Adrian Dean
Adrian Dean Staff
QA Engineneer at Articulate
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"Hi Carmen, I'm sorry to hear about the issues you are having. If you could submit a Support case, we'd be more than happy to take a clos..."
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Adrian Dean replied to the discussion Windows 10 and SL2 Compatibility
"Hi Jamie, We try to be the day of release, but that doesn't always happen. It should be fairly quick though. -Adrian"
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"Hi Juana, Thanks for your question. It sounds like maybe Flash is crashing(the round information icon) during the preview. Our software ..."
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Adrian Dean replied to the discussion Cannot sync animations -Presenter13
"Hi Donna, It sounds like things weren't installed correctly at first glance. Did you install things as an admin? User Account Control (U..."
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"Hi Charles, Unfortunately, it sounds like your file has been corrupted by working from a network drive. You seem to be aware of this now..."
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"Hi Sarah, Thanks for your question. Unfortunately, this isn't currently possible at this time. It would need to be a feature request. I..."
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Adrian Dean replied to the discussion Windows 10 and SL2 Compatibility
"Hi Alexander, Thanks for your question. It's been our policy to hold off on stating whether something is supported until the official ve..."
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"Hi Janet, There isn't really a way to not have the content slides included, so the trick with the variable is to have the content slides..."
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"Hi Cristin, I am sorry to hear about the issues you are currently having. Here is a similar forum thread with a few solutions you can tr..."
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Adrian Dean replied to the discussion Import Problem for Korean Language
"Hi Muthukumaran, I am sorry to hear about the issues you are having with translation. We would like to take a closer look. Please see ab..."
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Adrian Dean replied to the discussion Clickable in logo
"Hi Travs, Thanks for your question. Unfortunately, this is not currently possible, either within the player or if you were to add the lo..."
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"Hi Janet, Thanks for your question. I believe the following forum thread will help you accomplish what you would like to do, in particul..."
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Adrian Dean replied to the discussion issue with customizing player
"Hi Leslie, Thanks for your question. Unfortunately, it's only currently possible to do that with the built-in tabs on a slide by slide b..."
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Adrian Dean replied to the discussion Publishing for Word without screenshots
"Hi Andrew, Thanks for your suggestion. To make sure it gets routed to the correct team, please see about submitting it here. Always Hap..."
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Adrian Dean replied to the discussion Exit command
"Hi Karen, Thanks for your question. It is possible to include an Exit Tab in the player that users can use to close/leave the presentati..."
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Adrian Dean replied to the discussion Removing PowerPoint Animations
"Hi Nancy, Thanks for your question. All animations are handled on the PowerPoint side of things and will need to be managed there. Plea..."
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Adrian Dean replied to the discussion Tabbing Order with Animated Text Boxes
"Hi Lori, Thanks for your question. If you would see about submitting a Support case, we would be happy to take a closer look. Always Ha..."
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Adrian Dean replied to the discussion Time each Question
"Hi Katrina, Thanks for your question. Please take a look at this. That article shows all the quiz data we send to a LMS, including the l..."
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"Hi Kristi, Thanks for your question. Unfortunately, Storyline isn't an add-in for PowerPoint. It is instead, an entirely separate progra..."
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Adrian Dean replied to the discussion How best to provide courses in China
"Hi Rob, Sorry to hear that. If you would see about submitting a support case, we would be happy to take a closer look. Always Happy to ..."
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Adrian Dean replied to the discussion longer video won't load
"Hi Frances, What happens when the video is .mp4 instead of .mv4? Always Happy to Help, -Adrian"
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Adrian Dean replied to the discussion Ribbon not working
"Hi Greg, I'm sorry to hear that. Please try a repair to see if that fixes things. It's the fastest way to get back up and running. If a ..."
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"Hi Tex, Thanks for your question. We would like to take a closer look. Please see about submitting a Support Case, making sure to upload..."
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"Hi Matt, I'm sorry to hear about this issue. We would like to take a closer look. Please see about submitting a Support Case, making sur..."
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Adrian Dean replied to the discussion Error when opening Quizmaker
"Hi Daniel, Welcome to Heroes! Sorry to hear about your troubles. Please see about doing the following in this link. Let me know how it ..."