Justin Grenier
Justin Grenier Staff
VP of Client Services at Articulate
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Justin Grenier started a new discussion We're Ending Support for Storyline 3 on December 30, 2024
"At Articulate, we prioritize the evolving online training needs of our customers. That's why we'll end support for Storyline 3 on Decembe..."
  • 2 months ago01/11/24 at 4:17 pm (UTC)
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"No lazy design here, Doug! The actual battle is between: The high expectations we all have for our content to remember everything ..."
  • over 1 year ago06/07/22 at 2:08 pm (UTC)
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"Great question, Nora! Suspend data could be the problem, and here's a good article on how to isolate whether or not it really is! I..."
  • over 1 year ago06/06/22 at 2:50 pm (UTC)
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Justin Grenier replied to the discussion Full Width Photo Block | Low Quality Upload
"Really sorry to hear this, Ashlyn! I've submitted a Support Case on your behalf, and we've sent you a confirmation email message with you..."
  • almost 2 years ago05/18/22 at 5:53 pm (UTC)
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Justin Grenier replied to the discussion Horrible quality when uploading images
"Thanks so much for sharing your images, Michelle. That really helps with the troubleshooting process! Your original screenshot is 1..."
  • almost 2 years ago05/12/22 at 5:11 pm (UTC)
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Justin Grenier replied to the discussion Blurry images in Storyline 360 November 2021
"Thanks for checking in, Lisa! About 3 weeks ago, we released another update for Storyline 360. In Update 63, we’ve included important fix..."
  • almost 2 years ago05/10/22 at 7:13 pm (UTC)
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Justin Grenier replied to the discussion Blurry images in Storyline 360 November 2021
"Thanks for your reply, Randy. The send us hyperlink in my previous reply was linked to a Support Case submission form so that you don't n..."
  • almost 2 years ago05/10/22 at 6:47 pm (UTC)
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Justin Grenier replied to the discussion Blurry images in Storyline 360 November 2021
"Really sorry to hear this, Randy! Can you please send us a copy of (1) your .story project file and (2) the original image file? We've es..."
  • almost 2 years ago05/10/22 at 4:56 pm (UTC)
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Justin Grenier replied to the discussion Other people's courses appearing in Review?
"Since last week’s post-mortem, we’ve dug further into this incident and identified the exact circumstances in which folks could view cont..."
  • almost 2 years ago04/13/22 at 12:52 pm (UTC)
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Justin Grenier replied to the discussion Other people's courses appearing in Review?
"Hi, Janet. We’ve audited the content that was affected by this incident and verified that fewer than 1% of Articulate 360 customers had c..."
  • almost 2 years ago04/07/22 at 10:39 pm (UTC)
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Justin Grenier replied to the discussion Other people's courses appearing in Review?
"Thank you, Traci and Kayla, for reporting this behavior. We are taking this seriously and our investigation is underway. As Matthew..."
  • almost 2 years ago04/07/22 at 12:51 am (UTC)
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Justin Grenier replied to the discussion Blurry images in Storyline 360 November 2021
"Hi, Mark. Storyline supports uncompressed MP4 videos in published output. This applies to the three most common MP4 profiles: baseline, m..."
  • 2 years ago03/03/22 at 3:00 am (UTC)
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Justin Grenier replied to the discussion Blurry images in Storyline 360 November 2021
"Sure thing, Mark. Here's a screenshot of what Mike's mocked-up HTML page looks like in a 1920 x 1080 browser window, and h..."
  • 2 years ago01/04/22 at 11:48 pm (UTC)
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"We want to make sure everyone in the E-Learning Heroes community is aware that Adobe will disable Flash as of December 31..."
  • over 3 years ago11/02/20 at 5:26 pm (UTC)
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"We want to make sure everyone in the E-Learning Heroes community is aware that Adobe will disable Flash as of December 31, 2020. If..."
  • over 3 years ago11/02/20 at 5:26 pm (UTC)
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"After installing Microsoft's Flash-removal update, legacy Articulate apps will stop working, and Flash-only courses won't load. On Octobe..."
  • over 3 years ago10/29/20 at 9:12 pm (UTC)
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"After installing Microsoft's Flash-removal update, legacy Articulate apps will stop working, and Flash-only courses won't load. On Octobe..."
  • over 3 years ago10/29/20 at 9:12 pm (UTC)
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"Thanks for taking the time to highlight this possible confusion for us. I've updated the post above to add clarity!"
  • over 3 years ago10/29/20 at 9:07 pm (UTC)
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"Definitely not, Kristin! We're not making any changes at all to Articulate 360, which is is a holistic suite of interconnected apps ..."
  • over 3 years ago10/16/20 at 1:29 am (UTC)
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"We’ve reached the difficult decision to shut down our Articulate Online product (our legacy learning management system launched in 2..."
  • over 3 years ago10/15/20 at 2:08 pm (UTC)
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"We’ve reached the difficult decision to shut down our Articulate Online product (our legacy learning management system launched in 2..."
  • over 3 years ago10/15/20 at 2:08 pm (UTC)
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Justin Grenier replied to the discussion Strange error message in console
"I'm really sorry to hear that you didn't get our most recent email message, Ben. I can see that Lianne Budomo sent you a detai..."
  • over 3 years ago08/18/20 at 11:29 pm (UTC)
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Justin Grenier commented on the e‑learning example Storyline: DJ Studio
"This is magical, Mark. You've enthralled our team for the afternoon. Amazing work!"
  • over 3 years ago06/10/20 at 8:28 pm (UTC)
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Justin Grenier replied to the discussion Exams Marking Questions Improperly
"Hi, Neil. One possible cause for incorrect feedback during review is that the suspend_data element within your SCORM 1.2 course is e..."
  • almost 4 years ago05/14/20 at 9:12 pm (UTC)
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Justin Grenier replied to the discussion Problem with embedded course
"Hello, MECA Contenidos 0. I have emailed you directly to discuss this problem and to help with a solution. Please check your Gmail inbox ..."
  • almost 4 years ago03/24/20 at 7:09 pm (UTC)