Chino Navarro
Chino Navarro Staff
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Chino Navarro replied to the discussion Main bundle css not in web published file
"Hi Louise, In today's update for Rise 360, we fixed an issue where the word search results in Rise 360 appear with the <mark> HTML ..."
  • 5 months ago12/08/23 at 10:14 am (UTC)
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Chino Navarro replied to the discussion Rise Search Bug
"Hi folks, In today's update for Rise 360, we fixed an issue where the word search results in Rise 360 appear with the <mark> HTML t..."
  • 5 months ago12/08/23 at 10:09 am (UTC)
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Chino Navarro replied to the discussion Can learners continue in Reach 360?
"Hi Pedro, Once a learner completes a course and relaunches it, they will get the option to start again. Once they click on the sta..."
  • 5 months ago12/04/23 at 4:10 pm (UTC)
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Chino Navarro replied to the discussion Can learners continue in Reach 360?
"HI IAP, It's letter A. Once the learner relaunches the course, it will load the beginning of the lesson where they left off. Let..."
  • 5 months ago12/04/23 at 3:46 pm (UTC)
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"Hi Margaret, I understand you need help with how screen readers read alt-text and captions. I am glad to see that you opened a support c..."
  • 5 months ago12/01/23 at 10:50 am (UTC)
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"Hi Luka, Thanks for taking the time to provide feedback about having a way to go directly to the dashboard from the course's preview. I ..."
  • 5 months ago12/01/23 at 10:25 am (UTC)
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Chino Navarro replied to the discussion Replacing uploaded files
"Hi Robin, Thanks for reaching out. When you replace an image or video in your Rise 360 course and republish it, the new SCORM file ..."
  • 5 months ago11/30/23 at 12:21 pm (UTC)
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"Hi Ian, Thanks for reaching out. There isn't a way to check which courses the question banks are inserted into. May I know why you need t..."
  • 5 months ago11/30/23 at 12:05 pm (UTC)
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Chino Navarro replied to the discussion RISE ACCESIBILITY - FOCUS ORDER
"Hi Jennifer, I am sorry you are having trouble with the focus order in your course. I am happy to see that you are already working with M..."
  • 6 months ago11/13/23 at 3:05 pm (UTC)
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"Hi Supada, When the browser freezes up, typically, a computer restart helps. But if the issue persits, you can try the following troubles..."
  • 6 months ago11/13/23 at 2:08 pm (UTC)
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Chino Navarro replied to the discussion Missing/possibly deleted section
"Hi Justine, I understand that you need help with a lesson, as it seems its contents are missing. While several authors can work on the sa..."
  • 6 months ago11/06/23 at 9:54 am (UTC)
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Chino Navarro replied to the discussion alt text for a course image
"Hi SLS Turkmen, You are correct; there isn't a way to add alt text to the course image. The course image isn't one of the objects that sc..."
  • 7 months ago10/20/23 at 12:40 pm (UTC)
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"Hi Tim, I am sorry about not being able to customize the button after adding an image as a background. I tried it on my side and am getti..."
  • 7 months ago10/20/23 at 12:04 pm (UTC)
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"Hi Andrea, You are correct. When learners revisit a Storyline interaction in Rise 360, it will always start over from the beginning. You ..."
  • 7 months ago10/19/23 at 8:16 pm (UTC)
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Chino Navarro replied to the discussion Rise and exit Button on Android Device
"Hi Martina, I am sorry to hear the exit course button is missing for your Android users in China. I can see that you have submitted a sup..."
  • 7 months ago10/19/23 at 11:57 am (UTC)
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"Hi Adriel, Thanks for sharing a screenshot of the landing page. The landing page doesn't look like it was created with Rise 360. Whi..."
  • 7 months ago10/17/23 at 2:18 pm (UTC)
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Chino Navarro replied to the discussion ''useless SCO'' ?
"Hi there, I understand that you need help with Rise 360 and SCOs. Smart move with opening a support case. I can see that you are already ..."
  • 7 months ago10/17/23 at 1:15 pm (UTC)
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"Hi Ryan, Thanks for sharing your interest in having custom icons and emojis. We don't have that feature in our roadmap, but we will ..."
  • 7 months ago10/17/23 at 1:07 pm (UTC)
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"Hi Dorothy, There isn't a way to have your media appear in the middle of the text. While you can adjust the image's alignment to left, mi..."
  • 7 months ago10/16/23 at 2:00 pm (UTC)
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"Hi Linda, I am sorry you're still experiencing the issue. It is odd that the issue occurs at specific times of the day. Are you using a c..."
  • 7 months ago10/16/23 at 11:03 am (UTC)
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Chino Navarro replied to the discussion Read-aloud option within Rise 360?
"Hi Wendy, I can see that Angelo already added this post to the list. We don't have a timeline for this feature, but we will post an updat..."
  • 7 months ago10/13/23 at 6:24 pm (UTC)
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"Hi Nadine, I am sorry you are having trouble playing videos from a tutorial course. I can see that you've submitted a support case and ar..."
  • 7 months ago10/13/23 at 5:56 pm (UTC)
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Chino Navarro replied to the discussion Changing label privileges for moderators
"Hi Marc, Thanks for letting us know that you need course managers to be able to access the course's labels. I can see how this feature wo..."
  • 7 months ago10/13/23 at 5:47 pm (UTC)
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Chino Navarro replied to the discussion Dual navigation bars appearing
"Hi Deirdre, I am sorry to hear about the double scroll bar for one of the courses in Litmos. Have you tried republishing the course and u..."
  • 7 months ago10/13/23 at 1:40 pm (UTC)
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Chino Navarro replied to the discussion Weird Characters
"Hi there, I am sorry that the quotations in the quote block appear as stranger characters. Not to worry; I am here to help. Are you seein..."
  • 7 months ago10/13/23 at 9:30 am (UTC)