I have now noticed that when I go to publish, the Publish window greys out and it just hangs. I can press the button to cancel and it asks me if I am sure, pressing Yes, just continues on hanging.
If I kill Storyline in the Task Manager, relaunch the program, and immediately publish it will work. I then make a few changes and it then hangs again.
All files are on a local drive and it was working fine until today.
There was a fix in Update 5 of Storyline as documented in the release notes. But since the publishing issues were irregular and not always reproducible by the user or our team, we know that there are still folks who experience it. To assist our team in continuing to track down the problem, going through the linked steps I shared with Gonzalo are what'd we ask to help share a bit more information with our team.
If you're able to gather the logs and share with our team, please feel free to send along here.
I still see this happening from time to time, but the good news is that from update 5 and later it was not annoying anymore. If it's not published I can click cancel (sometimes I have to click more than once) and then it returns to the publishing screen and I can do it again.
It looks as if the root cause of the problem is not solved, but at least is programmed now in a way it does not matter. At least not to me. Before I have to restart and reselect the publishing options.
So I agree with Ashley to check if you have the latest version.
lol ;o) I have Apple Music and even Apple has a hard time, since I am very broad oriented. So I get the weirdest suggestions.
Back to topic, you can still that the issue still happens. Something is blocked in the background and I see that the folder is created, even if the progress bar is not starting. But then again, I just cancel until it comes back and start it again. Strangely it will always work after I abort it. But that was reported by others in the past as well.
I apologize Sjoerd. It looks like the first part of my message did not post at all.
You are right, I could see the issue happening in your example. I 'thought' I invited you to share your .story file with our support team. Most of these items are typically file or system specific, so it makes it hard for our team to replicate. If you are seeing consistency with an issue, I'd share with our team here so that we can see what's going on.
The problem is that the issue is not easy to replicate. As you can see in the video after some tries it publishes and then it's fine. Last year I already provided some .story files and it was not solved. The result was that Articulate Storyline is now more stable (the cancel option now works) and it has a build in option to submit a problem and collect data. I am satisfied with the solution.
My company just purchased Articulate Storyline (Update 7 - 1509.1408) and I too am having the same issue when trying to do a test LMS Publish with either AICC or SCORM). Tin can api option works though. Any suggestions, since we purchased this for the AICC and SCORM publishing options?
You can also review the information and troubleshooting steps here. If using the latest updateand publishing locally as advised you'll see at the bottom of that article directions on how to pull the Storyline logs to send along to our team.
The system hanged during publishing. Tried to restart the programe and it is happening again and again. I cannot preview slide/scene too. The problem just happened, used to be working fine.
I keep having offline incidents. Updated with the latest version and it doesn't help.
Looks like you found a much older discussion (for Storyline 2) and I believe you're using Articulate 360? Have you already looked at enabling the network endpoints and ports listed here? That often solves the issue with being noted as "offline" and you may need to engage the help of your IT team.
Hanging during publish and not being able to preview sound like larger issues. Can you check that you're adhering to the guidelines outlined here to prevent odd behavior? Let me know if that helps or if you're still having trouble I'd like to connect you with our Support Team.
190 Replies
Hi Gonzalo,
Sorry if I didn't catch that- as you can see this threads gotten lengthy.
Did you reach out to our Support Engineers? If you're unable to pull the logs they may be able to offer more assistance based on your specific set up.
Crazy this still hasn't been fixed; I have to close down and reopen too, for all publishing.
All the best, Kim.
Hi Kim,
There was a fix in Update 5 of Storyline as documented in the release notes. But since the publishing issues were irregular and not always reproducible by the user or our team, we know that there are still folks who experience it. To assist our team in continuing to track down the problem, going through the linked steps I shared with Gonzalo are what'd we ask to help share a bit more information with our team.
If you're able to gather the logs and share with our team, please feel free to send along here.
Any update on this - I also encounter this issue. I assumed it was due to the rubbish laptop I'm using to publish.
Hi Bryan!
Ashley shared an update above, I'd be sure that you are utilizing the latest update to Storyline 2, which is now Update 7.
Just let us know if you need further assistance.
I still see this happening from time to time, but the good news is that from update 5 and later it was not annoying anymore. If it's not published I can click cancel (sometimes I have to click more than once) and then it returns to the publishing screen and I can do it again.
It looks as if the root cause of the problem is not solved, but at least is programmed now in a way it does not matter. At least not to me. Before I have to restart and reselect the publishing options.
So I agree with Ashley to check if you have the latest version.
(sorry for the background music in the video. I did not notice it recorded the system audio).
Thanks for popping in to share Sjoerd and thanks for sharing your music selection with us :) Always nice to get glimpses of personality.
lol ;o) I have Apple Music and even Apple has a hard time, since I am very broad oriented. So I get the weirdest suggestions.
Back to topic, you can still that the issue still happens. Something is blocked in the background and I see that the folder is created, even if the progress bar is not starting. But then again, I just cancel until it comes back and start it again. Strangely it will always work after I abort it. But that was reported by others in the past as well.
I apologize Sjoerd. It looks like the first part of my message did not post at all.
You are right, I could see the issue happening in your example. I 'thought' I invited you to share your .story file with our support team. Most of these items are typically file or system specific, so it makes it hard for our team to replicate. If you are seeing consistency with an issue, I'd share with our team here so that we can see what's going on.
The problem is that the issue is not easy to replicate. As you can see in the video after some tries it publishes and then it's fine. Last year I already provided some .story files and it was not solved. The result was that Articulate Storyline is now more stable (the cancel option now works) and it has a build in option to submit a problem and collect data. I am satisfied with the solution.
My company just purchased Articulate Storyline (Update 7 - 1509.1408) and I too am having the same issue when trying to do a test LMS Publish with either AICC or SCORM). Tin can api option works though. Any suggestions, since we purchased this for the AICC and SCORM publishing options?
Thanks,
Ron Ladley
Gilead Sciences
Hello Ronald, do you mean Storyline freezes upon publishing?
If you just purchased it and have the latest version, I suggest you create a ticket.
Hi Ron,
You can also review the information and troubleshooting steps here. If using the latest updateand publishing locally as advised you'll see at the bottom of that article directions on how to pull the Storyline logs to send along to our team.
The system hanged during publishing. Tried to restart the programe and it is happening again and again. I cannot preview slide/scene too. The problem just happened, used to be working fine.
I keep having offline incidents. Updated with the latest version and it doesn't help.
Hi Susan,
Looks like you found a much older discussion (for Storyline 2) and I believe you're using Articulate 360? Have you already looked at enabling the network endpoints and ports listed here? That often solves the issue with being noted as "offline" and you may need to engage the help of your IT team.
Hanging during publish and not being able to preview sound like larger issues. Can you check that you're adhering to the guidelines outlined here to prevent odd behavior? Let me know if that helps or if you're still having trouble I'd like to connect you with our Support Team.
This discussion is closed. You can start a new discussion or contact Articulate Support.