"Thank you. I heard from John Friday afternoon and tried the steps he provided but it did not resolve the issue; I am waiting on further i..."

"There seems to be no way that I can upload my file on my original case ticket so i will need to submit a new case."

"Hello Jose. The repair seems to have worked for now. Hopefully it isn't a recurring issue going forward. As far as size of project, the c..."

"I am having this same issue. I lost 4 hours of work I did yesterday editing my audio files. I do work on my local C drive. This is a huge..."

"I am having this same issue. I lost 4 hours of work I did yesterday editing my audio files. I do work on my local C drive. This is a huge..."

"Thank you Eric. I did send files through a support case and someone is working on it."

"Joe, There is a new issue with the Resources list. The client is reporting that in the Korean and Portuguese translated files, the Resour..."

"Thank you for responding and letting me know. Thanks! Sherri Sherri (West) Fox"

"Thank you so much Sarah. I actually looked for a trigger earlier and missed it! Thanks again! Sherri (West) Fox"

"This only prints half of the slide, even in landscape. Can someone help with this? I want to be able to print the entire storyline slide."

"Does that mean there is no solution for this? I am not sure what other software has been used for my client's other courses, but they are..."

"Hi John! Thank you for looking at this. I have attached a file. This is just a small accessibility prototype we have been working through..."

"Thank you. The submit button was only a part of the question i was trying to ask so i am still looking for answers."

"Hi Lauren, my client has reached out again with an updated Word document with more direction in his Comments. I don't see how these items..."

"Hello. Here is the word doc."

"Has anything been resolved about using the ESC key in Storyline? My client is requesting that the ESC key close the Player Resources tab ..."

"i have storyline 360 and cannot locate that option"

"Update: Issue was resolved by changing font to SimSun."

"Thank you so much for taking the time to investigate this! I think for now we will consider this as a "fluke." If it keeps happening, I'l..."

"Thank you so much Lauren! I'll attach the course."

"Thank you so much Judy! This worked great! Your directions were so clear and so helpful... I really appreciate it!"

"Thank you so much David! That worked, and retrying incorrect questions did not conflict with the scoring (I was way overthinking the scor..."

"When I click the "here" link above, it takes me a a screen to submit a case. Is that the right place? Do I need to submit a case and uplo..."

"Hi. I am meeting with the client today to discuss the issue and I will need their permission first to share the file. I will let them kno..."

"Hi Lauren! The client is playing the course from their LMS. They are using mini iPads, ios version 14.4.1. I believe they are using ..."