Adrian Dean
Adrian Dean Staff
QA Engineneer at Articulate
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"Hi Wendy - Sorry for any confusion. Yes, referring to specific triggers. In your screenshot, you are looking at the Action part of a trig..."
  • 4 months ago11/13/19 at 12:56 am (UTC)
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"Hi Ben - I'm going to reach out directly via PM. If you could share that file from your video, I would definitely like to take a closer l..."
  • 4 months ago11/13/19 at 12:51 am (UTC)
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"Hi Wendy - From Joe's video, he's trying to have a trigger on a layer interact with an object on the base layer using a 'When the State o..."
  • 4 months ago11/13/19 at 12:24 am (UTC)
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"Hi Joe - So I had to double check to make sure, but what you are seeing is expected behavior. I took a look at the video you shared as we..."
  • 4 months ago11/13/19 at 12:18 am (UTC)
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"Hi Genie - Here you go: https://community.articulate.com/series/articulate-storyline-360/articles/articulate-storyline-360-user-guid..."
  • 4 months ago11/08/19 at 4:35 pm (UTC)
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"Hi Larry - We haven't been able to reproduce so far. I'm going to PM you to get more information. Thanks."
  • 4 months ago11/05/19 at 3:57 pm (UTC)
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"Hi Kym - I can't reproduce the Left, Right issue with keypress triggers. Going to PM you to get more details."
  • 4 months ago10/31/19 at 4:26 pm (UTC)
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"Hi Nicole - Glad you found out how to revert. The issue you found is a bug. Our apologies. We will be fixing it as soon as possible...."
  • 4 months ago10/30/19 at 8:57 pm (UTC)
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"Hi Carmen, I'm sorry to hear about the issues you are having. If you could submit a Support case, we'd be more than happy to take a clos..."
  • over 4 years ago07/10/15 at 7:59 pm (UTC)
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Adrian Dean replied to the discussion Windows 10 and SL2 Compatibility
"Hi Jamie, We try to be the day of release, but that doesn't always happen. It should be fairly quick though. -Adrian"
  • over 4 years ago07/09/15 at 7:47 pm (UTC)
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"Hi Juana, Thanks for your question. It sounds like maybe Flash is crashing(the round information icon) during the preview. Our software ..."
  • over 4 years ago07/08/15 at 5:18 pm (UTC)
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Adrian Dean replied to the discussion Cannot sync animations -Presenter13
"Hi Donna, It sounds like things weren't installed correctly at first glance. Did you install things as an admin? User Account Control (U..."
  • over 4 years ago07/08/15 at 4:59 pm (UTC)
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"Hi Charles, Unfortunately, it sounds like your file has been corrupted by working from a network drive. You seem to be aware of this now..."
  • over 4 years ago07/08/15 at 4:50 pm (UTC)
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"Hi Sarah, Thanks for your question. Unfortunately, this isn't currently possible at this time. It would need to be a feature request. I..."
  • over 4 years ago07/08/15 at 4:36 pm (UTC)
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Adrian Dean replied to the discussion Windows 10 and SL2 Compatibility
"Hi Alexander, Thanks for your question. It's been our policy to hold off on stating whether something is supported until the official ve..."
  • over 4 years ago07/08/15 at 4:13 pm (UTC)
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"Hi Janet, There isn't really a way to not have the content slides included, so the trick with the variable is to have the content slides..."
  • over 4 years ago06/29/15 at 2:14 pm (UTC)
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"Hi Cristin, I am sorry to hear about the issues you are currently having. Here is a similar forum thread with a few solutions you can tr..."
  • over 4 years ago06/25/15 at 4:42 pm (UTC)
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Adrian Dean replied to the discussion Import Problem for Korean Language
"Hi Muthukumaran, I am sorry to hear about the issues you are having with translation. We would like to take a closer look. Please see ab..."
  • over 4 years ago06/25/15 at 4:22 pm (UTC)
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Adrian Dean replied to the discussion Clickable in logo
"Hi Travs, Thanks for your question. Unfortunately, this is not currently possible, either within the player or if you were to add the lo..."
  • over 4 years ago06/25/15 at 4:19 pm (UTC)
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"Hi Janet, Thanks for your question. I believe the following forum thread will help you accomplish what you would like to do, in particul..."
  • over 4 years ago06/25/15 at 4:04 pm (UTC)
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Adrian Dean replied to the discussion issue with customizing player
"Hi Leslie, Thanks for your question. Unfortunately, it's only currently possible to do that with the built-in tabs on a slide by slide b..."
  • over 4 years ago06/25/15 at 3:55 pm (UTC)
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Adrian Dean replied to the discussion Publishing for Word without screenshots
"Hi Andrew, Thanks for your suggestion. To make sure it gets routed to the correct team, please see about submitting it here. Always Hap..."
  • over 4 years ago06/17/15 at 7:12 pm (UTC)
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Adrian Dean replied to the discussion Exit command
"Hi Karen, Thanks for your question. It is possible to include an Exit Tab in the player that users can use to close/leave the presentati..."
  • over 4 years ago06/17/15 at 7:06 pm (UTC)
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Adrian Dean replied to the discussion Removing PowerPoint Animations
"Hi Nancy, Thanks for your question. All animations are handled on the PowerPoint side of things and will need to be managed there. Plea..."
  • over 4 years ago06/17/15 at 6:54 pm (UTC)
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Adrian Dean replied to the discussion Tabbing Order with Animated Text Boxes
"Hi Lori, Thanks for your question. If you would see about submitting a Support case, we would be happy to take a closer look. Always Ha..."
  • over 4 years ago06/17/15 at 6:52 pm (UTC)