Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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Eric Santos replied to the discussion Review360 issue
"Hello Lindsay, I'm sorry you've hit this snag when publishing your Storyline course to Review 360. I'm happy to help. By default, Storyli..."
  • 6 days ago04/26/24 at 8:58 pm (UTC)
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"Hello Luke, I'm glad you're getting excellent help from Phil here. I want to highlight a supporting article with additional details that ..."
  • 6 days ago04/26/24 at 7:59 pm (UTC)
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"Hi Bernard, I'm glad this thread has been helpful to you! Studio 360 includes those three items, namely Presenter 360, Quizmaker 360, and..."
  • 6 days ago04/26/24 at 6:39 pm (UTC)
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"Hi David, Thanks for reaching out! I appreciate the detailed description of the issue. Please check if turning off the Next and Prev..."
  • 7 days ago04/26/24 at 3:32 pm (UTC)
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Eric Santos replied to the discussion Mass Import Quiz Questions to Rise 360
"Hi Ramon, I appreciate you taking the time to share what you’d like to see in Rise 360. We currently have this logged as a feature reques..."
  • 7 days ago04/26/24 at 2:21 pm (UTC)
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Eric Santos replied to the discussion Label graphic images not showing up
"Hi Michelle, No worries. Thanks for sharing your experience. If you encounter other issues, please let us know here in the E-Learning Her..."
  • 11 days ago04/22/24 at 12:33 pm (UTC)
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Eric Santos replied to the discussion Label graphic images not showing up
"Hello everyone, I'm happy to let you know we released a new update for Rise 360. To confirm what Michelle shared, this update fixes the i..."
  • 11 days ago04/22/24 at 12:27 pm (UTC)
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Eric Santos replied to the discussion Interactive image without markers
"Hello Nerida, I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where the Labe..."
  • 11 days ago04/22/24 at 12:24 pm (UTC)
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"Hello Rachel, Happy to help. I appreciate the change you've already applied as a possible solution and for sharing the Rise share l..."
  • 13 days ago04/19/24 at 9:01 pm (UTC)
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Eric Santos replied to the discussion Label graphic images not showing up
"I'm sorry you've also hit this snag, Dom. I've added your voice to the bug report. We'll let you know once this is fixed. "
  • 13 days ago04/19/24 at 8:39 pm (UTC)
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Eric Santos replied to the discussion Label graphic images not showing up
"Hello John, Thanks for sharing your experience with the labeled graphic. What you shared is a big help in the investigation, but I'..."
  • 13 days ago04/19/24 at 8:34 pm (UTC)
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Eric Santos replied to the discussion Label graphic images not showing up
"Hi Michelle, I'd like to understand your experience better. When the behavior happens, are you also using the labeled graphic without a m..."
  • 13 days ago04/19/24 at 8:16 pm (UTC)
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Eric Santos replied to the discussion iframe code not working
"Hi Mallory, Happy to chime in. I agree with Karl that the website may not be allowing their content to be embedded in an iframe, esp..."
  • 13 days ago04/19/24 at 7:41 pm (UTC)
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Eric Santos replied to the discussion Issue with viewing full course content
"Hi Sam, Sorry for the trouble with loading your content. I understand how frustrating that can be! Have you tried testing your course in ..."
  • 13 days ago04/19/24 at 6:42 pm (UTC)
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"Hello everyone! 🎉 I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where mark..."
  • 14 days ago04/19/24 at 4:02 pm (UTC)
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Eric Santos replied to the discussion Label graphic images not showing up
"Hello Michelle, Sorry for the trouble with the Labeled Graphic image. I am unable to replicate this behavior on my end. When you try to u..."
  • 14 days ago04/19/24 at 3:51 pm (UTC)
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"Hello Kandice, Happy to help. I appreciate you for working hard to make your content accessible! I'm not an accessibility expert, b..."
  • 14 days ago04/19/24 at 2:02 pm (UTC)
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Eric Santos replied to the discussion Labeled Graphic
"Hi Marie-Christin and Tonia, I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered..."
  • 14 days ago04/19/24 at 12:37 pm (UTC)
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"Hi Coen, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 I understand you'd like to choose a different closed capti..."
  • 14 days ago04/18/24 at 8:57 pm (UTC)
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Eric Santos replied to the discussion Reviewers stuck on processing
"Hi Malyka, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 I'm sorry you've hit this snag. I see you started a supp..."
  • 14 days ago04/18/24 at 8:22 pm (UTC)
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Eric Santos replied to the discussion Synchronisation problems with bookmark
"Hello référent pédagogique, Happy to help! Does the video timeline correspond to the slide timeline in your project? The timeline-ba..."
  • 14 days ago04/18/24 at 6:50 pm (UTC)
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"Hello Frazer, Happy to chime in. What browser are you using? How about your SMEs? I'm asking because the bug Steven mentioned seems to be..."
  • 14 days ago04/18/24 at 5:54 pm (UTC)
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Eric Santos replied to the discussion Change step information in Rise process
"Hello Amanda, Thanks for sharing that you’d also like this feature in Rise 360! I’ve added your voice to the feature report, and we’ll up..."
  • 15 days ago04/17/24 at 6:18 pm (UTC)
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"You're welcome, John!"
  • 15 days ago04/17/24 at 5:45 pm (UTC)
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"Hi John, Happy to help! You're right that structural changes impact progress if you republish your course to the LMS. Any other changes t..."
  • 15 days ago04/17/24 at 5:39 pm (UTC)