Matthew Mason
Matthew Mason
Chief Learning Architect at Superb Learning
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Matthew Mason replied to the discussion Embedded Video
"How can this be done when the video is embedded, as SL has no way of knowing when the video finishes if on a third party site (such as Yo..."
  • 11 months ago06/07/23 at 12:21 am (UTC)
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"I don't have scroll bars but text is now running off the page or over the top of buttons after doing the Upgrade Project text....and this..."
  • 1 year ago03/29/23 at 9:39 am (UTC)
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"I am not seeing the same as you are but we are seeing issues with the spacing of the text in projects where the Upgrade Text feature has ..."
  • 1 year ago03/29/23 at 9:35 am (UTC)
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Matthew Mason replied to the discussion Image Degradation in Storyline
"I am having the same issue - with images being blurry. Both with a larger image and an image that has been resized in Photoshop so it is ..."
  • almost 3 years ago07/02/21 at 7:15 am (UTC)
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Matthew Mason replied to the discussion Storyline 360 - White screen in Review
"Hi Leslie, The issue is happening with one template and all of the files that we have created off that template. I found that changing th..."
  • 3 years ago04/08/21 at 10:42 pm (UTC)
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"Hi. Also experiencing the white screen issue. However, no variables are being displayed on the page so debugging as per above is not work..."
  • 3 years ago03/31/21 at 10:35 pm (UTC)
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"Issue is with the Desktop app but you can update it without being logged in. Advice from support was: We’re making improvements to the Ar..."
  • over 4 years ago01/15/20 at 9:55 pm (UTC)
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"Hi, Having the same issue. I can't log into Storyline or the Desktop app. If I try and reset my password I get advised that "To reset you..."
  • over 4 years ago01/15/20 at 9:23 pm (UTC)
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Matthew Mason replied to the discussion Closed Captioning with Storyline 3
"Hi Matt, Ignore my question. Found the answer here. https://community.articulate.com/series/74/articles/articulate-storyline-360-user-gu..."
  • almost 6 years ago04/30/18 at 11:01 am (UTC)
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Matthew Mason replied to the discussion Closed Captioning with Storyline 3
"Hi Matt, Thanks for the article. Really great. Quick question, how did you get the captions to appear without having to press the captio..."
  • almost 6 years ago04/30/18 at 10:55 am (UTC)
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Matthew Mason replied to the discussion Quiz questions not working
"Thanks. I'll have a look at this. There is a results slide before it but not connected to these questions. Questions after this in other..."
  • 6 years ago04/26/18 at 9:30 pm (UTC)
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"Hi. Any updates on this? Also have a client with IE11 and SL360 issues not loading."
  • 6 years ago04/10/18 at 2:40 am (UTC)