is causing the issues. We are continuing to troubleshoot, and it m..."

"Thanks, but we are on April 18, 2023 (Build 3.75.30269.0) the latest version at this point"

"Hi there, I have also had this same issue. I have a project with slides that have feedback layers with VO, depending on what the user se..."

"Thanks for this Nicole, I think this example would work for us. I will have a play about with the demo you uploaded. Thanks for the adv..."

"Great, I will 360 updated. Thanks for the speedy fix."

"Leslie, Yes, that is exactly what I have been seeing. I have already filed a support case, and Vevette is looking into it for me. She fo..."

"Thanks Ashley, I have correctly submitted a support request now, along with an example file."

"No Nancy, all the text and VO are within the video files."

"Hey, I have been having similar video issues since the recent Storyline 360 update. We have projects published in September that play vid..."

"Hi Leslie, Thanks for the reply. As it happens, the course that the client viewed, was published a few weeks prior to this update. Since..."

"Hi again, One of my colleagues did run through the one you uploaded, and the videos seemed to load fine. She did, however experience iss..."

"Thanks for testing it Ali. We originally got the freezing to occur on an iPhone 7 running 10.3.3, so I guess its not to do with that.  I..."

"Thanks Ali, Its a pretty big file, but its attached here. The issues specifically effect pages in the third section: 3.7, 3.12, 3.14.  ..."