"Hi Charlene and Jorge! Please click here to get a copy of the COVID-19: What You Need to Know course added instantly to your dashboa..."

"Hi, Keith! I'm so glad you found our COVID-19 course helpful, and I’m happy to share it with you. I've sent a copy of the course to your ..."

"Hi, Martin. We are not capturing any learner usage data from Rise courses. Please let us know if you need anything else! "

"Hi, Jennifer. Suspend data describes everything about the current state of the course, including the learner’s responses, navigation hist..."

"Happy Monday, Matthew. LMS Debug Mode won't call out message sizes, but the chunks of suspend data will stick out like a sore thumb.&nbsp..."

"Thanks for your reply, Matthew. A great way to inspect the communication between your LMS and your course is to enable LMS Debug Mod..."

"Thanks, James. It does look like a connection problem. If your client is able to access other sites (and other clients are able to ..."

"Hi, James. A major ISP experienced a nationwide outage from 2:00 PM-4:00 PM EST today. Is it possible your client was impacted..."

"Thanks for your reply, Laura. A great way to inspect the communication between your LMS and your course is to enable LMS Debug Mode ..."

"Hi, Laura. This Chrome change limits the size of the communication between an LMS and a course--not the size of the course itself. T..."

"Hi, Lerissa. You're right to infer that this Chrome change is different from the Synchronous XHR problem discussed above! The good news i..."

"Hi, Laura. While Studio '13 can publish to HTML5, this published output is only supported in: Windows: Google Chrome (latest v..."

"Hi, Genie. If enabling the font download setting in learners' browsers hasn't resolved the problem for you, we'd like to learn more...."

"Your logic is right on, Logan. HTML5 with Flash fallback should work fine. One exception might be the rare LMS that phys..."

"Great question, Logan. If you are publishing from SL360 as HTML5/Flash fallback and viewing the content in a browser that supports HTML5,..."

"We’re improving the Articulate 360 sign-in experience and have added a new network endpoint. If your working environment doesn’t require ..."

"We’re improving the Articulate 360 sign-in experience and have added a new network endpoint. If your working environment doesn’t require&..."

"Thanks for your feedback, Ryan.  I want to let you know we’re aware of the issue and are working on a solution, but I don't have a timefr..."

"I'm sorry for the trouble, Gregg.  One of our Customer Happiness Specialists will give you a call to go over the feature and answer all o..."

"Hi again, Gregg! In Rise, one Storyline block cannot reference content from another Storyline block.  So, if you need to show Rise compl..."

"Hi, Gregg! A few notes on this: You would insert a Storyline block in Rise only when you want to take advantage of Storyline's abilit..."

"Thanks for sharing your concerns about trust and data security, Karl.  Our Trust Center explains our approach to security and data protec..."

"Lilian, I just wanted to share that we've documented some tricky Parallels settings that may help improve your experience on the Mac.  ....."

"Hi, Taylor. Ashley's initial response is still accurate.  There isn't a native Mac version of Storyline on our roadmap. Please let us k..."

"Hi everyone. I want to provide an update on this issue. We’re so sorry that images in Rise 360 don’t look the way you’d like them to. We..."