"Hi Michele! Thanks for getting back to me. That's great, you should now have the most recent .NET framework. If you want to confirm that ..."

"Hi Lyn! Thanks for the additional information. Are you currently logged in as an administrator? That may be one of the causes. You can tr..."

"Hi Michele! Welcome to E-Learning Heroes! I'm sorry to hear that you're experiencing difficulty with the new installation. We may need to..."

"Hi Lyn! Welcome to E-Learning Heroes! For PowerPoint, you can quickly check to ensure it is the 32-bit version. To do so, open PowerPoint..."

"Hi Chris! Welcome to E-Learning Heroes! Is the font an OTF (OpenType) font? If so, it may not work properly with Presenter '09. If the fo..."

"Hi Noemi! Welcome to E-Learning Heroes! You could try using the web object feature to attach files, if you'd like.  Here's more informa..."

"Hi Nick! Welcome to E-Learning Heroes! I'm sorry to hear that you're experiencing difficulty with the Audio Editor. I'm sure the crashing..."

"Hi Aaron! Welcome to E-Learning Heroes!  I'm sorry to hear you're experiencing difficulties with the annotations. There's a few things we..."

"Hi Amber! Welcome to E-Learning Heroes! First, it sounds like the sound file that was used for the original PowerPoint project may have b..."

"Hi Tom! Welcome to E-Learning Heroes! If your content is public, a login is not required. So if your content is proprietary or not intend..."

"Hi Brad, Do you know if she's attempting to manually zip the file, or if she's using the Presenter's Package option? Make sure she's usin..."

"Hi Rachel! You can use Presenter notes to simulate the appearance of closed captioning. It's not exactly the same, but it functions in an..."

"Hi Rachel! I found a post by Peter that provides a lot of information on receiving/sending results. In part of the post, he mentions: "Al..."

"Hi Brad! Do you know what operating system she's using? If she's using Windows XP or Windows 2000, she'll need to install Windows Script ..."

"Hi Nicole, Could you be more specific? Where would you like to display it? Thanks! Christine"

"My setup is not as clean as I'd like it. I've used multiple monitors for many years now, and I don't think I could live without them! My ..."

"Hi Nicole! What happens when you try to multiply the entries? If you're getting a strange value, it may be that the number is too large. ..."

"Hi Ashley! You could try using triggers and the question bank - this way the user will be taken to a specific path, depending on what the..."

"Hi Rachel! Thanks for getting back to me. In Quizmaker, you can change what information is printed out at the end of the quiz. Do do s..."

"Peter, Wonderful! I'm happy I was able to help. Have a great day, Christine"

"Hi Dayna! I came across some information that may help with the issue you're having. It sounds like the file works locally, so maybe thi..."

"Hi Rachel! Have you published the quiz through Articulate Online? If so, you can print scoring results from the file. To do so, go the "C..."

"Hopefully it'll help! Since he's working in an environment where his functionality is limited, is there any way he has access to another ..."

"If the file plays in flash as a stand alone file, it may have something to do with one/both of the browsers he's using or Flash's interac..."

"Hi Kathy! First, I know this may seem like an obvious option, make sure the person attempting to play the file doesn't have the sound mut..."