"I am trying to require the user to complete the audio file that plays when they click on a marker. There are multiple markers on th..."

"A couple of months ago we started having issues with AICC courses tracking completion when using an iPad.  We publish html but do not che..."

"Interesting.  As I thought more about the issue, I considered adding a "Play" layer that would trigger the videos to start rather than us..."

"We took two videos:  1 is a presenter speaking and the other is a timed screen capture of a powerpoint presentation.  We synced them to r..."

"I recorded an audio file of a narrative for a course.  I would like to use my narrative for the timing of the course.  My idea is to set ..."

"Thanks - you too! This weekend my LMS company continued work to try and figure out why courses were not completing.  As of Saturday they ..."

"Ok. It is published to the LMS Server and is not working.  I am assuming you mean we need to publish the files to our own ftp site?"

"Now our Articulate files are not registering in Chrome either.  Ideas?"

"No luck.  The courses are AICC and Scorm cloud says we upload the same way but it is not working.  The error after I upload is course not..."

"Thanks for your quick reply.  I did check the Private browsing feature and it was off on all devices.  Next step is Scorm Cloud using Saf..."

"Our company uses all Mac products and our courses were running and tracking fine up until sometime this month. Unfortunately I am not sur..."

"Thank you Donna and Helen for getting me this far!  I have one scenario left that I am wondering if you can help with.  The user is able ..."

"Thank you Donna - the True/False varable worked within the course.  Now I am trying to figure out if I choose "Always Resume" on the play..."

"I am creating a large multiple chapter course with one chapter per Storyline file.  Currently each chapter has 3 Storyline scenes.  The f..."

"I just submitted the case with the attached file. "

"Sure I can do that - is there a place I can upload the file?  It is almost 8mb.  I can also put it up on dropbox and email you a link if ..."

"The fix worked on the overlap but now I have a blue circle at the top right corner of my player.  What do I do to get rid of it? Thanks!"

"I did an update to my Storyline program a couple of weeks ago and it appears to have made the bottom bar of the player larger.  While I a..."

"The LMS is BizLibrary.  We did quite a bit of troubleshooting yesterday.  We are Publishing to SCORM and we cannot find a setting within ..."

"Some of my courses are not registering as passed and are not registering as complete in the LMS.  When this happens the user does not get..."

"I have been through the suport pages and looked through the links they suggested and still I am unsure as to why my courses are not track..."