Forum Discussion

RypkeProcee's avatar
RypkeProcee
Community Member
3 months ago

Migration to EU server

I want my data on an EU server but that seems impossible.
I started using Articulate 5 years ago. Than there was no EU server. I did build courses and now I could not send a copy of a course to a customer I builded the course for.

I see it as my content and I want to migrate to a EU server. But this is a service that Articulate does not offer. 

Does any now how solve this? Or perhaps some experts of the organisation can solve this for me.

Thanks in advance, Rypke Procee

 

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5 Replies

    • GustafSylvin's avatar
      GustafSylvin
      Community Member
      2 months ago

      I have the same problem. My ticket is #01150901 and at first Articulate staff did not even said I had a subscription (?) and then said it was impossible to move content to EU even though I know it can be done.

      Can you provide me with some extra guidelines here? And why is there not a migration service for this. There must be several customers in EU that would prefer EU servers.

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 months ago

        Hi GustafSylvin​!

        Great move on opening a support case!

        I see that you've been working with my teammate, Luiza. I can confirm that we do not support data transfers between different regional data centers (EU & US). I do understand this may feel restrictive, and we're tracking a feature request to introduce this functionality. I've included your voice in the report!

        We'll be sure to notify you if this enhancement makes it to our product roadmap.